“While I did receive the tickets I purchased through StubHub in a timely manner and with no entry complications, I find the $100+ service fee OUTRAGEOUS! The tickets were about $265 a piece but to add almost 40% as a “service” fee is usurious.”
“TERRIBLE! DO NOT USE STUBHUB! I bought a 3 day ticket, received the email from StubHub for the 3 day ticket weeks before the event. 3 days before the event I receive a 1 day ticket, I reached out to StubHub multiple times, they stated “the computer glitched the seller posted a 1 day ticket, I said but my email states 3 day, they acknowledged the error, however did absolutely nothing to fix the problem other then offer me a refund, their Fan Protection isn’t for you the buyer at all, Customer Service is a joke & a bad one! Spent hours trying to get them be be accountable for their error & got no where! Have nothing good to say about them.”
“Bought tickets to Beyoncé concert within couple of hours before the event. First was doubtful whether if will I get my tickets as the price was too good to be true. But all went well. Except for one thing: once tickets were purchased, StubHub sent the link for downloading the tickets. The link redirected to Ticketmaster page. For me that was an issue, as ticketmaster wouldn’t let me download the tickets until I sign up on their page. And tm was refusing my registration as I did not have USA sim card (I am a tourist and in states I use eSIM with no phone number and data only, no number, no sms). So I had to go and buy USA SIM card for 60$ just to be able to get my tickets. I did not book on Ticketmaster in a first place as I originally couldn’t register there due to not having SIM card. But at the end I still had to purchase that SIM card which I didn’t even use much as I left the country shortly after. StubHub did not ask for phone number for tickets purchase, so I was very happy first. But when they sent link to Ticketmaster I felt a bit disappointed. I understand it’s for safety reasons, but it wasn’t convenient for me as Ticketmaster refused my home country SIM cards.
In other words, I was pleased with StubHub, but not pleased that third party was a hustle for me. If you have USA sim card, you should be fine.”
“Purchasing tickets were easy and efficient. I was hesitant at first because it wasn't Ticketmaster but since Stubhub advertised the tickets would be transferred through Ticketmaster I purchased them. I also felt more confident about their money back guarantee.”
“Nice experience. Only reason not 5 stars was no indication that I need the MLB app to download the actual ticket. Customer service helpful in getting the ticket downloaded.
Stubhub did an excellent job with changes to parking lot locations”
“I was unable to access my tickets the day of concert. Also, I was unable to access the parking spot that I paid 30.00 for due to construction and unable to drive into lot.
So I had to pay extra money for a different parking spot. Eventually the venue manager let us in bc she made an exception by seeing the email confirmation. Normally they don’t do this. We drove a long way to this event. Thankfully, after the kids and I were crying, they let us go to our seats.”
“Bought a parking ticket and the seller never delivered. After several calls and email exchanges, learned no one takes responsibility and just point fingers between StubHub and vendor. Extremely frustrated and unpleasant experience. Buyers beware ! I will never ever buy from them again !!!”
“Customer service is some of the most awful I have ever come across. Purchased a parking pass because of a pop up ad for parking which listed it was on-site. I purchased and later saw it in fact wasn't on site - instead at a shopping center near by. Almost two hours on the phone, three reps (one of which hung up on me), the supervisior who was like pulling teeth to get on the phones only option was to resell it. When it's a false ad. They would not refund me a thing although the main pop up ad info was false and misleading. Absolutely terrible terrible service, allow people to post false advertisements and apparently I'm not the only one who's experienced this.”
“This was better than going to actually buy regular tickets
I felt comfortable I felt safe buying tickets nowadays is very dicey and I'm just so thankful that this was a seamless experience. Thank you so much”
“I didn’t like the fact that I didn’t get my tickets until late Saturday night before a Monday night concert. Made me question if I would ever receive them. Also, bought a parking pass to go with our tickets. Thought it was a nice convenience. The picture of the lot that they showed looked fine but when we got there, it was in a very sketchy area and we didn’t trust walking at night in downtown St. Louis. So we parked elsewhere. StubHub flat out refused to refund the parking cost. Non negotiable. Our safety wasn’t their concern. Really turned me off of StubHub.”
“Purchased a parking pass for a concert. No where on the sale of the pass did it advertise or warn about vehicle size restrictions for the lot. I get the ticket the next day and drive to the lot to find out it does not allow anything but standard size vehicles. Again WAS NOT advertised on their website. I pay for another spot at another lot and run to my event. Next day I reach out to stubhub. All they will give me a 25 percent off my next purchase. Why would I go back to a company that screwed me with a minor form of false advertisement. Because had that information been given I would not of purchased the pass for that specific lot.
Out 50 for the pass 20 for the other lot. But hey 25 percent coupon!!!!”
“I bought great tickets and they automatically gave me much lower quality seats since the seller didn’t transfer. When I called they said there was nothing they could do since I transferred them to a friend. My two seats were $600 and they gave me two seats that sold for $350 for two. They put me on hold for one over one hour until I gave in.”
