Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,032 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quiet possibly the worst company you will ever deal with. Delivered damaged goods and then refuse to give you your money back.”

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Posted 3 years ago

“Leaving a review here with that hope that someone else can avoid the thoroughly unpleasant experience with Adexa that I’ve had. In short: Worst. Service. Ever. It has taken 8 weeks and countless emails (don’t even bother phoning, that’s even worse) to finally get a refund and that’s only after threatening legal action against them.”

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Posted 3 years ago

“DO NOT UY FROM ADEXA!!! hey charge 25% if you want to send something back. This is quite outrageous for an online sales company. Be warned....”

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Posted 3 years ago

“Useless campany. Worst customer service ever!!! Whatever reason you wanna the return is 25% charge of product. Ridiculs!”

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Posted 3 years ago

“bought this machine 2 months ago. I just want to say that this machine is very disgusting. Very thin machine and sticky. Whenever we try to make any waffle its doesn’t come out properly, get sticky and burnt. I bought this product for my new small business and now regretting. Waffle now became a nightmare for my because of this waffle machine.”

Adexa Direct 1 star review on 23rd March 2022

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Posted 3 years ago

“Absolute disgrace of a company. Through their own incompetence they could not deliver the goods I paid for. Then had the nerve to charge me £24 to re-deliver.thw customer service team are not helpful at all. Will never use them again.”

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Posted 3 years ago

“I would never recommend anyone uses this company - I ordered an item and realised it has no cover that could be purchased (for a grill) and so attempted to cancel the order the same day. As it was after 1 hour they refused the cancellation and charged me £120 + VAT to return BUT ALSO 25% of the original value as a restocking fee despite the item still being on the pallet unopened. They get around the laws as they say this is a business to business as consumer to business it would not be legal. Therefore do not order if you are a business and take your money elsewhere”

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Posted 3 years ago

“shocking, took money twice and despite us providing evidence from the bank etc they still denied it !!!! WARNING ***don't use this company***”

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Posted 3 years ago

“I purchased a HotDog warmer and whilst using it it failed to raise up to heat and had to microwave hotdogs. Then I cleaned it as per instructions and it went rusty so I able to place food on its Warming plate, I contacted you and after 2 weeks of fining me off and telling me I need an engineers report on a piece of machinery worth £94 I give up I was quoted tbe terms and conditions again and again”

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Posted 3 years ago

“Disgusting company that sell damages item to customers and refuse to change it..not recommended”

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Posted 3 years ago

“An email sent to Kevin O'Donoghue - Director at Adexa: Hello Kevin, hope you're well. I'm not long off a call (one of many over the last couple of weeks) with our CS team at Rugby. Born and raised here myself, I have been oblivious to your company and size of operation, until deciding to open a new food-related project in Rugby town centre and researching commercial kitchen supply wholesalers to help kit out this exciting, soon-to-open venture. You guys came up trumps - range (tick), price (big tick), business proximity (tick). Whilst at an opening spend of £4K, we'll never be your biggest customer, I'd disappointed to say that, like the droves of customers that have elected to never give you any business again (I've subsequently found across trusted review site and social forums set-up to slate your operation), neither will I. Having had the displeasure of having to experience overt unwillingness to help, blatant rudeness and tactics that demonstrate all-out avoidance to accept responsibility for defective items, I was wondering whether this level of service was a company directive either that or are they just war-torn from constantly having to daily battles with CUSTOMERS interrupting their sales-only focused agenda? Can I make special reference to Eloise, for her confrontational attitude and subsequent email this evening informing me that as I'm a few days outside of my 14-day invoice date, I now need a engineers report to validate my 'alleged' fault on a £91 meat slicer!.. she's certainly doing your business proud! I wish you well with your tenure at Adexa, I've never been appalled enough to write to a business about just how bad the customer service level is, but on this occasion, I will go out of my way to implore people not to go near your company. Best regards to you sir Ian R”

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Posted 3 years ago

“If I could give a zero I would - never use this company - I ordered a blender and it broke in 3 weeks - we had to send videos to show it was broken, was asked to change the amp and video again - was told they wouldn't replace it as they didn't know when it happened (bearing in mind we only had it 3 weeks) their approach is absolutely disgusting and amazed they are still in business- you would think that with all the bad reviews they would take a look at things they are so bad at and we cant all be wrong, they obviously stay in business because they sell items that if go wrong you don't get a refund or even replaced!! Disgusting! stay away from this company I only wish I had read the reviews first.”

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Posted 3 years ago

“Very poor rude customer service never will shop here”

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Posted 3 years ago

“Extremely bad experience. I ordered two stainless steel work tables that arrived badly damaged. When I contacted their customer service department I was just told that i am not able to return the product, get a refund or ask for a replacement because I didn't asked the delivery driver to wait for me to open the packages and check the items. I was also told that I am not covered by customer protection because I ordered through the company. I strongly advise to be extremely careful when you order from them, don't expect to be threated as a normal company would threat their customers.”

Adexa Direct 1 star review on 8th March 2022

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Posted 3 years ago

“How can this company keep trading they need closing down, purchased item when arrived had dent, tried to return item, not possible, just keep clear of Alexa , bad news.”

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Posted 3 years ago

“I ordered a glass washing machine on behalf of my local village hall last August. Delivery was a shambles and it took phone calls and emails before it was sorted out. Eventually the machine was professionally installed but first time used it leaked, it appears that a door seal is missing. Adexa's customer care team keep dodging responsibility even though the cost of a seal is likely very little. Much correspondence and months later the machine is still out of order. I am waiting a response to my request to pay for a seal as a last resort because the machine is no use as it is. I advise anyone thinking of ordering from Adexa to find another supplier if they can. The company likes to take your money, but in the event of a problem they use every excuse to delay hoping you will go away.”

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Posted 3 years ago

“disgusting delivery attitude and service”

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Posted 3 years ago

“This is such a misleading company . Thieves. Send faulty items , extremely rude staff. So unhelpful, if you want to give money for nothing then use them because all their products are faulty.”

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Posted 3 years ago

“Never use this company Didn’t deliver then charged me courier charge and 25% costs to return item. Worst customer service ever For your own health avoid at all costs”

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Posted 3 years ago

“Absolutely appalling customer service. Delivers a item broken, only weeks later do they plan a collection, and then tell me they expect me to lug an XXL item across Bristol to get a refund. I am single woman and do not drive, which they have been told. Do not order from this brand.”

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Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,032 reviews