ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.61

4.6 Rating 1,467 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 5 star review on 10th October 2024

Clara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sold an income insurance policy from this company at the beginning of the year. They went through my circumstances in depth and assured me the policy was right for me. Unfortunately I had to make a claim, my claim was rejected by the insurance company as I was sold an incorrect policy (confirmed by insurance company). When I complained to Active Quote they accepted that they had sold me the wrong policy. However they only offered me one moneths benefit as a way of compensation. So I am now 7 months post accident, trying to recover from an injury on nil income. Added to this stress I am now having to take legal action against this unhelpful, unprofessional and unsympathetic company.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review Mr Lake, we are sorry for the stress that's been caused. This was referred to the Financial Ombudsman Service, which has made a final decision which we have complied with. We trust this matter is now closed. Kind Regards, The ActiveQuote Team

Posted 8 years ago

“Terry was very responsive via email and phone, happy to answer all my questions and was very good at explaining things in terms I could understand”

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Posted 8 years ago

Thank you very much for your feedback and positive review of Terry's service. We're really pleased he helped you and ensured you were comfortable with the choice you have made. Thanks again for using ActiveQuote for your insurance needs. Kind Regards, The ActiveQuote Team

Posted 8 years ago

“Finding a competitive policy”

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Posted 8 years ago

“Endless patience as I faffed around, plenty of clear explanation, efficient and friendly. And reduced my medical insurance by around 25% with no loss of cover. What's not to be happy about?”

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Posted 8 years ago

“Quick smooth renewal”

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Posted 8 years ago

“Obvious Expertise. Proven Case Application of Knowledge. Full Attentive & Friendly Customer Service.”

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Posted 8 years ago

“Calling me to remind and calling again when I asked them to as I was busy first. Good advice, reassured by a broker guiding me. Much better than going into the dark places of health insurance on my own. Well done.”

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Posted 8 years ago

“Was clear and painless, straightforward and easy to understand, which I much appreciated.”

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Posted 8 years ago

“Very prompt advice given.”

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Posted 8 years ago

“The gentleman that I spoke to over the phone was very helpful. Top service:) However, the company I went for for my health insurance did not sort anything out so far. They haven't taken the payment on the quoted date and were not helpful at all when I have contacted them.”

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Posted 8 years ago

“The Health Insurance Consultant was very personable and provided me with a range of quotes from providers to enable me to choose the most effective policy that suited my requirements.”

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Posted 8 years ago

“Happy is an exaggeration. I just think that their customer service is very good.”

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Posted 8 years ago

“very happy. Especially with knowledge of Andrew the sales advisor, who was genuine in trying to find me best priced and applicable health care insurance. well done. martin”

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Posted 8 years ago

“A very smooth renewal”

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Posted 8 years ago

“Informative and helpful advice”

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Posted 8 years ago

“They made the process really really easy.”

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Posted 8 years ago

“Andrew has offered objective, clear and solid advise on medical insurance cover for my family, comparing my current group policy to my new company's group one and other private ones on the market. I would highly recommend Andrew and Active Quote to offer sound advise that's right for you and you budget.”

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Posted 8 years ago

Thanks for your feedback and positive feedback for Andrew's service. We hope we've found using us to be helpful and hassle free. We've passed your comments on to Andrew. Kind Regards The ActiveQuote Team

Posted 8 years ago

“Stoical response from 2 customer service representatives both ill prepared, no empathy. The second representative took advice and in his return call he was androgynous and his response seemed scripted. As I am currently ill and having treatment for breast cancer I would have expected more human understanding and empathy. A poor to very poor experience. I will be changing broker next time.”

Helpful Report

Posted 8 years ago

Thank you for providing your honest feedback of your experience with us. We are very sorry that we've not handled your enquiry with care and empathy. A member of our team will be in touch with you shortly to discuss your experience, and find out what's happened. We sincerely apologise for the undue stress this has caused. The ActiveQuote Team

Posted 8 years ago

“Mr Gallo was perfectly honest and explained perfectly the options open to me.Due to his clarity he saved me from making a huge mistake I cannot speak highly enough of the service provided to me by him .Unfortunately my medical history did not allow me to take out a policy regards Bob Horlock”

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Posted 8 years ago

Thank you Rob for your feedback, especially as we've not managed to find a product for you, we appreciate even more that you've taken the time to praise our service. We've passed your comments to Andrew and his line manager. We hope you come back to us if you have any other insurance needs that we can help with. Kind Regards, The ActiveQuote Team

Posted 8 years ago

“Provided much needed help for choosing something where the small print really matters! Thankyou Nathan Dimmick”

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Posted 8 years ago

Thanks for your positive comments Daniel, we've passed your feedback across to Nathan. We always aim to provide a first class service and ensure that our customers have confidence in us and the product that they buy. Thanks again for choosing us for your insurance needs. Kind Regards, The ActiveQuote Team

Posted 8 years ago

ActiveQuote is rated 4.6 based on 1,467 reviews