“Purchased some great tickets on the floor for the Post Malone/Jelly Roll concert. Super smooth process. Tickets arrived immediately in my Ticketmaster account. Super happy with my purchase!”
“The game in Atlanta was rain delayed for three hours. It was raining and cold so we went back to the hotel. We learned the next day the game was played at 10:30 p.m and ended at 1:30. StubHub said we were not eligible for a refund since the game was played. Apparently, we were expected to sit in a cold, rainy stadium for three hours, waiting for the game to start. After spending $431 on tickets plus hotel, we saw no baseball. Not a good experience. All StubHub could say was, "we are sorry." Order No. 556605384”
“After going to the show and talking to people sitting around us, I realize that I overpay tremendously utilizing StubHub.
I will rethink using this service again.”
“Stubhub sent me an email for advance parking for the Fontaines D.C. concert in Atlanta. The problem is when I arrived it was ridiculously far from the event, actually the GPS said twenty seven minute walk to the venue and not in a great neighborhood.
So I had to buy parking closer to the event for $35.
Why on earth would you sell parking to a garage that is a mile or so away from the event?”
“I bought tickets to a Nationals baseball game about 4-5 days before the game. I checked the app for the tickets and they were there. We show up day of and the tickets aren't in my wallet. I call customer service and after 30 minutes, he sends me an email to take to the ticket counter.
At the counter, the ticket rep (who I think was a manager) says, "Oh, I know these tickets. They were bought with a stolen credit card. we told Stubhub that this morning."
I called the next morning and the agent told me that it would take 3-5 days to investigate. Off handed, I mentioned we took photos of the bad tickets and I could email them. She took me up on the offer and once I sent them, the refnd was processed right away.
It felt like by having my own proof, I forced their hand. It seems to me, like she would have had the same information. Further, StubHub should have let me know that morning that the tickets were bad so we didn't have to travel in to and out of the city.”
