ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.61

4.6 Rating 1,471 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 5 star review on 10th October 2024

Clara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Andrew has offered objective, clear and solid advise on medical insurance cover for my family, comparing my current group policy to my new company's group one and other private ones on the market. I would highly recommend Andrew and Active Quote to offer sound advise that's right for you and you budget.”

Helpful Report

Posted 9 years ago

Thanks for your feedback and positive feedback for Andrew's service. We hope we've found using us to be helpful and hassle free. We've passed your comments on to Andrew. Kind Regards The ActiveQuote Team

Posted 9 years ago

“Stoical response from 2 customer service representatives both ill prepared, no empathy. The second representative took advice and in his return call he was androgynous and his response seemed scripted. As I am currently ill and having treatment for breast cancer I would have expected more human understanding and empathy. A poor to very poor experience. I will be changing broker next time.”

Helpful Report

Posted 9 years ago

Thank you for providing your honest feedback of your experience with us. We are very sorry that we've not handled your enquiry with care and empathy. A member of our team will be in touch with you shortly to discuss your experience, and find out what's happened. We sincerely apologise for the undue stress this has caused. The ActiveQuote Team

Posted 9 years ago

“Mr Gallo was perfectly honest and explained perfectly the options open to me.Due to his clarity he saved me from making a huge mistake I cannot speak highly enough of the service provided to me by him .Unfortunately my medical history did not allow me to take out a policy regards Bob Horlock”

Helpful Report

Posted 9 years ago

Thank you Rob for your feedback, especially as we've not managed to find a product for you, we appreciate even more that you've taken the time to praise our service. We've passed your comments to Andrew and his line manager. We hope you come back to us if you have any other insurance needs that we can help with. Kind Regards, The ActiveQuote Team

Posted 9 years ago

“Provided much needed help for choosing something where the small print really matters! Thankyou Nathan Dimmick”

Helpful Report

Posted 9 years ago

Thanks for your positive comments Daniel, we've passed your feedback across to Nathan. We always aim to provide a first class service and ensure that our customers have confidence in us and the product that they buy. Thanks again for choosing us for your insurance needs. Kind Regards, The ActiveQuote Team

Posted 9 years ago

“Very efficient and friendly”

Helpful Report

Posted 9 years ago

“Polite but consistent follow ups to my lack of response initially, clear information on quotes, checking for possible better offers and finally good suggestions how to get the best deal. Very happy. Mr Charles Coles”

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Posted 9 years ago

“The customer services are really good and helpful and the prices are great.”

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Posted 9 years ago

“Got some fantastic advice without the hard sell- will use you next year. Thank you James Crocker”

Helpful Report

Posted 9 years ago

“Patient, clear and efficient service. All the options clearly explained”

Helpful Report

Posted 9 years ago

“I was Kept around Last Years Price”

Helpful Report

Posted 9 years ago

“Very responsive to my queries for months while I researched my options. Patiently supported me in an unbiased non-critical fashion”

Helpful Report

Posted 9 years ago

“The representative was very informed, I was looking at sickness and accident cover for my mortgage, my intention was to spend £15 a month, he told me about the legal and general policy which covered me for existing conditions after 12 months and type of job cover rather than general employment cover. The policy was £25 a month but covered more than I was asking for, you get what you pay for - 1st class advice, thankyou. Keith Gunston (Hampshire UK)”

Helpful Report

Posted 9 years ago

“Efficiently arranged my health insurance.”

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Posted 9 years ago

“efficient and professional approach”

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Posted 9 years ago

“Honest approach taken to obtaining quotes & not pushy”

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Posted 9 years ago

“Bad advice, followed by me not being able to contact the Activquote advisors over a two week period by which time my renewal date had passed. Would not recommend this company and will not be using them again myself.”

Helpful Report

Posted 9 years ago

“Good Advice from the constant Billy. Explained the issues well. Worked had to address my concerns and worked in a timely manner.”

Helpful Report

Posted 9 years ago

Thanks for your feedback Derek, we've passed your positive words on to Billy. Billy, like all of our Consultants takes the time to understand all our customers needs and circumstances, before working to find the best product. We always look to deliver a great experience, and happy customers are always a sign we're doing our job well. Thanks for choosing us for your insurance needs. Kind Regards, The ActiveQuote Team

Posted 9 years ago

“This is the 2nd year i have used Activequote, this year i dealt with James Evans who sorted everything out to my satisfaction.Hopefully dependant on renewal, i will continue using Activequote.”

Helpful Report

Posted 9 years ago

Hi David, thanks for the feedback and positive review of James' service. We're pleased you've had a great experience with us, and have passed your comments to James. Thanks for choosing ActiveQuote for your insurance needs, and we hope you continue to use us in the future. Best wishes, The ActiveQuote Team

Posted 9 years ago

“Took their time and helped me understand what was what and how things work. Very patient on the phone. Demonstrated good knowledge to understand what I needed/what I thought I was looking for. Took my work commitments into consideration when arranging call backs.”

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Posted 9 years ago

“From start to finish Andrew was always at the end of the line. He got us the best deal and ironed out any problems immediately. He saved us £2400 a year. Really happy am with the service and will be using active quote again at renewal time.”

Helpful Report

Posted 9 years ago

ActiveQuote is rated 4.6 based on 1,471 reviews