Yoox Reviews

"they sold me fake nike's. the quality was apparent on arrival but they assured me that the sneakers are real. 2 months in in super warm and dry weather the shoes are completely ruined. ive had the same model before and wore them for 2 years with no problem. horrible customer service. tried to leave the review on trustpilot they blocked saying photos is not enough proof. i wonder why proof they want lol. possibly working together too."

"they sold me fake nike's. the quality was apparent on arrival but they assured me that the sneakers are real. 2 months in in super warm and dry weather the shoes are completely ruined. ive had the same model before and wore them for 2 years with no problem. horrible customer service. tried to leave the review on trustpilot they blocked saying photos is not enough proof. i wonder why proof they want lol. possibly working together too."

"they sold me fake nike's. the quality was apparent on arrival but they assured me that the sneakers are real. 2 months in in super warm and dry weather the shoes are completely ruined. ive had the same model before and wore them for 2 years with no problem. horrible customer service. tried to leave the review on trustpilot they blocked saying photos is not enough proof. i wonder why proof they want lol. possibly working together too."

"Just don't order! Worst customer treatment! I was delivered another dress than ordered. Order number: 1004Y734B24141\r\nI sent photos to customer service and was asked to return the incorrectly delivered item. I did this immediately one day later. All labels were present (Yoox label and Maje brand Label - see photos). I sent it back exactly as I received it. Then came the message that the return would not be accepted - without explanation. Neither the item that was not accepted was returned to me nor was the invoice canceled. Customer service simply doesn't respond. Just don't order here! As soon as you need help, you're out of luck! Payment has to be made and you are simply ignored, even though you received a wrong item that you didn't want!"

"Just don't order! Worst customer treatment! I was delivered another dress than ordered. Order number: 1004Y734B24141\r\nI sent photos to customer service and was asked to return the incorrectly delivered item. I did this immediately one day later. All labels were present (Yoox label and Maje brand Label - see photos). I sent it back exactly as I received it. Then came the message that the return would not be accepted - without explanation. Neither the item that was not accepted was returned to me nor was the invoice canceled. Customer service simply doesn't respond. Just don't order here! As soon as you need help, you're out of luck! Payment has to be made and you are simply ignored, even though you received a wrong item that you didn't want!"

"I was a customer of YOOX for three years and made a number of purchases. I recently purchased a pair of shoes that were shown as a size 13 on their site. It was a last item purchase. When I received the shoes, they were clearly not a size 13 (too small). When I looked at the box, the size was covered in black marker and there was a sticker with 12 on it instead. I sent pictures of the box and shoes to YOOX Support, and they said the size was correct and there was nothing they could do. How could they determine the size without the shoes and why was the size covered by black marker on the box? As a long standing and active customer, I was surprised by their response. I am no longer a customer."

"A zero would be more more fitting ,their customer service is horrendous. contacted Alaa from from yoox not only did they send wrong sizes and I measured the items and sent them their measurement which corresponds to two sizes smaller such a scam . They also keep forgetting items from my shipment twice the same item ! I have yet to resolve my refund , I have yet to have any sort of resolution for 1) missing items twice 2) wrong sizes with correct size staples on !! Such a scam I can\u2019t believe yoox Italian let such people take charge of their customer service . It\u2019s been weeks and I email them every few days and no response !"