A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi very pleased with the service i got from A plan insurance thank you for your help”

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Posted 10 years ago

“Hi very pleased with the service i got from A plan insurance thank you for your help”

Helpful Report

Posted 10 years ago

“Hi very pleased with the service i got from A plan insurance thank you for your help”

Helpful Report

Posted 10 years ago

“Hi very pleased with the service i got from A plan insurance thank you for your help”

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Posted 10 years ago

“Best Insurance Company ever! I have found A Plan Insurance to be simply splendid! So organised, so efficient and professional. The financial arrangements are done so expertly through a subsidiary company, its great to be able to use docusign as a way of signing documents. It's so nice to be able to call in to one office and get straight through to the personnel instead of having to endure umpteen voice messages diverting one to different departments as is the case with most Insurance companies. It's so great to be able to get straight through to the same people or person who is handling ones policy and /or issue instead of having to always speak to all different and unknown, nameless, faceless, customer advisors as is the case with most Insurance Companies. At A Plan there is a personal touch, unlike other Insurance Companies which are usually so impersonal. I really like the fact that it is a small office and the phone always gets answered! It's so pleasant to be able to call a proper landline number instead of one of those 0844 numbers which cost a fortune if you're calling from your mobile as one is always kept waiting, listening to some kind of music for ages before getting through. It makes such a difference to be able to deal with the same person, and here I cannot praise FIONA HAUGHEY enough! She has been (and is!) brilliant, not only with finding me the very best insurance deal for my car, but also working incredibly hard to find a policy for my friend which no one else could do! Fiona is a delight to speak to, she is extremely efficient, ultra reliable and exceptionally diligent. Very professional. She has Extensive and in depth knowledge and understanding of the products. She is indeed an asset to A Plan Insurance and due to my experience with Fiona, I have no hesitation in recommending A Plan to all my friends. I am very happy to have discovered this excellent Insurance Company.”

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Posted 10 years ago

“First time using A plan after seeing recommendations on line for our American day van. We spoke to Claire at Thatcham who was extremely knowledgeable on the subject and combined with a good quote secured our buisness, highly recommended.”

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Posted 10 years ago

“A first class service from initial phone call to receipt of the paperwork.”

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Posted 10 years ago

“Very efficient and polite staff. I have been pleased with my dealing with A-Plan Insurance so far. Keep up the good customer service! Best regards Chris Byers”

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Posted 10 years ago

“The only problem I have is that the people who setup the direct debit were terrible and got my information wrong and the correspondence with then was not good either for my home insurance.”

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Posted 10 years ago

“The thing I liked best was that unlike other brokers you get the best quote straight off and don't have to keep trying to negotiate. I have been put off by other brokers who suddenly find a lot of money to reduce their quote. Staff always pleasant.”

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Posted 10 years ago

“excellent customer service, and very polite.”

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Posted 10 years ago

“After suffering a heart attack on the M25 and writing off my car, my daughter contacted Steve Neal of the Guildford Office. Steve went far beyond what one would expect and sorted everything out, including an awkward insurer. On recovery, I contacted Steve, and again he was very helpful in sorting out all the issues. Also he insured by new vehicle at a rate less than last years premium, despite declaring the heart attack. That is service you would never get from a comparison site. Always recommend A-Plan to all the family and friends.”

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Posted 10 years ago

“I can only say that I myself have had very very good service from this company. Thanks again mr frank pemberton Isle of Wight”

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Posted 10 years ago

“Always helpful and friendly. Any queries I've had they have responded to and nothing seems too much trouble. Great customer service!”

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Posted 10 years ago

“After just a few telephone calls received excellent quote and service. Job done.”

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Posted 10 years ago

“Very good service. helped with everything I asked.”

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Posted 10 years ago

“Superb customer service, knew exactly the kind of cover we needed and smashed all the prices that we had seen on comparison websites. Really special touch to know that our policy resulted in a donation to charity of £30. Not many insurance companies I know that do that.”

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Posted 10 years ago

“Friendly and good quality of service. Well done guys”

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Posted 10 years ago

“Leonine very helpful and knowledgeable. Excellent service. From all the staff good rates John dale”

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Posted 10 years ago

“I had excellent service in sorting out a car insurance package for myself. Jenna Skillen was the lady who arranged the quotations and the final insurance for me. Thank you very much. I would have no hesitation in recommending "A-Plan" insurance to any driver.”

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Posted 10 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews