A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and very helpful, the agent knew exactly what I wanted and everything was despatched to me very quickly.. Great service which I highly recommend”

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Posted 10 years ago

“I have dealt with Alex Onslow-Major at the Maidenhead Office for the past five years with regard to my car insurance and have always found him very helpful and courteous and he has found competitive premiums. Last month, June 2015, he has also managed to secure a reduction in my current buildings and contents insurance. I have no hesitation in recommending A-plan.”

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Posted 10 years ago

“Very helpful at all times”

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Posted 10 years ago

“very helpfull and good follow up. Knew what our circumstances were and was patient till we found the right ar before going ahead with the policy.”

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Posted 10 years ago

“The staff who I dealt with at A-Plan in Swindon were excellent, they did not rush me and took time to go through my new quote line by line within the policy against the quote from my previous company. A-Plan are also conveniently located to my work place , and therefore i was able to go and visit the premises and talk to people face to face rather than my previous insurance company who were an on-line based company where the business is carried out over the phone. A-Plan were also considerably more competative and I felt they were interested in me as a person”

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Posted 10 years ago

“There seemed to be a bit of confusion in the A Plan office as I had a call from one consultant asking me about arranging my insurance when I had already done this with another consultant.”

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Posted 10 years ago

Dear Mrs Madlin, Thank you for the review - we apologise for the duplication of calls you have received. We hope it did not cause any inconvenience. I will check with branch and see why this has happened. Best Regards, Frans A-Plan Insurance

Posted 10 years ago

“I was dealt with by a young man called Alex he was totally efficent and professional I have and will continue to recommend this company to whoever listens”

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Posted 10 years ago

“Excellent friendly service, will be using again.”

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Posted 10 years ago

“very helpful, very competative on prices .Excellent 5*”

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Posted 10 years ago

“I found the staff very good and helpful. Done with a smile and efficency. Saved me a decent amount of money. Would recommend to anyone.”

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Posted 10 years ago

“rated good would have been very good but we were promised M&S vouchers and I have had to ring 3times and still not got them, as yet we still are waiting.”

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Posted 10 years ago

Dear Mrs Reyes, Thank you for your feedback, and I am sorry to hear you still have not received your vouchers. I’ve raised this with your branch and we will be in touch so we can get this resolved. It does sometime take up to 30 days for the vouchers to go out. If you require any further assistance at all, please do get in touch with us. Regards, Frans A-Plan Insurance

Posted 10 years ago

Mrs Reyes, I believe you spoke to our branch manager and the vouchers are going out today, to you by 1st class. We apologise for any inconvenience this has caused. Regards, Frans A-Plan Insurance

Posted 10 years ago

“A-Plan provide an excellent service. Both their customer service and value for money. I have dealt with them over the phone and in person and they always strive to give me the best deal they can. I never feel pressured by A-Plan. I have recommended them to friends and family and will continue to go to them in the future should I need insurance help or advice. A-Plan is a company others should strive to emulate.”

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Posted 10 years ago

“Scott was on the ball from the first contact and delivered an acceptable price quickly and very pleasantly. Paperwork arrived promptly and is clear. Well done and look after that Scott chap !!!!”

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Posted 10 years ago

“Good price but sales pitch a bit "pushy"”

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Posted 10 years ago

“Had a phone call from A plan offering a good deal on insurance for my car, went into salisbury and took out a policy with them. It was nice to deal face to face and get all my questions answered, leaving with policy documents in my hand. Should I have any problems in the future they are only phone call or short car journey away.”

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Posted 10 years ago

“We recently insured our vehicle with yourselves and found the service and communication outstanding, so when our home and contents was due once again we contacted yourselves and found Zoe most helpful in all areas. I will continue to use your company as the service is second to none and I would recommend you to anyone . Regards P Barlow”

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Posted 10 years ago

“Highly recommend ! A pleasure to phone through to a shop and speak to someone who is genuinely helpful rather than being pushed from pilla to post in a giant call centre . ????”

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Posted 10 years ago

“Very friendly, helpful and honest staff. All details clearly explained. And price 20% less than "call 0845" on-line insurer! But even with the same price I would choose real people.”

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Posted 10 years ago

“Excellent service. No nonsense and straightforward. Have recommended to others.”

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Posted 10 years ago

“very helpful & knowledgeable, even including classic car requirements. I felt that the service was "personal" and that I was not "just a possible customer". well done!”

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Posted 10 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews