Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Adulttoymegastore Reviews

4.7 Rating 7,382 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,382 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

Write Your review

Tell us how Adulttoymegastore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. One product dosent work the orhe faulty. Yet to contact company about issue.”

Posted 3 years ago

We're sorry to hear of this issue! We have sent you correspondence regarding this so please hold tight while we investigate into this matter. Thanks for your patience.

Posted 3 years ago

“Bought the satisfyer pro 2 after reading all the good reviews and unfortunately I'm very disappointed. It is extremely loud at anything above level 1, don't know if it's defective or just the way it is.”

Posted 3 years ago

Hi there Bianca, we're sorry to hear of this issue! We will get in touch with you regarding this so please hold tight so we can investigate further. Thank you for your patience.

Posted 3 years ago

“Placed my order for the Satisfyer Pro 2 on 28 April and still have yet to be able to use it. It arrived missing the charger and the box looked like it had been opened and resealed, which I am told by customer service "can't" happen but it definitely looked opened and the sticker looked like it had been peeled and replaced. I was then sent a return courier bag which I sent back probably 1 month ago now and have not heard anything back from them. Just want a refund at this point but have no idea if my replacement is on the way as haven't heard anything. Have just checked the website and they don't seem to be on there anymore so wondering if they ran out of stock and aren't sending me one? Would love to be sent an email to let me know what is happening and/or to be refunded. I also cannot seem to find my original review that I left when this first happened?”

Posted 3 years ago

Sorry to hear of this, Olivia. Due to the nature of products we distribute, we do not open the packaging as to maintain privacy, hygiene, anonymity and product safety. We are sorry to hear of this and your fears regardless, and apologise for this fear. As there have been significant COVID-19 postage related delays, the parcel bag has only recently reached our warehouse and we are working through resolving this issue. We will get in touch with you regarding the updates and once again apologise for the inconvenience this has caused. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“I still have yet to receive my order”

Posted 3 years ago

We're sorry to hear of this issue regarding the delivery of your order, Devin! As there has been recent constraints on delivery times of packages due to COVID-19, a transit delay may have occurred resulting in this issue. Although this is out of our control, we apologise for this regardless. Look out for an email from us and we'll get to the bottom of this ASAP for you. Thank you for your patience, Devin.

Posted 3 years ago

“I ordered things on the 4th & they still haven’t been dispatched yet”

Posted 3 years ago

Sorry to hear of this issue Ashley. We have sent you correspondence regarding dispatch so please keep your eyes peeled and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“Waste of money only works once”

Posted 3 years ago

Sorry to hear of this issue. With regards to the product in question, we have stated the run time of the item as it acts as a sort of 'tester' for another item. We apologise for this however, and will look into how we can make this more clear to avoid any potential future issues. If you have any questions regarding products as well, we would love to help you find the perfect item so don't hesitate to get in touch with our lovely service team and they would love to assist you with any queries. Thank you for the feedback.

Posted 3 years ago

“This never arrived even though the tracking number said it did. Probably the courier's fault not this company but I can't review something i never recieved”

Posted 3 years ago

We're sorry to hear of this problem. We have sent you an email in regards to this delivery issue so please keep an eye out for a message from us (make sure to check spam/junk too as our messages may end up there). Thank you.

Posted 3 years ago

“My product hasn’t arrived after 11 days..”

Posted 3 years ago

Hi there. Sorry to hear of this issue with your order. We have sent you an email regarding this issue, so please keep your eyes peeled for correspondence from our service team and we'll get to the bottom of this ASAP. Please also keep an eye out in your spam/junk messages too as our messages may end up in those folders of your mail section. Thank you for your patience and hold tight!

Posted 3 years ago

“I placed an order on April 15th, and still no sign of it. I am appalled by the situation and definitely would NOT recommend ordering from this company!”

Posted 3 years ago

Hi there, sorry to hear of this delay! Unfortunately due to the COVID-19 situation currently occurring there have been logistical delays and transit delays of goods which are unfortunately out of our control. However, we still apologise for this issue. Our service team has sent you an email regarding this so please keep your eyes out for an email from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“BUYER BEWARE! Items are shipped from New Zealand, mine took nearly a month to arrive! Customer services only reply after a few days. They email you asking if you like the freebie they sent you? What freebie?? Save yourself the time and buy from a UK seller.”

Posted 3 years ago

Sorry to hear of this issue, Jo! As we are located in a different time zone there may be a slight delay on replies from our service team. Additionally, due to the COVID-19 pandemic there have been external logistical delays which are unfortunately out of our control. However, we apologise about this regardless. We have sent you correspondence in relation to these issues, so please keep an eye out in your messages for an email from our service team and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“Everything. Not sure it’s a legit company and part of my purchase arrived with something that looked like a hair and it was sticky and creamy on the bottom like it had been used. 🤢 The company only gave me a flat apology and offered to send me a new one of the same item or refund it and didn’t seem very helpful or sorry. I haven’t gotten a response back yet about my request for a refund. They also never responded when I asked for a couple of price matches before I even bought anything. I did this because Some items I had in their cart I found for a lot less elsewhere (I’m talking like 50$ More for a piece of silicone). I’m looking and seeing I’m not the only one who is not getting replied back to. I’m not sure if this is a company to trust for good like this. Think twice! 🤮 Poor product dispute handling if you get something wrong in your order.”

Posted 3 years ago

Hi there, sorry to hear of these issues! We apologise for these problems with the order and the delayed response. As our head office is located in New Zealand, there are delays due to the time zone differences. However, we will get back to you ASAP regarding your message and will look into the outlined problems which occurred. Once again, we would like to extend our sincerest apologies about these issues. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“I bought this based on an ATMS blog post touting it as the premium stroker, so I paid the premium price that came with it. I’ve used it once, And will not use again, uncomfortable, way to tight for an average size bloke. Waste of $$ and disappointed it came recommended by ATMS.”

Posted 3 years ago

Sorry to hear of this issue with the stroker. We have sent correspondence regarding this and will look into the article in question. Thank you for your patience Reuben.

Posted 3 years ago

“The worst company I've dealt with. i had no idea that the items would be shipped from New Zealand when I bought them. Tracking didn't work and after constant emails they still couldn't get the tracking number right. Also, because they're in New Zealand you don't get a reply for 24 hours. Best advice is to buy in the UK and leave these guys well alone. I wish I had. :(”

Posted 3 years ago

Hi Greg, we're so sorry to hear of this issue! We apologise for this and have sent you an email regarding these issues, so please hold tight and we'll get to the bottom of this ASAP. Thanks for your patience and keep your eyes peeled. Cheers.

Posted 3 years ago

“Great site with easy to access pages and good range of items. The item I purchased arrived safely and very promptly. Well done. I will be back”

Posted 3 years ago

Idk why there's a 1* for this awesome feedback, but we appreciate the kind words regardless! Thanks for shopping with us and we hope to see you again soon!

Posted 3 years ago

“when I ordered my product from the web-side it said 1-3 day for delivery even during lock-down then it changed to 3-5 business days today its exactly a week since Ive ordered and received the confirmation email that the store did receive my order but im still waiting on my product .”

Posted 3 years ago

Hi there. Sorry to hear of this issue. We have sent a message regarding this delay issue so please keep an eye out in your messages for correspondence from our service team (please keep your eyes on your spam mail too!) and we'll get to the bottom of this ASAP. Thank you.

Posted 3 years ago

“Order is over thirty days old and all they can say is "it's on it's way" Was supposed to arrive in four days per the order. Horrible customer service. Ridiculous”

Posted 3 years ago

Sorry to hear of this issue. We have sent an email to you regarding this issue so please keep an eye out in your spam/junk and regular mailboxes for correspondence from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“It's been 30 days and I still haven't received my order. Costumer service sucks. Just said "it's on its way" Will never ever order from this company again.”

Posted 3 years ago

Hi there. Sorry to hear of this issue. With the current COVID-19 situation, there have been external logistical delays which are unfortunately out of our scope of control. We apologise for this issue regardless though. We have sent you an email regarding your order so please keep your eyes peeled for contact from our service team and we will get to the bottom of this ASAP (please check your spam/junk messages as well as some of our correspondence may end up there). Thank you for your patience.

Posted 3 years ago

“I placed an order with ATMS on 4/26,it was packaged on 4/29 and had been sitting in the same place in New Zealand since 5/1...I messaged the company asking why it hadn't moved and was given a very vague answer blaming covid-19 for the delays. The reason I have stuck an issue with this is that it states on their website that you'll receive your order within "8-10 business days - and that's counting the covid - 19 delay!"... I'm on day 16, business day 11 and I haven't received my order, my latest email has went unanswered and the last email from "Sophie" was rude. Not to mention my order is still sitting in New Zealand. I will not be purchssing anything else through this company.”

Posted 3 years ago

Sorry to hear of this delay, David. With the COVID-19 issue occurring currently, external factors have caused some transit delays which have affected a variety of exports/imports. Although we don't have control over this, we apologise regardless. We have sent you correspondence regarding this, so please keep your eyes peeled for an email from us and we'll get to the crux of the issue ASAP. Thank you for your patience.

Posted 3 years ago

“Unable to review item as have still not received after more than two weeks.”

Posted 4 years ago

Hi there. We are sorry to hear of this. We have sent you correspondence regarding this problem, so please keep your eyes peeled for an email from our service team (please keep an eye out in your spam/junk sections too). Thank you.

Posted 4 years ago

“The tracking on my items has been “preparing shipment” for 12 days and when I try to email them about the problem it says the email isn’t found.”

Posted 4 years ago

Hi there, sorry to hear of this. We have emailed you regarding this problem, so please hold tight and we'll get to the bottom of this ASAP. Please make sure the spam and junk sections of your mail are checked as well, as due to the nature of items we provide our correspondence may end up there. Thank you.

Posted 4 years ago

«
1
2
...
4
5
6
7
8
»

Adulttoymegastore is rated 4.7 based on 7,382 reviews