“I had an issue retrieving my concert tickets as they wouldn’t populate on my cell phone on the day of the concert. I was a bit frazzled but was in great hands with customer service. They walked me through the process and ‘wa’la, there were my tickets!’ Thank you StubHub team!”
“My purchase experience was first rate. Easy and convenient to find the right price and seating. I was disappointed that I could not download my tickets to my Apple Wallet. I had to use two different emails with tickets attached to access The Sphere. Made me nervous until we were at the venue and were admitted with no issue.”
“For some reason the tickets I originally purchased were not available at gametime. It took a while to get through to StubHub, but once I had a person on the phone, they resolved my issue by finding me seats that were acutally better than the ones I purchased. When they say they have the FanProtect guarantee, it actually exists, and they put it to use when needed.”
“The tickets were what I expected. The wait to get them was a little long. Other ticket brokers send the tickets much earlier. The link to view the ticket in the app never worked. Fortunately I could view them through my browser.”
“It was easy to order tickets and pricing better than expected. I just had trouble locating the ticket after purchasing. Figured it out eventually. There were a number.of emails to filter through.”
“Great game experience with tickets purchased through Stubhub... Easy to access digital tickets at the gate and no hiccups through the entire process.”
“Process to get tickets online was easy and status was communicated regularly so I didn't worry about when I'd actually get my tickets. Once received, it was easy to manage them and check-in at the venue.”
“Got good seats at a great price. Was a little unnerving waiting for the tickets to be released to me (took a few days from the time I ordered till receiving them) but otherwise a great experience!”
“The ticket worked and the customer service was good, but getting the ticket was hard, I had to set the location on another phone to the US in order to download a ticket that was mine. Other than that it was amazing.”
“My initial tickets turned out to be a scam, but Stubhub did everything they promised with their fan guarantee and made sure that I got replacement tickets on the day of the show! Everybody I communicated with was very friendly. Shoutout to Juan. Getting scammed is always a risk when buying resale tickets, but it’s nice to know that Stubhub was looking out for me.”
