“The representative who helped us (Anna?) was exceptional. Our issue was complicated and she was able to solve it even though our call was disconnected in the middle. She followed up, took care of our issue and even called me back to tell me what to do next. I was extremely pleased and very happy.”
“If they can never deliver tickets you bought in January for a June event what the heck are they doing right. There own app failed. Customer service is a toliet flushing. Still couldn't get the ticket to me for event tonight. DONE WITH STUB HUB!”
“Tried to download my tickets two hours before the dodgers game. Tickets were not available. Online chat no help at all, said to contact customer service. After being on hold for several minutes , Stub Hub customer service rep told me I had to download the mlb app onto my phone, which made no sense and was of no help. After that didn’t work he hung on me while I was speaking. I eventually called enough time and got someone that did help me , two and hours later, causing me to miss the first two innings of the game. I would never recommend or buy any tickets from stub hub again !”
“I ordered a parking pass for a Cincinnati Reds game. There web site said it was the Riverfront Central Parking Garage which is right under the stadium. After they charged my credit card, they sent me a confirmation but it was for the Central Riverfront West garage which is in the other side of the stadium. I called them right away and they said I must have hit the wrong button. They are scammers and cheat you out of money then blame you for ordering the wrong thing. They should not be in business. DO NOT TRUST THEM!!!”
“I tried to sell tickets but they would not transfer. I cancelled the other same day and StubHub still wanted to charge me. They wanted full ticket price even thought I cancelled before someone wanted to buy the tickets. DO NOT DO IT.”
“Purchased tickets for a concert through stub hub. Only received general admission tickets to the festival grounds but not the concert. Customer service would not help me or issue a refund after repeatedly contacting them”
“I purchased 2 tickets to what I thought was the Savannah Bananas in Nashville. When I received the tickets they weren't even for the Bananas, but 2 other teams playing in Savannah at their stadium. I was informed by Stubhub that all sales were final, and have since been working with my bank to recover the almost $200. First and last time dealing with these crooks!”
“I would give them a zero if could! I bought two tickets December 25 for the Rock The Country concert. I paid $587 for them. Before the concert I had knee problems and I knew it wouldn’t be able to go. I re-sold them, Although I hadn’t received the tickets yet. The seller was not going to send me the tickets until the day before the concert. But according to StubHub, I was able to do that. I sold them at a lower amount, $150 apiece. StubHub took their charge which left me down to $270 for both. I never received any tickets and was assured that the new Buyer had his tickets. However, Stubhub CHARGED me $270 instead of paying me $270. I can’t. I have contacted them eight times now. Three days ago. They said they were in the process of refunding me the $270 and paying another $270 which they owe me. I am waiting a few more days then contacting Better Business Bureau. I am out $857 and have no tickets whatsoever and no refund!!!!!!!! Do not buy from StubHub!!!!”
“I had HORRIBLE experience! DO NOT APPROACH THE SITE!
After I bought tickets to a show I could not attend to, I listed them for sale.
Two weeks later I got a notification that my tickets have sold for the price I put them for, so far so good.
A week before the date of the concert, I opened my email to TONS of threats from Stubhub, saying that if I do not upload the tickets, as their customer policy states, I will be charged for either 100% of the ticket's price or for the alternative ticket that Stubhub would have to find in my place.
Confused and shocked, I talked to customer support who said they saw *2 sales* from my account, for the same tickets, at the same date.
I was told that for 1 sale, they uploaded the tickets for me, and marked the other sale as "pending ticket upload"
Let's leave aside the fact that it's even ridiculous that the SAME user can upload 2 listings for the same EVENT, the same SEATS and at the same PRICE. I know that I NEVER made 2 listings for the tickets, but one.
After more than an hour and a half of back and forth with their so-called customer support, they said there's nothing they can do since they see that I made 2 listings, at one point of me begging for help they hung up, saying there's nothing they can do. after talking to my bank company, they said that I could sue the company but nothing is guaranteed out of it.
to sum things up, I:
1. Paid 2,260$ for 6 concert tickets
2. Was charged for the 6 tickets I "Could not sell": 1,000$ - Meaning I got a total of 1,260$ back.
IMO nothing screams out scam more than this.
Be careful!”
“I would give them a Zero if it let me. Totally over charged. They are a scam allowing sellers to scam others. I found out at the event the valet parking was over three times LESS than what I paid. NEVER USE THIS COMPANY.”
“I purchased three tickets for the Phillies Baltimore series in Baltimore spent over 400 hours for my hotel only to find out two hours before game time that my tickets are not available but they would offer me something else that’s something else was nose bleed seats that were nowhere near as good as the seats I paid for. When I complain, they said nothing I can do. I took what they offered me even though my seats that I originally purchased were better and much more expensive never again StubHub.”
“Paid for VIP parking and did not receive the ticket by event time. Trying to get their 100% customer satisfaction refund is a joke. Takes 2 hours just to get through and they are trained not to refund anything. Never use this company, they are skilled liars and frauds.”
“I bought a ticket to The Rolling Stones Concert from Stubhub on 6/11/24 at Lincoln Financial Field in Philly. I had booked an overnight hotel and purchased train tickets for this concert. The seller "Fidel" posted the ticket having a clear view. When I arrived at the concert, I had an OBSTRUCTED VIEW! A tent completely blocked the view of the stage and you could only see the screens on the sides of the stage I was VERY ANGRY AND DISAPPOINTED! I WAS CHEATED!”
“I ordered Savannah Banana Baseball tickets and never received them. They sent me a gift card instead that i couldn’t use. We drove 8 hours to get to the ball game and couldn’t even get into the front gate. Absolute con artist. Not to mention I paid $1,000 for the baseball tickets! They couldn’t send the tickets virtually or get us better tickets! Horrible service!”
“Bought tickets for soccer game today in Berlin
Came from Tampa Florida to watch the soccer match waited for tickets checked emails called stubhub 4 times went to the stadium talk to uefa they didn't have any information about me buying the tickets
EVERYTHING WAS JUST A SCAM! DO NOT BUT ANY TICKETS FROM STUBHUB THEY JUST SCAMMERS!!!
I spent a lot of money and they did not care about my tickets when I get back to USA I will make sure they never sell any tickets ever again!!!!”
“guys it was awesome, i got my tickets in time and had a lot of fun. I know that stubhub might be looking kinda sketchy, but my personal experience with it was great. I bought two TXT tickets in Tacoma City, and i got both of them right in time🫶🫶Not a big fun of leaving reviews but I think stubhub deserves better ratings”
“paid for some damn brewers tickets that didn't exist on stubhub now im out of $66 dollars plus the $15 dollars to park at the stadium thanks for nothing.”
“This is the worst place to buy tickets, they are a bunch of rip offs! Please buy your tickets from a place that will help you with refunds in the event that the concert or fight schedule changes!”
“Need a zero star... this outfit is a complete rip off. Purchased 10 tickets on day of game. Had no idea the only way to get tickets was by downloading an app. Asked at ticket counter at venue and they said the tickets weren't in our name. Tried calling stubhub, no answer... ended up having to buy 10 more tickets (for group).
called several times over next week and eventually got told they can't refund tickets because we failed to uplift the tickets even though we couldn't access them KEEP CLEAR... DREADFUL SERVICE AND CUSTOMER SERVICE IS SHADY AND SHONKY. Do I sound ripped off.? You bet I am!”
