“I bought tickets to an event that was canceled. The governor declared a state of emergency and the event was canceled. I called support for a refund and they said that the event was not “canceled” it was “altered” and that I could use the tickets for a different event on a different day. I explained I am from out of state and the entire trip was for this one event and that wouldn’t work. They explained that “unfortunately” that wasn’t their problem and the event was not canceled because I could just go to a different event at the same venue on a different day. There is no supervisor they will let you talk to and they will do anything they can to find a work around for an event being canceled. Will never use stubhub again after this experience. Not getting a refund was not an option below but I never got a refund.”
“My tickets that I paid $825 for were relisted on my account and sold for $1 each. StubHub told me that they don’t believe my account was accessed by a 3rd party. Basically they said “too bad”. This company sucks so hard that’s it’s unbelievable. I’ll never ever use them again.”
“Transferred tickets to StubHub. I later cancelled the sale. Was repeatedly promised I would get the tickets back. Contacted them 3 times. Was repeatedly promised “the tickets will come back in a couple hours”. Tickets never showed up, ai missed the event, never sold the tickets and was refused compensation. I would NEVER trust nor use StubHub again. Do not recommend.”
“1st off, we didn't expect the additional fees to be so excessive! Then when we were trying to access our tickets it took multiple attempts, and over an hour with 2 of us problem solving. We eventually had to call their help desk to finally access our tickets. They make me never want to go see a show again!!!”
“Absolutely horrible customer service and a faulty delivery system. Bought tickets $240. Never received proper QR codes. Venue wouldn’t admit us even with some email evidence. Had to buy two more tickets Filed claim for refund. Was flat out refused. A fair amount of money basically stolen. Bridge burned. Bye StubHub”
