Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 8,068 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 4th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When it says live chat then makemitmlive chat not we will get back to you in 48mhours”

Helpful Report

Posted 5 years ago

Hi there. Thank you for the feedback. It will be passed on to the appropriate team to be looked into further. Thank you for the feedback, we appreciate it.

Posted 5 years ago

“We purchased 3 items. One didn’t work at all, it wouldn’t charge, whilst a second item was poorly designed & a complete disappointment. Fast delivery, but that’s about it.”

Helpful Report

Posted 5 years ago

Hi there. We're sorry to hear of these issues regarding your purchase. It sounds like the item purchased was faulty. Please get in touch with us so we can look into this issue for you as we'd love to rectify this problem. Thanks.

Posted 5 years ago

“Still haven't received my parcel and it's been about a week and a bit”

Helpful Report

Posted 5 years ago

Hi there. We are sorry to hear of this delivery issue! We will look into this for you and get back to you in regards to where you package has ended up. Please hold tight and watch out for correspondence from our service team (please make sure to check your spam/junk mail as our messages sometimes end up there). Thank you for your patience while we look into this matter.

Posted 5 years ago

“I was so excited to get this for my partner and I to try. We are a both grils fyi... it did state it would be a good toy for us but Sadly it will be another toy that drops to the bottom of the toy box to never be used again. The vibration tho strong feels very weak once pressed against the body. the idea of procision is there but for us they missed the mark on this one.”

Helpful Report

Posted 5 years ago

We're sorry to hear of this! We would love to help you find the best possible toy so if you do choose to stop by again, please don't hesitate to get in touch with our service team as they'd love to assist you in finding the perfect pleasure product! Regardless, we appreciate the review and do hope to see you again soon though to help you level up play time.

Posted 5 years ago

“Terrible. One product dosent work the orhe faulty. Yet to contact company about issue.”

Helpful Report

Posted 5 years ago

We're sorry to hear of this issue! We have sent you correspondence regarding this so please hold tight while we investigate into this matter. Thanks for your patience.

Posted 5 years ago

“Bought the satisfyer pro 2 after reading all the good reviews and unfortunately I'm very disappointed. It is extremely loud at anything above level 1, don't know if it's defective or just the way it is.”

Helpful Report

Posted 5 years ago

Hi there Bianca, we're sorry to hear of this issue! We will get in touch with you regarding this so please hold tight so we can investigate further. Thank you for your patience.

Posted 5 years ago

“Placed my order for the Satisfyer Pro 2 on 28 April and still have yet to be able to use it. It arrived missing the charger and the box looked like it had been opened and resealed, which I am told by customer service "can't" happen but it definitely looked opened and the sticker looked like it had been peeled and replaced. I was then sent a return courier bag which I sent back probably 1 month ago now and have not heard anything back from them. Just want a refund at this point but have no idea if my replacement is on the way as haven't heard anything. Have just checked the website and they don't seem to be on there anymore so wondering if they ran out of stock and aren't sending me one? Would love to be sent an email to let me know what is happening and/or to be refunded. I also cannot seem to find my original review that I left when this first happened?”

Helpful Report

Posted 5 years ago

Sorry to hear of this, Olivia. Due to the nature of products we distribute, we do not open the packaging as to maintain privacy, hygiene, anonymity and product safety. We are sorry to hear of this and your fears regardless, and apologise for this fear. As there have been significant COVID-19 postage related delays, the parcel bag has only recently reached our warehouse and we are working through resolving this issue. We will get in touch with you regarding the updates and once again apologise for the inconvenience this has caused. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“I still have yet to receive my order”

Helpful Report

Posted 5 years ago

We're sorry to hear of this issue regarding the delivery of your order, Devin! As there has been recent constraints on delivery times of packages due to COVID-19, a transit delay may have occurred resulting in this issue. Although this is out of our control, we apologise for this regardless. Look out for an email from us and we'll get to the bottom of this ASAP for you. Thank you for your patience, Devin.

Posted 5 years ago

“I ordered things on the 4th & they still haven’t been dispatched yet”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue Ashley. We have sent you correspondence regarding dispatch so please keep your eyes peeled and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“Waste of money only works once”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue. With regards to the product in question, we have stated the run time of the item as it acts as a sort of 'tester' for another item. We apologise for this however, and will look into how we can make this more clear to avoid any potential future issues. If you have any questions regarding products as well, we would love to help you find the perfect item so don't hesitate to get in touch with our lovely service team and they would love to assist you with any queries. Thank you for the feedback.

Posted 5 years ago

“This never arrived even though the tracking number said it did. Probably the courier's fault not this company but I can't review something i never recieved”

Helpful Report

Posted 5 years ago

We're sorry to hear of this problem. We have sent you an email in regards to this delivery issue so please keep an eye out for a message from us (make sure to check spam/junk too as our messages may end up there). Thank you.

Posted 5 years ago

“My product hasn’t arrived after 11 days..”

Helpful Report

Posted 5 years ago

Hi there. Sorry to hear of this issue with your order. We have sent you an email regarding this issue, so please keep your eyes peeled for correspondence from our service team and we'll get to the bottom of this ASAP. Please also keep an eye out in your spam/junk messages too as our messages may end up in those folders of your mail section. Thank you for your patience and hold tight!

Posted 5 years ago

“I placed an order on April 15th, and still no sign of it. I am appalled by the situation and definitely would NOT recommend ordering from this company!”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this delay! Unfortunately due to the COVID-19 situation currently occurring there have been logistical delays and transit delays of goods which are unfortunately out of our control. However, we still apologise for this issue. Our service team has sent you an email regarding this so please keep your eyes out for an email from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“BUYER BEWARE! Items are shipped from New Zealand, mine took nearly a month to arrive! Customer services only reply after a few days. They email you asking if you like the freebie they sent you? What freebie?? Save yourself the time and buy from a UK seller.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue, Jo! As we are located in a different time zone there may be a slight delay on replies from our service team. Additionally, due to the COVID-19 pandemic there have been external logistical delays which are unfortunately out of our control. However, we apologise about this regardless. We have sent you correspondence in relation to these issues, so please keep an eye out in your messages for an email from our service team and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“Everything. Not sure it’s a legit company and part of my purchase arrived with something that looked like a hair and it was sticky and creamy on the bottom like it had been used. 🤢 The company only gave me a flat apology and offered to send me a new one of the same item or refund it and didn’t seem very helpful or sorry. I haven’t gotten a response back yet about my request for a refund. They also never responded when I asked for a couple of price matches before I even bought anything. I did this because Some items I had in their cart I found for a lot less elsewhere (I’m talking like 50$ More for a piece of silicone). I’m looking and seeing I’m not the only one who is not getting replied back to. I’m not sure if this is a company to trust for good like this. Think twice! 🤮 Poor product dispute handling if you get something wrong in your order.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of these issues! We apologise for these problems with the order and the delayed response. As our head office is located in New Zealand, there are delays due to the time zone differences. However, we will get back to you ASAP regarding your message and will look into the outlined problems which occurred. Once again, we would like to extend our sincerest apologies about these issues. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“I bought this based on an ATMS blog post touting it as the premium stroker, so I paid the premium price that came with it. I’ve used it once, And will not use again, uncomfortable, way to tight for an average size bloke. Waste of $$ and disappointed it came recommended by ATMS.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue with the stroker. We have sent correspondence regarding this and will look into the article in question. Thank you for your patience Reuben.

Posted 5 years ago

“The worst company I've dealt with. i had no idea that the items would be shipped from New Zealand when I bought them. Tracking didn't work and after constant emails they still couldn't get the tracking number right. Also, because they're in New Zealand you don't get a reply for 24 hours. Best advice is to buy in the UK and leave these guys well alone. I wish I had. :(”

Helpful Report

Posted 5 years ago

Hi Greg, we're so sorry to hear of this issue! We apologise for this and have sent you an email regarding these issues, so please hold tight and we'll get to the bottom of this ASAP. Thanks for your patience and keep your eyes peeled. Cheers.

Posted 5 years ago

“Great site with easy to access pages and good range of items. The item I purchased arrived safely and very promptly. Well done. I will be back”

Helpful Report

Posted 5 years ago

Idk why there's a 1* for this awesome feedback, but we appreciate the kind words regardless! Thanks for shopping with us and we hope to see you again soon!

Posted 5 years ago

“when I ordered my product from the web-side it said 1-3 day for delivery even during lock-down then it changed to 3-5 business days today its exactly a week since Ive ordered and received the confirmation email that the store did receive my order but im still waiting on my product .”

Helpful Report

Posted 5 years ago

Hi there. Sorry to hear of this issue. We have sent a message regarding this delay issue so please keep an eye out in your messages for correspondence from our service team (please keep your eyes on your spam mail too!) and we'll get to the bottom of this ASAP. Thank you.

Posted 5 years ago

“Order is over thirty days old and all they can say is "it's on it's way" Was supposed to arrive in four days per the order. Horrible customer service. Ridiculous”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue. We have sent an email to you regarding this issue so please keep an eye out in your spam/junk and regular mailboxes for correspondence from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

Adulttoymegastore is rated 4.7 based on 8,068 reviews