Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 8,071 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 23rd July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived within 24 hours, but was faulty and doesnt work... have contacted people but no response yet”

Helpful Report

Posted 5 years ago

Sorry to hear about this. We've contacted you via email, so make sure to keep your eyes out for that (make sure to check your spam/junk folders as our responses may end up there).

Posted 5 years ago

“Have been waiting almost a week for a reply from a query and I phoned and left a message still no contact :/”

Helpful Report

Posted 5 years ago

Apologies about this. Keep an eye out for an email from our service team (make sure to check spam/junk as some of our emails may end up there) so we can get to the bottom of this issue.

Posted 5 years ago

“I received an item that was the wrong size. I left 2 messages which were not answered or an email that was not responded to. This is not acceptable I will not be purchasing from your site again as a result”

Helpful Report

Posted 5 years ago

Sorry to hear about this, Leona. Our service team has contacted you via email to help resolve this issue, so make sure to check your spam/junk folders in case the email has ended up there.

Posted 5 years ago

“Appalling customer service. Claims to have easy returns, yet won’t exchange and brand new unopened item that was accidentally purchased. Only care about the customers money, not their customers loyalty. Will not be shopping again.”

Helpful Report

Posted 5 years ago

Very sorry to hear about this! We've contacted you about these issues so make sure to check your emails including spam/junk in case they may have ended up there!

Posted 5 years ago

“I got the wrong toy sent then no reply when I emailed asking why or to get the correct one sent”

Helpful Report

Posted 5 years ago

So sorry to hear about these issues. Customer service has contacted you via email to help resolve this issue (make sure to check your spam/junk folder as our emails may end up there).

Posted 5 years ago

“They don’t answer emails or the phone and items still not turned up!”

Helpful Report

Posted 6 years ago

Very sorry to hear about this. We've contacted you via email to resolve this problem (make sure to look in your spam/junk folders)

Posted 5 years ago

“Terrible communication and service, ignored my emails to save themselves $10, i shop at cinder now cheers”

Helpful Report

Posted 6 years ago

So sorry to hear about this issue Abby. We've emailed you about this issue so keep your eye out for an email from our customer service team (make sure to check spam/junk as the email may be there).

Posted 5 years ago

“I was sold a broken product, and got no response to my emails.”

Helpful Report

Posted 6 years ago

Sorry to hear that Jessie. Hold tight as our customer service team has emailed you in regards to this (check your spam/junk folder incase the mail has ended up there) so we can resolve the issue.

Posted 5 years ago

“Two items delivered are not the same as what was ordered. No email order confirmation detailing the items ordered, and no packing slips listing the items delivered. Example is we ordered a strap on with strap, but received strapless which is useless.”

Helpful Report

Posted 6 years ago

Thanks for your review! For discretionary purposes, we don't include invoices in our emails or parcels - but we can provide one upon request. So sorry to hear that you received an incorrect item in your parcel! Keep an eye out for an email from our team to look into this further :)

Posted 6 years ago

“Not particularly happy this time as I'm still waiting for my parcel to arrive it's now 5 days late not due to adult toy mega store but NZ Post seem to have lost my package”

Helpful Report

Posted 6 years ago

Hi there, so sorry to hear that your parcel may have been lost in the system. Keep an eye out for an email from our customer service team to get to the bottom of this for you.

Posted 6 years ago

“Product did not work. Tried to contact 0800 number and email to get a replacement but no luck for a week and cant return it! Would not recommend this company!”

Helpful Report

Posted 6 years ago

Hi there, so sorry to hear there was an issue with one of the products you purchased from us. This is definitely no the norm! Keep an eye out for an email from our team to sort out a replacement for you.

Posted 6 years ago

“The item is now 5 days late and im still waiting for it.”

Helpful Report

Posted 6 years ago

Hi there! I'm really sorry to hear there has been an issue with receiving your product. We will be in touch via email ASAP to sort this out for you.

Posted 6 years ago

“I still haven't received my package!!!!”

Helpful Report

Posted 6 years ago

Hi Frances. I am so sorry to hear you haven't received your package! Keep an eye out for an email from our team to sort this out for you :)

Posted 6 years ago

“Issues with delivery. Seems to be a problem with the delivery company but no help from ATMS. Not helpful at all.”

Helpful Report

Posted 6 years ago

Hi there! Sorry to hear you had trouble receiving your items - keep an eye out for an email from our CSR team to help you out with this!

Posted 6 years ago

“i have tried to contact the store various ways as the order i received does not fit. no answer very disappointing.”

Helpful Report

Posted 6 years ago

Hi there! So sorry that you haven't been able to get in contact - we're closed on the weekends, but keep an eye out for an email from our customer service.

Posted 6 years ago

“The product didn’t work”

Helpful Report

Posted 6 years ago

Hi, Millie! So sorry to hear there was an issue with one of the products you received from us! Keep an eye out for an email from our customer service team to help you out with this.

Posted 6 years ago

“Still waiting for my purchase”

Helpful Report

Posted 6 years ago

Hi there! Hold tight for an email from our CSR team so we can sort this out for you!

Posted 6 years ago

“Slow class products and poor service”

Helpful Report

Posted 6 years ago

Hi, there! Keep an eye out for an email from our customer service team to fix this issue for you!

Posted 6 years ago

“i did not recieve my product yet you guys told me that you delivered product i 2 3 week days but its been a week nd i didn't recieve product”

Helpful Report

Posted 6 years ago

Sorry to hear! Keep an eye out for an email from us (check your junk/spam folder) so we can get to the bottom of this.

Posted 6 years ago

“Have yet to recieve my order although my flatmate who ordered the same thing on the same day got hers days ago. :(”

Helpful Report

Posted 6 years ago

Sorry to hear! Please keep an eye out for an email from us (check your junk/spam folder) so we can resolve this!

Posted 6 years ago

Adulttoymegastore is rated 4.7 based on 8,071 reviews