Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,985 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

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Yodel 1 star review on 10th October 2025

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Yodel 1 star review on 13th September 2025

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Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could put zero I would! Worst courier ever, can't understand why companies use them!! Told parcel was being delivered Thursday 14th May, never received. Trued calling ,automated chat which said need more info onaddress then cut me off!!! Called Dunelm, who said give them another 24hrs. Then got email today to say being delivered between 4.30 and 6.30. Surprise! No delivery. when you look on tracking its not even out for delivery!!wish someone from top level yodel addressed the issues @@@!”

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Posted 2 days ago

“Absolute rubbish couriers they give you tracking then just don’t deliver they say they tried but were nowhere near us at all I was checking their progress- you can’t speak to a person to try and help they should not be allowed to get away with this”

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Posted 3 days ago

“Advised after changing time slots all day that my parcel had been delivered through my letterbox . Odd as the parcel I was expecting was a large box of dog food not able to go through letterbox. I received someone else’s packet.the adddress was not even close. I told Yodel and got sent round in a loop all morning. No attempt to resolve , they kept insisting I had received the parcel even when I sent them the evidence that what I had received was not mine. My dogs food is still missing and no one came to the the other persons packet meaning they are without what they ordered. I assume the box has been misappropriated . It was perishable. I am beyond annoyed.”

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Posted 4 days ago

“Delivery dates constantly missed I would never use them to send anything.”

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Posted 4 days ago

“This delivery company must be blocked 🚫 completely and the very sick delivery person dropped the item again in unsafe area.”

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Posted 4 days ago

“Parcel dumped on the doorstep and bell rung and walked away. If we had been out it might have been stolen.”

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Posted 5 days ago

“Scum company, useless app, 0 customer service, lazy drivers”

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Posted 6 days ago

“I witnessed/ have on film via cctv camera, a yodel delivery “ person” walk up to our five bar gate, ignoring the bright red postbox clearly marked, post and parcel’s below, and drop a small box in a puddle the other side of our gate, then walk off!!! I had been waiting for delivery of this particular package for over 1 month….! I immediately reached out to Yodel website to log a complaint, I phoned the number which said “ contact us” to reach a bot, who asked for a yodel number I did not have, so was unable to enter it, the bot then terminated the call. I tried “chat”… this also failed, with automated message to contact via their website!!! This is not the first time I have received appalling service from Yodel, …. The person who delivered my parcel by deliberately dropping it in a puddle, is to my mind a moron, a cretin, a waste of space, a jobs worth. Yodel , you suck big time!!!😡😡😡”

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Posted 6 days ago

“Received delivery window — waited inside then received email from yodel saying we’ve delivered to your neighbour no.14?? Zero proof of delivery provided — clearly this driver stole my delivery. Unbelievable. I have ring doorbell which shows no delivery driver attempting to my address for a start, and when I went to no.14 straight after the email they had not had any delivery, and there was no photo from yodel driver to show the house it was delivered to. Absolute scam avoid at all costs.”

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Posted 1 week ago

“Been waiting 3 days for parcel delivery keep checking tracker one minute seems to be 10 minutes away then next times it other end of Aberdeen bloody worst delivery company ever”

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Posted 1 week ago

“I’ve had an incredibly frustrating experience with Yodel Delivery. They consistently delay deliveries and provide no real solutions. When I reached out for help, the representatives were not only rude but also completely irresponsible. It felt like I was speaking to a wall—getting the same canned responses over and over again. The only option to contact them is through online chat, which is a nightmare. You’re stuck with the same nonsensical answers, and it’s impossible to get any real assistance. I would not recommend Yodel to anyone who values timely service and decent customer support. Save yourself the headache and choose a different delivery service!”

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Posted 1 week ago

“Just rubbish. Claimed to be out for delivery on Saturday. No delivery. Sunday, no delivery. Arrives on Monday, but simply dumped on doormat, not so much as a knock on the door. I was sitting only feet from the door and only checked when I received an email saying my parcel had been delivered. Not good. Why does anyone use Yodel?”

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Posted 1 week ago

“😡 ‼️ Absolutely terrible service from Yodel. The driver dumped my parcel outside my front door without knocking, waiting, or making any attempt to hand it to me. They simply marked it as “delivered” and left it unattended where anyone walking past could have easily stolen it. This is extremely careless and unprofessional. I honestly cannot understand why companies still use this delivery service. Customers shouldn’t have to worry whether their parcels will actually be delivered safely. Avoid Yodel if you actually want your parcel delivered properly. This level of laziness and negligence is unacceptable for a delivery company. Retailers seriously need to stop using this service.”

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Posted 1 week ago

“Same dumb excuse “we missed you” mind you I’m home, did NOT hear a single knock on my door. Was watching the tracking and he/she did not even attempt to get to my area. Terrible service, emailed them, they simply do not care.”

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Posted 1 week ago

“I am very disappointed with this service. The driver marked my parcel as delivered, however I have security camera footage confirming that no delivery was made and no parcel was left at my property. This is unacceptable and misleading This issue needs to be properly investigated, including the driver’s actions, as this is not a correct delivery report.”

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Posted 1 week ago

“Yodel couriers are liars, the couriers claimed 2 days in a row that no one was in but 2 days I was tracking my package, driver went from a area less than a mile and half away to 5 miles away so he was near his route home. I’ve 24/7 monitoring and he didn’t even show to parking area. Tbh they’re liars and I’m contacting ceo as the drivers look for easy drop offs for money return. As I said the driver is a liar and tbh I will also contact immigration to double check they can legally work in UK without using someone else’s documentation. AVOID YODEL”

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Posted 1 week ago

“Awful service ! Keeps telling me unable to deliver my parcels…. Contact online chat and not helpful at all. Do not use this disgusting service”

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Posted 1 week ago

“Aweful, aweful aweful. Parcel not delivered. No communication. Impossible to contact them. Wasted one day. Total disorganisation. Very upset.”

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Posted 1 week ago

“No up date to when parcel was out for delivery. So missed it as I work..driver didn’t have sense to leave with neighbour. And now my parcel has gone back to sender was a present for my granddaughter really really annoyed useless company..”

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Posted 2 weeks ago

“Yodel not only failed to deliver to correct address, the had a photo of the delivery but their investigation was inconclusive, this is the followed but a completed and decided the item not suitable and a failed collection. Very stop using Yodel they seem to be worse than evri”

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Posted 2 weeks ago

Yodel is rated 1.1 based on 6,985 reviews