Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,173 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 23rd July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on April 15th, and still no sign of it. I am appalled by the situation and definitely would NOT recommend ordering from this company!”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this delay! Unfortunately due to the COVID-19 situation currently occurring there have been logistical delays and transit delays of goods which are unfortunately out of our control. However, we still apologise for this issue. Our service team has sent you an email regarding this so please keep your eyes out for an email from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“BUYER BEWARE! Items are shipped from New Zealand, mine took nearly a month to arrive! Customer services only reply after a few days. They email you asking if you like the freebie they sent you? What freebie?? Save yourself the time and buy from a UK seller.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue, Jo! As we are located in a different time zone there may be a slight delay on replies from our service team. Additionally, due to the COVID-19 pandemic there have been external logistical delays which are unfortunately out of our control. However, we apologise about this regardless. We have sent you correspondence in relation to these issues, so please keep an eye out in your messages for an email from our service team and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“Everything. Not sure it’s a legit company and part of my purchase arrived with something that looked like a hair and it was sticky and creamy on the bottom like it had been used. 🤢 The company only gave me a flat apology and offered to send me a new one of the same item or refund it and didn’t seem very helpful or sorry. I haven’t gotten a response back yet about my request for a refund. They also never responded when I asked for a couple of price matches before I even bought anything. I did this because Some items I had in their cart I found for a lot less elsewhere (I’m talking like 50$ More for a piece of silicone). I’m looking and seeing I’m not the only one who is not getting replied back to. I’m not sure if this is a company to trust for good like this. Think twice! 🤮 Poor product dispute handling if you get something wrong in your order.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of these issues! We apologise for these problems with the order and the delayed response. As our head office is located in New Zealand, there are delays due to the time zone differences. However, we will get back to you ASAP regarding your message and will look into the outlined problems which occurred. Once again, we would like to extend our sincerest apologies about these issues. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“I bought this based on an ATMS blog post touting it as the premium stroker, so I paid the premium price that came with it. I’ve used it once, And will not use again, uncomfortable, way to tight for an average size bloke. Waste of $$ and disappointed it came recommended by ATMS.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue with the stroker. We have sent correspondence regarding this and will look into the article in question. Thank you for your patience Reuben.

Posted 5 years ago

“The worst company I've dealt with. i had no idea that the items would be shipped from New Zealand when I bought them. Tracking didn't work and after constant emails they still couldn't get the tracking number right. Also, because they're in New Zealand you don't get a reply for 24 hours. Best advice is to buy in the UK and leave these guys well alone. I wish I had. :(”

Helpful Report

Posted 5 years ago

Hi Greg, we're so sorry to hear of this issue! We apologise for this and have sent you an email regarding these issues, so please hold tight and we'll get to the bottom of this ASAP. Thanks for your patience and keep your eyes peeled. Cheers.

Posted 5 years ago

“Great site with easy to access pages and good range of items. The item I purchased arrived safely and very promptly. Well done. I will be back”

Helpful Report

Posted 5 years ago

Idk why there's a 1* for this awesome feedback, but we appreciate the kind words regardless! Thanks for shopping with us and we hope to see you again soon!

Posted 5 years ago

“when I ordered my product from the web-side it said 1-3 day for delivery even during lock-down then it changed to 3-5 business days today its exactly a week since Ive ordered and received the confirmation email that the store did receive my order but im still waiting on my product .”

Helpful Report

Posted 5 years ago

Hi there. Sorry to hear of this issue. We have sent a message regarding this delay issue so please keep an eye out in your messages for correspondence from our service team (please keep your eyes on your spam mail too!) and we'll get to the bottom of this ASAP. Thank you.

Posted 5 years ago

“Order is over thirty days old and all they can say is "it's on it's way" Was supposed to arrive in four days per the order. Horrible customer service. Ridiculous”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue. We have sent an email to you regarding this issue so please keep an eye out in your spam/junk and regular mailboxes for correspondence from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“It's been 30 days and I still haven't received my order. Costumer service sucks. Just said "it's on its way" Will never ever order from this company again.”

Helpful Report

Posted 5 years ago

Hi there. Sorry to hear of this issue. With the current COVID-19 situation, there have been external logistical delays which are unfortunately out of our scope of control. We apologise for this issue regardless though. We have sent you an email regarding your order so please keep your eyes peeled for contact from our service team and we will get to the bottom of this ASAP (please check your spam/junk messages as well as some of our correspondence may end up there). Thank you for your patience.

Posted 5 years ago

“I placed an order with ATMS on 4/26,it was packaged on 4/29 and had been sitting in the same place in New Zealand since 5/1...I messaged the company asking why it hadn't moved and was given a very vague answer blaming covid-19 for the delays. The reason I have stuck an issue with this is that it states on their website that you'll receive your order within "8-10 business days - and that's counting the covid - 19 delay!"... I'm on day 16, business day 11 and I haven't received my order, my latest email has went unanswered and the last email from "Sophie" was rude. Not to mention my order is still sitting in New Zealand. I will not be purchssing anything else through this company.”

Helpful Report

Posted 5 years ago

Sorry to hear of this delay, David. With the COVID-19 issue occurring currently, external factors have caused some transit delays which have affected a variety of exports/imports. Although we don't have control over this, we apologise regardless. We have sent you correspondence regarding this, so please keep your eyes peeled for an email from us and we'll get to the crux of the issue ASAP. Thank you for your patience.

Posted 5 years ago

“Unable to review item as have still not received after more than two weeks.”

Helpful Report

Posted 5 years ago

Hi there. We are sorry to hear of this. We have sent you correspondence regarding this problem, so please keep your eyes peeled for an email from our service team (please keep an eye out in your spam/junk sections too). Thank you.

Posted 5 years ago

“The tracking on my items has been “preparing shipment” for 12 days and when I try to email them about the problem it says the email isn’t found.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this. We have emailed you regarding this problem, so please hold tight and we'll get to the bottom of this ASAP. Please make sure the spam and junk sections of your mail are checked as well, as due to the nature of items we provide our correspondence may end up there. Thank you.

Posted 5 years ago

“I NEVER GOT MY ORDER!”

Helpful Report

Posted 5 years ago

Sorry to hear of this, Ernesto. We have emailed you regarding this, so please keep an eye out in your emails (spam/junk sections too) for an email from our service team and we'll get to the bottom of this ASAP. Thanks.

Posted 5 years ago

“I am still waiting for my purchase order no 547786 tony 0212656823”

Helpful Report

Posted 5 years ago

Sorry to hear of this delay. We have sent correspondence regarding this issue, so please keep you eyes peeled for correspondence from our service team and we'll get to the bottom of this ASAP (please check spam/junk folders too as our emails may end up there). Thank you for your patience.

Posted 5 years ago

“My items came damaged not happy with the delivery at all. I spent over 300 on my orders and it's a disappointment!”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! We have emailed you regarding this so please keep an eye out for correspondence from us (please check spam/junk as well!) and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“Customer service using copy/paste answers with the same message over and over regardless of my queries. I’ve never got my order nor my money refunded. When I phoned to the number in their website another totally different company picked up. They are thieves, please avoid at all costs”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue! Due to the timezone difference there is a slight delay on replies and due to our distribution centre being located in NZ, your order may have been held up in transit with the current hectic situation going on. We apologise about these issues and have emailed regarding the issue, so please keep an eye out for correspondence from our service team (please check spam/junk too as our messages may end up there) and we'll get to the bottom of this ASAP. Thanks for your patience Jay.

Posted 5 years ago

“Was so disappointed with this after all the reviews!! Its noisy as sounds like a bloody train”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue with the product, it's a shame it didn't work out how you expected it to! If you have any queries of the particular item or would like any advice on other products, please please please don't hesitate to contact us as we'd love to help you find something that is amazing! Thank you for the feedback otherwise and we hope to see you again soon.

Posted 5 years ago

“Sounds are only chrome plated steel. The chrome plating has already started to crack by the time it was delivered. Don't bother with these, make sure you buy sounds that are solid stainless steel.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue! We have contacted you regarding this issue and will update the description to better describe the material. Please keep an eye out in your main emails and spam/junk section for correspondence from us. Cheers.

Posted 5 years ago

“No idea, it hasn't shown up!”

Helpful Report

Posted 5 years ago

Hi Barry, sorry to hear of this problem. We have sent correspondence to you regarding this issue, so please keep an eye out in your mail (spam and junk as well) for contact from us and we'll try sort this out ASAP. Thanks for your patience.

Posted 5 years ago

“Purchased a toy for a friend whose not quite sure what she wanted. Was told you have a no refund or exchange policy even if the toy wasn't opened?. What is that all about?”

Helpful Report

Posted 5 years ago

Hi there Charmaine, sorry to hear about this issue. Due to the nature of the items we sell, we enforce a strict "No Returns" policy. We apologise for any inconvenience caused by this and any disgruntlement, and we have contacted you regarding this problem. Please check your spam/junk mail as well for our correspondence. Thanks for your cooperation and patience, cheers.

Posted 5 years ago

Adulttoymegastore is rated 4.7 based on 8,173 reviews