“You keep emailing me asking for pictures and a review with no option to unsubscribe, acting as if *I* STILL owe *you* something additional after those service fees you charged. Our business transaction has concluded.”
“In the end I ended up with great seats at a fair price. Having said that the process to get there was not ideal.... I used the guest registration and have since been getting lots of emails from stubhub. It seems like the only way to resolve this is to sign up for an account. I also had to setup a ticketmaster app on my phone to try to get the tickets but they ended up being through an email afternall. The fees were also quite high.....”
“StubHub is horrible about refunding your money if an event is cancelled. They sell their tickets to Ticketmaster so it's best to just purchase your tickets from Ticketmaster to cut the middle man. I have been trying to get my my back for weeks and have filed a complaint with BBB.”
“Horrible company. Selling tickets that aren't on sale with no way to confirm if they are real and no way to get money back. No way to contact the seller and horrible customer service.”
“If I could give ZERO STARS I would. I had no idea that StubHub ONLY resells other people's tickets. We paid over $600 for friends (from out of town) to see a concert with us. The site kept telling me the location had not released the tickets yet. Then the day of the concert, it told me they would not be released until 4pm. At 6pm we still didn't have tickets. I called support and they told me they had to send me an email with options because the ticket owners never released the tickets. The email options were to find another set of seats, but the concert was sold out, so our only option was to get a refund. WTH!? How can you spend that kind of money and not get your seats? If you don't have the tickets don't sell them! I will NEVER EVER USE STUBHUB AGAIN. It is a lie and a scam!”
