“Ticket purchase was simple. The e-ticket process at the venue was also easy. I was disappointed that StubHub was promoting paid parking at a facility off the premise while free parking was available at the venue.”
“The price of the tickets was very reasonable, and the view from the third deck was perfect of the bay. The weather was beautiful and the Giants won! What could be better?”
“Ordering my tickets was very easy. What I didn't like was that I had to download 2 different apps to get the tickets (StubHub app and AXS app) i don't understand why the need for two apps.”
“Absolutely Horrible Experience – Stay Away!
We had the worst experience with StubHub and will never use them again. We purchased tickets totaling $1,700 on May 1st for an event on May 4th. By May 2nd, we couldn’t access our tickets and immediately began reaching out to customer service. What followed was an infuriating, multi-day runaround with zero accountability or real help.
On May 3rd, we spent hours on the phone with multiple representatives. We were told several times that someone would call us back — no one ever did. One person told us it was an “internal issue” and that we’d be contacted by 3 PM. That didn’t happen. At 3:30, we called again, spoke with a manager, and were told the issue was still unresolved. We were told we’d hear back by 7 PM — nothing.
Called again at 7:30 PM, and suddenly the deadline changed to 7 PM Pacific Time (not what we were told before). Called again at 10 PM our time (7 PT), and now the deadline was “one hour before the event.” It was clear they were making excuses and moving the goalposts.
We spent a total of 6-7 hours on the phone, being transferred, placed on hold, and hung up on. All the while, they kept referring to a mysterious “technical department” that apparently no one could contact, despite the issue supposedly being escalated for nearly 48 hours.
Finally, on the morning of the event, we called again. Still no tickets. Only after demanding to cancel did they “magically” offer us an “upgrade.” The replacement tickets were not an upgrade at all — they were in a worse section and were selling for almost half the price of what we originally paid. StubHub refused to refund the difference or offer alternative options.
They are deceptive, unhelpful, and fail to protect buyers as they claim. Their so-called “FanProtect Guarantee” is worthless. Our weekend was ruined, and we were left feeling taken advantage of.
Do not trust StubHub — worst customer service we’ve ever encountered.”
“Although I had a blast at the show I attended (Kendrick Lamar and SZA), I feel the “view” rating is a tad misleading. I had a floor seat (Section L) for the stadium and was under the impression I’d have a great view, but it was very difficult to see the stage/performances. If it weren’t for the huge screens they had, I, along with others in the same section or behind us, wouldn’t have been able to see a thing. I feel I would’ve gladly chose a closer seat if not under this impression. If the stage was taller then that would’ve been great, but obviously that’s on the production, not StubHub. I got my ticket as a birthday treat for myself, so it’s a tad disheartening. Based on the videos I saw from others who attended but were in the stands, there view was 1000x better than the one I was in. On a positive note, I didn’t have any issues with buying the ticket and the process was pretty quick! I received my ticket within minutes of purchasing. The pricing was the best compared to its competitors, so not a bad online experience.”
