ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.61

4.6 Rating 1,471 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 5 star review on 10th October 2024

Clara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and very in depth advice on the different insurers.”

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Posted 11 years ago

“My contact was James Crocker, who from my initial call through to completion was friendly, knowledgeable and helpful. He was understanding of my concerns over switching PMI providers and guided me through each stage. He communicated well and reassured me completely - and to top it all with his help we were both able to switch cover on 'no worse terms' - a perfect result! I would happily recommend him and Active Quotes.”

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Posted 11 years ago

“James is excellent at his customer service role, he goes the extra mile to find answers to queries and responds promptly.”

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Posted 11 years ago

“Active Quote assisted us in gaining an additional discount from our health insurance provider. Our agent responded quickly and efficiently. I would recommend this company.”

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Posted 11 years ago

“I was dreading going through the lengthy process to get medical insurance for our family and had been putting it off. I discovered ActiveQuote via this review site and was so pleased that I did. I was lucky enough to get Ross Crane as my advisor who made the entire process not only easy but actually enjoyable. He was very informative and ascertained exactly what we needed for our family and quoted us a fabulous policy which I signed up for over the phone. I would most definitely recommend ActiveQuote and will be calling them back again soon for the rest of our insurance needs. Thanks again Ross for your fabulous service.”

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Posted 11 years ago

“After cutting our PMI payment by 75% a month i am very happy with the service and customer care provided. Thank You”

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Posted 11 years ago

“I have just renewed by medical insurance - I was able to raise all my queries by email which is a bonus as I lead a very busy life and taking telephone calls is just some times difficult to co-ordinate. They dealt with all issues efficiently.”

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Posted 11 years ago

“good clear advise and able to answer all questions and able to tweek policys to suit”

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Posted 11 years ago

“Fantastic customer service. James went out if his way to make sure that the product met my needs!”

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Posted 11 years ago

“James Evans was very professional in reminding me that my insurance was up for renewal well in advance, which was very helpful. He also helped me get a better rate on my current Health insurance, again very helpful for me as every little helps! Very pleased and happy with the service that James has provided me with. Keep up the good work!”

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Posted 11 years ago

“Very professional, highly efficient and competitive. I was unfortunate enough to experience another provider's service which sounded great at the start but turned out to be everything that Active Quote is not. Abbey Facey was very impressive even when it looked as though I was renewing via another provider. I generally believe in giving feedback that allows for improvement but on the this occasion there is no need.”

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Posted 11 years ago

“I gave this review 3 stars rating it normal, however I could have given it less as initial phone call to me indicated that I was paying £132 for 2013/2014 and I was now going to be paying £130 for 2014/2015 resulting in a reduction in my payments also I was informed that I had made an amendment to policy in January 2014 neither of these statements was correct and I informed lady of this and she said she would call me back, I feel this happened due to lack of preparation of my case on behalf of caller. When call back came following day caller recoqnised her failure previous day and informed me that I was correct in informing her payment information was incorrect, and she now informed me instead of a reduction in my 2014/2015 payments as previously informed there was now an increase in these payments which I have accepted also the amendment she referred to was made not by me but by active quote as a result of active quote making error in my address. As I was asked to give a fair assessment of this process this I believe is what I have done and I would hope this will assist in future contacts. Jim Heffron”

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Posted 11 years ago

“Seemed Ok but would have preferred a few alternative quotes to have been presented at ti,me of renewal including cheapest and pro's and con's against these and current provider. It also seems that I had not opted for a free benefit (mylogbuy) from the insurer - when I queried it I was told I would have to contact the insurer who then told me they hadn't automatically included me because I had not ticked the box for this benefit.”

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Posted 11 years ago

Hi Sunil, we aim to always provide the best service to our customer at the point of renewal. Thank you for your feedback. Hugh C ActiveQuote

Posted 11 years ago

“I found your service to be excellent, a knowledgable, friendly agent provided all the information I needed to make a decision without making me feel pressured or harried. Thanks!”

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Posted 11 years ago

Hi Peter, thank you for taking the time to review ActiveQuote. Hugh C ActiveQuote

Posted 11 years ago

“Excellent service. I was given a lot of guidance when selecting the health insurance policy.”

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Posted 11 years ago

Hi Jorge, thank you for your feedback. Hugh C ActiveQuote

Posted 11 years ago

“Very helpful broker, called and arranged better time to be in touch. Took note of my requests and came back with alternatives. Well done.”

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Posted 11 years ago

Hi Jeremy, thank you for leaving us a review. Hugh C ActiveQuote

Posted 11 years ago

“I was very happy with the service and have no reason not to come back In Years to come.”

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Posted 11 years ago

Hi Devi, we are happy if you are happy, please do come back if you have any questions or would like to compare Income Protection Insurance or Life Insurance. Hugh C ActiveQuote

Posted 11 years ago

“Mark Williams was excellent, both knowledgeable and professional throught....he won the deal for his company.”

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Posted 11 years ago

Hi Ronald, thank you for providing such great feedback for ActiveQuote and Mark in particular, it is much appreciated. Hugh C ActiveQuote

Posted 11 years ago

“All my questions were answered with patience and I was guided towards the policies that best fit my needs”

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Posted 11 years ago

Hi Mitch, your review is much appreciated thank you. Hugh C ActiveQuote

Posted 11 years ago

“The key to choosing a healthcare package is to be aware of whats available from providers and to determine from the outset what you need now and what you might need in the future - Active Quote were more active than most in explaining and more significantly getting the best deal out of providers whose main objective is to provide as sparse a package for the maximum price - its a commercial transaction so dont be lulled into thinking that any of the providers are charities despite what BUPA says !”

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Posted 11 years ago

Hi Mike, thank you for taking the time to write us a review. We strive to provide our customers with the best information and can always find the best deals around and I'm happy we did the same for you. Hugh C ActiveQuote

Posted 11 years ago

ActiveQuote is rated 4.6 based on 1,471 reviews