A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite straight forward to insure the car. I had a query but this soon sorted out. Good competitive price compared to other insurers.”

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Posted 10 years ago

“Very polite and proffessional and committed”

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Posted 10 years ago

“I was a little disappointed to be contacted after my policy started to be told that I needed to pay an additional cost due to a previous claim when asking for a quote from you. This meant that had I stayed with my previous Company I would actually have made a saving over what I actually paid!”

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Posted 10 years ago

“I received very good customer service from A Plan staff.”

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Posted 10 years ago

“Have several different policies with different branches but always receive good service irrespective of branch or type of policy.”

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Posted 10 years ago

“very pleasant efficient and professional a pleasure to deal with.”

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Posted 10 years ago

“Have both cars insured with a plan and van insurance...... Very competitive prices and very very helpful and knowledgeable staff.... 1st class”

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Posted 10 years ago

“Smoothe easy pleasant transaction.”

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Posted 10 years ago

“All good thanks for your help.”

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Posted 10 years ago

“Quick, minimum fuss, efficient, polite and succesful..........now leave me alone please!”

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Posted 10 years ago

“A-Plan came up trumps this year for my car and home insurance. I was almost half the renewal cost for my home insurance. Well done A-Plan”

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Posted 10 years ago

“The people where very helpfull & explained every think very well”

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Posted 10 years ago

“I was very disappointed that I came back after a year away from APLAN, to be given a quote which INCREASED by £40 when the insurance took effect. I had queried a point BEFORE the insurance began, which influenced the cost, but they didn't get back to me until almost a week after the nsurance had begun, telling me it would cost £40 more. The salesman concerned tried to pressurise me to pay the extra £40, saying he just wanted to make sure I was insured correctly, but saying it in a pressuring, almost aggressive way, repeating it a couple of times. I asked if he was saying I wasn't correctly insured if I didn't pay it, and he said no. A different APLAN employee (one I have dealt with regularly and who is courteous and helpful) dealt with me later and apologised. He reduced the amount to £20, but I should never have had to pay for some employee's slackness. I am very unhappy about the matter and, needless to say, it has changed my view for future renewals. I am sad about the current situation now and regret having come back and paid more than ALL quotes given by other companies. Margaret Jennings”

Helpful Report

Posted 10 years ago

Dear Mrs Jennings, Thank you for your feedback. We're really disappointed that your experience did not meet the high standards that we expect, and for this we apologise. When we provide a quote to any prospective client, we base the quote on the information provided to us at the time. Sometimes that information subsequently changes and to ensure the right cover is in place we need to generate a new quote based on the updated information – which can have an effect price, as it did in this case. Hopefully our high service standards and competitive rates mean that we can continue to keep you as a happy client for many years to come! With kind regards, Frans Gerber, A-Plan

Posted 10 years ago

“Never had a problem with a plan ,but never did with any other”

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Posted 10 years ago

“Spoke to a lovely lady on the phone who saved me well over £100 on my car insurance, and sent my son £25 M&S voucher as he'd recommend them.”

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Posted 10 years ago

“Staff are very helpful and friendly always go back”

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Posted 10 years ago

“Good and helpful service.Found me cheaper quote than the company I had been using for nearly thirty years.”

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Posted 10 years ago

“felt comfortable was put at ease trust and a bond instantly formed”

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Posted 10 years ago

“Competitive priced policy with personal service will use again”

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Posted 10 years ago

“Very friendly and helpful as they have been before in my dealings with A Plan. Have saved me several hundred pounds on a variety of insurances in recent months. Particular compliments to Jazmine Peach for excellent customer service.”

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Posted 10 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews