“Scammers! Sold us two tickets for Formula 1 race in Budapest. After spending all
This money to get there and stay there we were denied entrance because the tickets were junior (for children) and we were not admitted. Sorry people shame on you!!!”
“Do NOT use StubHub!!! I used it to buy tickets a year ago. I keep getting fake emails that I've bought tickets to some recent concerts that i did NOT buy tickets to, telling me to contact so and so if i have any issues. TOTAL SCAM!!! FAKE AND UNTRUSTWORTHY!!! DO NOT USE!!!”
“I haven’t heard anything bad about stub hub. So I decided to purchase my ticket to the concert I planned on going to last night. I pitched my ticket with no problem and I got an email saying it was through a third party and i would get an email from them. I waited a few hours and I got an email from you guys stating “that ticket is no longer available so go back to website and pick out another seat”. How does that even happen? Becasue it absolutely shouldn’t. So I go back onto the website and guess what? Of course there was not any tickets that would have been acceptable for me. So I had ask for a refund and I am still waiting for that refund and I also was not able to go to the concert that I was looking forward to all week. That is all because of STUBHUB! So thanks for nothing other than I will never try to get any tickets from you guys again.”
“This company is a scam. They took over $1000 from me and never provided the tickets. They just kept saying "the tickets are coming". Never received them.
DO NOT USE THIS COMPANY.”
“NOT A TRUSTWORTHY site to purchase tickets from. (Avoid)
They are known to oversell tickets. We brought GA tickets to a Collingwood Vs Hawks game 7 days prior to the match and never received a secondary confirmation e-ticket email. Only an email stating confirmation of purchase.
The online chat and “Agent” assistance is utterly useless. It purely wastes time apologising and repetitively stating that it’s “trying” to find an “alternative” ticket / site to get you in. In actuality, it’s pushing you to external links that only refund the order whilst you wait at your event ticketless.
Utter disgrace of a company. Utter disgrace of an assistance system. Utter disgrace”
“What a scam. We showed up at our event with tickets purchased through Stubhub and we could not get in because the person that sold them through Stubhub has purchased them with a stolen credit card. Stubhub denied this ever happened and was not helpful.”
“I wish I couldn't give any stars! They have yet to pay me out for ticket sales and are giving me the run around. They sent the payment to an incorrect email address for PayPal, then tell me to get in contact with PayPal to cancel out a payment, which I did. Did a three way call and then they tell me I have to just wait another 14 days, that I didn't need to contact Paypal because they escalated to the payment department. "Lester" was rude to myself and the PayPal representative right from the beginning of the call. He didn't even look at the notes on my account until I told him to, he was just was in a foul mood I guess. Completely unacceptable. I hate StubHub and will strongly suggest you use another company to buy and sell tickets!!”
“I had it listing under the mobile ticket transfer delivery method. My ticket didn't sell until the day of the event. I was given less than an hour to transfer my ticket. My ticket should not have been allowed to be listed under that delivery method if I would not be given adequate time to transfer the ticket. In the end, I re-uploaded the same ticket under and instantaneous delivery method and it sold, likely to the same buyer as I was able to contact them. StubHub charged me for not delivering my ticket in time when I was given less than 1 hour to transfer.”
“Neil Young tickets for the 2024 concert. Bought tickets for Austin, Texas on May 1, 2024 at Germania Ampitheater in Austin Texas. Concert was “postponed” due to inclement weather and rescheduled twice but eventually cancelled June 27, 2024. StubHub refusing ticket reimbursement saying it is postponed and using a May 23, 2024 announcement. Refusing to give us our money back. Isn’t that stealing? Keeping money for a cancelled concert and Germania Ampitheater in Austin REFUSING to put cancelled on their website even though it says all over the internet that the tour is cancelled. Have sent numerous messages to this bogus venue that has fallen on deaf ears. So… StubHub gets to keep money for a concert that is CANCELED . Makes me wonder if Germania Ampitheater is in cohoots with StubHub. Pathetic and stealing from innocent folks
We work hard for our money only to be ripped off by a disgusting dishonest company. I don’t get it. It is allowed and despite numerous phone calls and proof of cancellation we are told it is postponed.”
“StubHub was a total scam. I paid $565.00 for 2 tickets to a Broadway show. 3 weeks later, one day before the show, I still had not received tickets from the 3rd party seller. At that time I also noticed the PDF of the tickets on StubHub site were not what I ordered. I paid for Center Orchestra seats but instead they were giving me the right most seats in the right side section. Over the next 2 days I spent over 6 hours on the phone with various StubHub customer support people. Each one of them assured me they would get this fixed, but I never received any return calls as promised. They kept sending me links that did not work and stringing me along up until 90 minutes before showtime. Still unresolved I finally stopped trying and requested a refund. At this point I have little faith I will ever see a refund. I wasted many hours on the phone dealing with this and was resigned to not seeing the show. I was lucky to find 2 tickets to the show for the following night from the box office site. Better seats at a better price than what StubHub had offered. I believe this company is a scam.”
“I purchase two tickets to see Neil Young and Crazy Horse on one day of the Ottawa Bluesfest. Neil Young and Crazy Horse CANCELLED ALL SHOWS for the festival and therefore the tickets should have been refunded. I was even told this by a StubHub customer service rep (and have screen shots to prove it) but NO REFUND WAS ISSUED. 100% BAIT AND SWITCH / SCAM / DO NOT RECOMMEND. StubHub not only makes $$$ through their fees charged on your sale but then they scam you on the tickets you purchase and do a switcheroo and there's nothing they will do to help other than suggest you use their site to resell the tickets at a substantial loss and I'm sure they make a fee on the re-sale too! TOTAL RIPOFF.”
“Scam, bought last minute tickets at the theatre. Site kept crashing. We then kept getting a message saying « L'expéditeur a annulé le transfert de billet. « basically transfer of tickets was cancelled. Just assumed it was because we purchased last minute. We were surprised to see we were charged - contacted stubhub - they said they can’t refund as we should have contacted customer service. There is no number and site keeps crashing - moreover the message says ticket transfer was cancelled ! Not there is a problem downloading. A bit dishonest - No refund given!”
“They won't allow the transferring of baseball tickets!! I bought tickets for clients and can't go to the game myself, but they have restricted the transfer of tickets so unless my phone goes to the game somehow I cant get the tickets to them. DO NOT USE STUBHUB FOR MLB EVENTS!!!”
“No stars. Tried to get a refund for tickets to a concert. Was told they couldn't refund because purchased thru a 3rd party. Don't waste your time on them or seat geek. Both have poor customer service as well as no help whatsoever. Buying ticket master from now. Very costly lesson to learn...”
“Never ever buy from here. I bought two tickets. But the concert was cancelled/moved to a different dates. I contacted them and told them the situation like I was not informed bout the date changes. And the next concert will be the following week. But they said “ we will review” and up until now I haven’t gotten any response. It’s been a month yet no help. I would say buy it somewhere where there’s a clear refund policy”
“OMG I should research better! I notice the band I wanted to see was listed at two different places! I got email 1 week prior saying the band I wanted to see was canceled and another band is playing to fill in! I know it's all a lie! I'm going contact the concert place, my bank and better business company as well! What a scam!”
“I listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then Ive made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my tickets back they provided 25% discount to the buyers without speaking with myself, even though I requested my tickets back. I would not recommend using this platform to sell your tickets what so ever.”
“I would give less than one star if possible. Purchased Rolling Stones tickets and am unable to get our mobile tickets due to a 3rd party seller issue. I’m extremely disappointed and will not be using this company ever again!”
