“I purchased seats for the Bruno Mars show in Miami, and upon arrival I discovered that my view was about 70% obstructed by a massive structure. None of this was disclosed in the listing.
I contacted StubHub, and their response was extremely disappointing. They claimed they “cannot agree” that the obstruction was 70% and insisted that the venue “does not consider” the seat obstructed — as if that changes the fact that I could barely see the stage. They also stated that the seller had “no obligation” to disclose the obstruction and that neither StubHub nor the seller has control over venue design or staging.
In the end, because the section and row matched the listing, they refused to take any action.
Bottom line: I paid a premium for a seat with a severely blocked view, received something completely different from what was advertised, and got a generic, dismissive response with zero accountability. A ruined experience and unacceptable customer service.”
“Everything went smoothly, i would just like to know the seat number before I purchase the ticket. Next time I will not buy a ticket unless I know the seat number at the time of purchase.”
“When I had placed my order I hadn't realized that the email that auto filled at check out was an old email that I no longer had access to. Customer service quickly helped me get the tickets transferred to the correct email in time show!”
“I’ve used StubHub as a buyer before, but my experience as a seller has been deeply frustrating.
I listed two-day VIP passes to Palm Tree Music Festival for $545 per ticket—already below the $706.20 I paid for each one. StubHub repeatedly labeled my price “not competitive” and recommended cutting it to around $320–$349. The comparisons I saw did not always appear equivalent to my tickets; some were lower-tier or one-day options rather than two-day VIP passes.
What concerned me most was visibility. My listing showed as active in my seller account, but I couldn’t find it in the logged-out buyer view. I only found other higher-priced listings by opening my own listing and going through “similar listings.” If regular buyers can’t readily see a listing, its lack of sales doesn’t prove that no one would buy it at that price.
This creates the appearance of an opaque and unfair marketplace: some low-priced listings are prominently shown while other active listings are difficult to find, and sellers are then urged to lower their prices based on comparisons they may not consider equivalent. I can’t speak to StubHub’s intent, but this experience raised serious concerns for me about algorithmic visibility, misleading price comparisons, and possible market distortion. I removed my listing.”
“Convenient, efficient and seamless. Stubhub great services outshined other renowned apps and companies because of their failed and illogical restrictions”
“i purchased tickets when i arrived at the venue i was denied entry because they said the tickets were invalid i was standing in the rain chatting with a virtual assistant no live person to speak to this is the second time this happened to me im currently waiting on n a refund i will never use stubhub again”
“i purchased tickets when i arrived at the venue i was denied entry because they said the tickets were invalid i was standing in the rain chatting with a virtual assistant no live person to speak to this is the second time this happened to me im currently waiting on n a refund i will never use stubhub again”
“Last minute decision to see Lucas Nelson in Fresno and purchased two tix with StubHub. Received the tickets with no issue I will use the service again.”
“Never used the pass. Got the address of parking after paying. It ended up being blocks away and I needed a handicap location. Very misleading.
Submitted refund when it asked for refund.
Although there was a choice to cancel the parking pass. It seems that I was charged since I keep getting emails that say thank you for parking with us.”
