“I didn’t receive my tickets and was told that the seller emailed them to me and I had accepted them. I did not receive them. Ticketmaster said they had been accepted by another email address. I WILL NEVER use stubhub again!!! I was scammed to the tune of $1,200.”
“Warning 🚨 This company is a SCAM. They are con artists. DO NOT 👎 buy tickets here; they will steal your money and they are NOT authorized to sell tickets for public events.”
“I'll likely NEVER buy tickets through StubHub again! They deserve 0 stars but that isn't an option.
After purchasing tickets to a basketball game, I never received the tickets; just a confirmation email. So I text the online chat. They tell me that me tickets could not be delivered due to some issue with AXS and they sent me a link to my email. The link had an option to get a replacement ticket or a refund. I look at the replacement ticket options knowing I bought tickets for a 100 level section and they offered me a replacement ticket in the 200 level section. Their online system generates these replacement apparently based on cost but I buy tickets based on location.
Obviously swapping a 100 level ticket for 200 level doesn't do me any justice so I ask for a manager; No manager available on duty. So I'm just left with having to either refund and not attend, get a lesser version of the experience I purchased, or just pay them again for a different ticket. Even the customer service agent agreed that I got the crappy end of the stick but also let me know that there was nothing anybody could do to rectify the situation.
Terrible experience from a terrible company!”
“If there was a way to leave negative number these clowns would get it -10000000
I purchased 20 yard line lower bowl tickets to a Nebraska game I’d be traveling 900 miles to go to. 1rst problem they do t give you row and seat number until 7-10 day before event. So if there’s a problem you can’t see it until there’s a limited time frame and there’s no transparency to see view of what you’re buying. When I see row and seat number it says it’s obstructed view seat. I contact stubhub right away and they say I can get a refund or exchange tickets for comparable seats. I choose exchange as travel is already booked and nonrefundable at this point. I followed their instructions to return tickets. They say they’ll release the tickets 60-90 minutes before event. Less than an hour before event they hadn’t don’t anything. They try to exchange at 50 minutes before the game upper deck, end zone, student section tickets for the 20 yard line lower bowl tickets. The tickets they were sending as exchange were far worse than originals. They were never usable as you’d have to go to the Nebraska athletic site to get them and they were never there. Stubhub had also never taken the original obstructed view seats back. Presented with worse tickets than the original problem ones- I used the original tickets with obstructed view.
I then contacted stubhub to complain they never fixed original issue. They said the escalated issue but never contacted me back. I called and they basically said we sent you replacement tickets you accepted we won’t do anything and we won’t connect you to a supervisor. They were apparently never going to do a thing to address the situation and won’t refund the 2 future events I have tickets with them in the future.”
“stub hub used to be good. everything has changed.
the ticket downloads don't work. when you call, no one can answer and they put you on hold for 20 minutes. I spent 2 hours on 4 phone calls and never received my tickets. stub hub really sucks!”
“I bought tickets to a show. Was prompted for parking. Of course we will want parking. Parking lot was 7 miles from the venue. Are you kidding me. Contacted stub hub, and was told parking tickets said over 15 min walk so to bad so sad. Nice scam for 40 dollars”
“Stub Hub has fantastic customer service! I purchased two tickets for Aftershock Festival and one of the wristbands I got wouldn’t scan. The box office couldn’t get it to be recognized at all. So I had to purchase another $600 weekend pass to get in. I contacted stub hub and they refunded my entire order! I had the receipt for the additional pass I had to buy and was so sad to lose another $600 but stub hub refunded all my money with no hassle at all. Their 100% guarantee is legit and they are amazing. Thank you stub hub! It’s nice to know I can trust and buy with confidence from your company!”
“Everything was terrible. When I arrived at the ballpark with my son and presented our tickets I was told that the tickets I purchased on StubHub were fraudulent and I couldn’t buy new tickets because the game was sold out. When I contacted StubHub they wanted to know what gate number I went in, the exact time, and even the bar code of the fraudulent ticket they sold me. Which wasn’t on the ticket anymore because it just said past event, but I didn’t know when I went in the game that I needed to keep track of all of this. They say they guarantee their tickets, but they haven’t given me a refund and say they’re “ investigating” I’ll never use StubHub again and I’ll tell as many people as I can not to also. I also paid almost $40 for parking passes from them and tried to tell them that because I didn’t see the game I should be refunded the money for that and was denied that. StubHub has awful customer service.”
