“Got scammed. Without ever receiving my tickets, stub hub allowed the tickets to be relisted for $1 each. I paid $425 for them. Now they have not issued a refund or replaced the tickets. On top of that have spent hours on the phone trying to resolve only to be told an internal team will respond to me in 3-4 days. This internal team does not give access to them or the customer, so you’re at their whim. Will never use StubHub again. What a nightmare!”
“We purchased tickets from stubhub which we had no clue were a "reseller" company and when we arrived AT THE VENUE, we learned that our original seller had canceled the tickets and we received ZERO notification this happened. We were on the phone with customer service for 30 minutes before they offered an "alternative link" which were another set of resale tickets in the balcony which were half the price at which I paid my original tickets which were ground floor. We missed the first act and the first half of the act we paid for. When I tried calling customer service, I tried getting a refund or a differential of the seats and they told me that since I had accepted the "alternative link" I waived all kind of compensation and refund policy for my tickets.”
“Stubhub sucks I've been purchasing my tickets with them for years never had a problem until now so I bought tickets to a dodger game plus parking preferred parking and it didn't want to download and I had to purchase another parking at the game I called to see what we could do since I didn't use it they said they can't give me my money or can't be transferred to a different game so I'm out luke 80 bucks sucks and I'm no longer buying tickets through stubhub and they deserve zero stars..”
“Sold tickets 3 months ago and never received a payment. I spoke with 6 different StubHub agents and all agreed that the error was on StubHub end and that I would be receiving a payment. Still have not received a payment or an answer to why. They told the sale was cancelled 2 days after the event so I was unable to use the tickets. I asked why the sale was canceled and was told it was because the buyer never received the tickets. I asked them to explain how that was my fault because the tickets were pre-uploaded onto StubHubs site. Also I received an email from StubHub saying that the sale was made and the tickets had been successfully transferred to buyer. They know there error was on there end but every time I contact them they just tell me that they will escalate the issue to the payment processing team and I will be receiving my payment in 5-8 business days. It’s been 3 months now and still no payment. Sleezy company”
“I purchased two premium tickets to the Rangers vs. Dodgers game- 5 rows behind third base- for $690.46. As a lifelong Dodgers fan, my mother was thrilled. She drove four hours to the game, excited to celebrate her milestone 55th birthday in a meaningful way.
Instead, she was told at the gate that the tickets were invalid.
She had called StubHub the night before, alarmed that she hadn't received them. She was told not to worry that the tickets were confirmed and would be delivered the day of the game. They never came.
On gameday, StubHub downgraded her to two $93 tickets in Section 117. Not even close to what I purchased despite there being seats available in the same section. And then, insultingly, she was sent a $9 discount code as compensation.
When I tried to escalate, I was told by Anna Lee, who claimed to be the highest point of escalation, that there was nothing further that could be done. She recited policies rather than taking accountability for a failure that clearly lies with your platform.
That is unacceptable.”
“I would do negative stars if I could. This place ruined my grandsons birthday. 20 days before tickets were paid for and 1 hour before the event tickets were still not received and just got the run around from Stubhub.”
“They forgot to let me know my tickets were refunded to primal owner and had to go to event just to get told my tickets were refunded and they could not get me new tickets cuz they were sold out and all I got was a full refund”
“I ordered an EDC LV 3-day pass through them and the wristband shipped super fast. The initial date for receiving the ticket was set super close to the festival date, but there was a fedex tracking that posted under that and we got it with plenty of time. I was kind or leery because of so many negative reviews but honestly it was a great experience for us. I would use it again.”
“Purchased tickets for Matt Matthew’s 3 months before show date. Was told I would receive my tickets day of. Day comes and they tell me there was an issue with my purchased tickets and they’d place us somewhere new. We accepted that. We get to the show and STILL NO TICKETS. No explanation as to why. Just told us we’d get a full refund. I’ll never go through them again.”
“Stubhub is very efficient and easy to use. They try to be as thorough as possible in helping you with your needs. When buying tickets, I only use Stubhub.”
“StubHub completely failed us today! We purchased tickets to a concert- Pat Benatar- for tonight, the tickets were supposed to be emailed to me, when I didn’t receive it and went to look at my order with confirmation number, it said the tickets were unavailable and there was no substitute. I will NEVER use this site again, refund not available for up to 8 days. -You buy tickets to a concert, they charge your bank and then don’t give you the tickets! Complete SCAM!!!”
“The ball game was fun. The seats were great.
Parking was my issue, had to pay twice, once when I bought my tickets and then again when I got a parking ticket!! Never again :-( will I prepay for my parking!!”
