“The Stubhub guarantee is worthless. I bought two tickets for the Capital/Islander game for Sunday 4/6/25. The tickets were never delivered by Stubhub and replacements tickets that they say they guarantee were not offered. The run around and lack of follow through on the part of the customer service reps is maddening. The Stubhub guarantee is worthless.”
“The ratings for my seats vs. identical seats do not make sense. My seats are rated much lower, which means they are less likely to sell. I called their customer service, and they said they were unable to do anything about it. Terrible product and service.”
“I purchased a parking pass for a horse race that was to take place on a Saturday. Due to inclement weather, the race that day was canceled. However, the event referred to it as a "postponement" because you could still come on Monday. I live in another state and the only day I could attend was on the date that I purchased the ticket for. StubHub would not refund me my ticket. Additionally, the ticket that I purchased through them still had the original purchasers name on it. Their "Every order is 100% guaranteed" is false advertising. They are an unscrupulous company that I do not recommend doing business with because if you have the slightest issue, you will be out money.”
“Dear Service Team,
I was very pleased with how simple it was to set up my account, add my bank information and transfer my tickets.
Your service means no more haggling and selling to strangers. I will definitely recommend StubHub to my friends.
God Bless,
Romeo.”
“Bought my ticket last minute. Transaction was smooth. Wish the processing fees didn't cost so much but everything worked out without any trouble. I had a great time at the show.”
“Don't ever sell tickets on Stubhub. I had all session tickets for sale and evidently posted them as individuals also. The all session sold at the same time that one individual ticket sold. I immediately contacted StubHub and told them. All seemed fine. Then realized they charged me for the full listing price for the All session ticket. They collected $320 from the Buyer and also charged me $320 to "replace" the all session ticket for the buyer...netting StubHub $640.00 and me $320 poorer. Yes, it is in the fine print so beware. These guys are making quite a bit of money doing this.”
“Parking worked out great but it’s on a third floor you walk downstairs stadium is right there right across the street. Easy and easy out little traffic getting in getting out was a breeze. We also went into extra innings so it worked out well and the Mets won”
“I thought the value of my seats was very good. But the app sucks. It signed me out for some reason right before entering the stadium, and everyone knows how hard it is to get service near Yankee Stadium.”
“Parking was a scam
The lot was locked. I tried to contact customer service and after interacting with a bot, received
A faulty email link that
Was a web page domain not an email domain and the infinite loop encapsulates my experience.”
