“Waited over 2 weeks for an item I ordered. Despite being advised it was at their depot, it was never delivered. Appalling service, why should they be allowed to operate. DO NOT USE or face the consequences.”
“A little out of time slot. Than on the app. To be expected traffic not always perfect. No inconvenience as I was in all day anyway. Driver very polite and helpful.”
“After reading the negative reviews I was really worried about my delivery. But I had a great experience with XDP. I received an email and a message several hours before the item arrived, so I didn’t have to cancel my work on the day. The item arrived on time and when the courier took a picture I asked him to put it inside the flat ( it was a bath screen from Amazon) as it was very heavy for me to carry it on the stairs. He kindly did and I’m very impressed with the company.”
“Checked my tracking number yesterday to see my parcel was apparently out for delivery and was given a 2hr morning time slot, waited around all day like a mug to see my parcel had been checked back in at my local depot. Checked my tracking number again today to see it's been "carded" as nobody was in to sign for the delivery. What a load of sh*t, nobody even turned up all day. I have the option to rebook but not for another 2 days so let's see if it turns up. I will 100% not buy from a company using these clowns ever again. Emailed and yet to get a reply.”
“My order arrived at the depot on the Saturday of the Easter weekend and was delivered on the Friday of the next week. The driver text me with delivery times the night before and everything was delivered on time and in a great order. Very pleased after reading such poor reviews.”
“Been waiting for my £400 package for 3 weeks, it's been at their collection depot for two weeks and now they're unable to "locate" it. A few of my friends ordered the same thing and they've all gone missing too, and appeared on eBay for double the price. No way to contact them either. Absolutely scandalous!”
“Only delivered 7 out of 8 parcels their computer still highlighted 1 not delivered.
They don’t know where it is. They don’t care.
Now over 2 weeks and they still don’t communicate with me.
Do they really care. NO.”
“I have had to contact aldi to find out what is going on with my delivery as I have not received anything 2day laterally say they are trying to locate it thenReceived text to say delivery would be between 11am-4pm
No 2 hour time slot and no delivery as yet been in all day waiting tried phone aldie and also xdp ,website said between 12 45 and 2.45 ,joke of a company,Communications are dreadfull , never going to order from aldie again If they use this company”
“No attempt made to deliver my item but can see a picture of the drivers finger and a message saying not in when I was also no card left used Aldi twice with deliveries on this company and yet to see a product”
“Had a text to say my delivery would be today 2/4/21 no delivery arrived and no tracking details, apart from they received my delivery on the 23/3/21 shocking company would not use again”
“there should be a zero star option. I've literally just watched a delivery driver pull up outside my house, open his van, close it again and then drive off without saying a word. Hundreds of pounds spent and the whole experience with the company making the blinds and the delivery has been an absolute nightmare. Avoid this company, they are a bunch of liars.”
“Only recently heard of this useless company. I was waiting for a set of blinds, I've since been refunded by the company who made the blinds. Wasn't prepared to wait any longer, the tracking system is unbelievably slow, nonexistent. The worst freight company I've ever come across, avoid. Shocking service. God only knows what happened to the blinds.”
“Terrible service still waiting for delivery of a mattress bought from Wayfair should have been delivered over a week ago.
First delivery marked as service failure returned to delivery depot. No explanation.
Then app just saying at service depot would not let me rebook. Got Wayfair involved promised delivery in 24 hours. App showed out for delivery NO DELIVERY again.
App shows returned to service depot.
Then carded email saying I wasn't in. Errr NO compleat lie NO DRIVER been here! Then shows returned to depot again.
Managed to rebook for today but app shows still at depot not even out for delivery!
Told Wayfair I'll probably need a refund as don't think XPD are capable of delivering a parcel.”
“Got loads of complicated emails telling me about the progress of my delivery, but no delivery date - until suddenly I got an email at 10am telling me it would be today between 1 and 3pm. There was no way to change this. So I left a note on the door asking to reschedule and made it home by 2pm. No delivery and no card left, and their tracking page showed nothing. No way to get hold of XDP to reschedule. Their phone doesn't get answered and their live chat is dead. Fortunately, it turns out it was left with a neighbour, and fortunately I have honest neighbours!”
“Please be aware of this scam of a delivery company , they emailed me two days after they said my item was out for delivery ,we have been at home on both the days and no show of the delivery . It was rescheduled for the following week again waited in and no show , this time stating exception not in bay ! I am unable to change dates and I have no response to emails . there seems to be a common theme , are items going missing and not being delivered , this is theft ! I have asked for refund from my seller as I have no confidence my item will arrive .
consignment ZDBVFA062294”
“The worse company ever !!!
If I could give 0 ⭐I would.
Liars!!Driver came and said NOT ON MY VAN !!IT was 5 days ago and till now quiet.To contact with XDP is ...mission impossible !!”
“Disgraceful shambles of a company, 3 times said out for delivery but didn’t show can’t get threw on the phone and ignores your emails they have not even attempted to deliver. They need shutting down”
