A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adviser worked hard to match best price I obtained on comparison sites. Friendly and knowledgible about insurance product purchased.”

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Posted 9 years ago

“Super attentive and also very professional”

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Posted 9 years ago

“Your Representative was very helpful and it was much nicer to deal with her than by filling in details on a standard internet form on line, particularly as the standard forms do not cover all aspects of particular properties. Derek Kemp”

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Posted 9 years ago

“excellent help from Elle and Emily at your Dunstable branch”

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Posted 9 years ago

“Really really really first class”

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Posted 9 years ago

“I am still waiting to receive an amended policy because the milage is wrong on the policy.”

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Posted 9 years ago

“Made a phone to enquire about insurance for my car, found the man I spoke to very helpful. Also it is good to be able to walk into the office in Chester and deal with a very helpful human being instead of an automated voice telling me to press certain buttons. A photo copy of my no claims was taken, so no having to post things off. And Marks and Spencer vouchers arrived as promised without me having to chase them up. An excellent all round experience, well done to the staff in the Chester office. Regards Mrs G Coyne.”

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Posted 9 years ago

“Very helpful would recommend to friends and family”

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Posted 9 years ago

“Ben Rawlings at your Chichester branch has provided first class customer service, he has been unfailingly polite and helpful and really 'knows his stuff.' Using A Plan instead of our previous broker has saved us significant sums of money whilst using reputable insurers. As a result of the service provided by Ben we have now moved all our insurances over to A Plan - two buildings and contents (including high value items), motor plus three lots of travel insurance. Please pass on our formal thanks to Ben.”

Helpful Report

Posted 9 years ago

“We approached A-Plan for the first time to gain quotes for house and car insurance. Staff were very friendly and helpful, and finally producing very good favourable quotes. We accepted the house insurance, but as the car insurance was due a little later, we missed the transition date due to being away on hols. But will switch next year. Thank you again for excellent service”

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Posted 9 years ago

“Car and Home Insurance transactions completed well with good advice to questions raised.”

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Posted 9 years ago

“Very competitive prices - but always with a personal service, from a team in the UK. Recommended”

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Posted 9 years ago

“It took 4-5 phone calls to finally receive my home insurance policy and road care policy. Every time I phoned I was told it would be sent by recorded delivery the next day. After that phone call I waited at home all Friday and Saturday and no policies were delivered. They eventually were sent by normal delivery 7 days later. This is the first time I have been with your company and it does not give me any confidence. If you cannot even send my paperwork when promised what will happen if I have to call on you to make a claim.”

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Posted 9 years ago

Sorry to hear that. I will speak to your branch and ask them to look into this for you.

Posted 9 years ago

“yep pretty good all round, still waiting to be contacted about public liability quote David”

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Posted 9 years ago

“Very helpful and efficient. Prices are competitive and A Plan staff always make me feel valued as a customer.”

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Posted 9 years ago

“Good person to person contact.”

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Posted 9 years ago

“I always find the people I speak to very helpful and am very happy with the service”

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Posted 9 years ago

“very pleased with everything up to now price etc ,hope its as good if and when ive got to claim ,hope I haven't got to claim for anything .”

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Posted 9 years ago

“Well pleased with both my car & van straight into Fareham gave all my details so much easier to do it there will definitely be doing that again cheers”

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Posted 9 years ago

“A line have always treated me as a valued customer behaving in a very professional way.”

Helpful Report

Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews