“It was 30 minutes before the concert was set to start and we still hadn't received our tickets. I called customer service. I had to login to Ticketmaster (?) and email a screenshot showing that I had no tickets there. I don't know why I would since I hadn't purchased through Ticketmaster and Stubhub hadn't released any. Anyway, she verified it. Then she said she could offer to issue new tickets and upgrade them due to the inconvenience. I said that was fine, we just wanted to get in to the concert which was now set to start in less that 15 minutes. So she sent the new tickets. By the time we actually got them, it was 5 minutes before the concert, and they were NOT an upgrade! They were a major downgrade! I'm so angry! Our original seats were in a center section, and the "upgraded" seats were all the way in the far right section. But they were 3 rows closer, so I guess that makes it an upgrade???? I will never use Stubhub again!”
“Purchased tickets for a show my daughter and I have been trying to see for two years now. Went through a seamless purchase process with StubHub until I "accepted tickets" which is the FIRST TIME I was advised my tickets were "wheelchair only!" StubHub's AI apologized that the ticket ad was not marked as "wheelchair only" and my "customer service team" would make it right.
What customer service actually said was, "No refunds, the AI doesn't know what it's talking about, just sell the tickets for a profit and buy new tickets, YOUR fault, no refunds." Everytime I tried to end the chat I got more messages from customer service telling me essentially that I should have magically known the seats were wheelchair only and I should just make a big ol' profit by selling these tickets.”
“I bought tickets from Stubhub, I paid for them with my money, and didn't receive anything. They only took my money and Stubhub didn't give any support and did not deliver the tickets to me after I paid for them. They said the Tickects were from Tickmaster, which also didn't deliver anything. I was scammed and my money was stolen without any guarantee or refund from Stubhub. This is ilegal and bad company which wants make money only.”
“Stubhub sucks, never will I use them again. They dont deliver your tickets on time and they have you wait until the event time starts to tell you no refund. DO NOT USE STUBHUB”
“It's a total scam.
We wanted to sell a ticket, unfortunately the wrong number was admitted and so we had to cancel the sale. They charged us for the amount that we wanted to sell the ticket for and never gave it back.”
“Bought tickets for Coldplay. Very expensive. Stubhub said tickets would arrive day of. They didn't. It was my birthday. Couldn't buy another ticket show was sold out. Horrible experience”
“Never use Stub Hub to buy tickets again. I purchased 4 tickets in a great section. When I downloaded the tickets prior to heading to the game, I received a message stating the tickets I purchased could not be delivered and gave me an option to get my money back or receive a comparable tickets. They don’t give you a choice of tickets. When you select to receive a comparable ticket, they deliver a general admission ticket with no seat. $80 difference in price. When I called customer service I was told that I had made a selection and there was nothing they could do to rectify the situation. To make matters worse I, the standing room tickets were in the supporter section and my kids had the opposing teams gear on, and the venue would not let us in. After checking, found this was a normal scam for Stub Hub. Buyer be ware!”
“My 81 year old mother bought me tickets for a 2024 HEART show. Ann was recovering from cancer and chemo and had to cancel. They rescheduled a year later at the same venue so she tried to reuse the money that she had spent. Stub Hub was horrible to work with. It took MANY phone calls and emails, and even two promises to call her back. She asked us to help, only to experience the same frustration. We will NEVER do business with them again.”
“I purchased a StubHub Row A Left Balcony Theater seat rating of Amazing(!) with an obstructed view. The ticket printed detail on ‘A safety rail obstructs the view of the stage’.
My obstructed view also included a second railing rigged with very large, down spotlights and cables that blocked my view of the left, front and center stage.
StubHub misrepresented the Amazing(!) rating and obstructed view detail.”
