Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,443 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 18th April 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Claims to have easy returns, yet won’t exchange and brand new unopened item that was accidentally purchased. Only care about the customers money, not their customers loyalty. Will not be shopping again.”

Helpful Report

Posted 7 years ago

Very sorry to hear about this! We've contacted you about these issues so make sure to check your emails including spam/junk in case they may have ended up there!

Posted 7 years ago

“I got the wrong toy sent then no reply when I emailed asking why or to get the correct one sent”

Helpful Report

Posted 7 years ago

So sorry to hear about these issues. Customer service has contacted you via email to help resolve this issue (make sure to check your spam/junk folder as our emails may end up there).

Posted 7 years ago

“They don’t answer emails or the phone and items still not turned up!”

Helpful Report

Posted 7 years ago

Very sorry to hear about this. We've contacted you via email to resolve this problem (make sure to look in your spam/junk folders)

Posted 7 years ago

“Terrible communication and service, ignored my emails to save themselves $10, i shop at cinder now cheers”

Helpful Report

Posted 7 years ago

So sorry to hear about this issue Abby. We've emailed you about this issue so keep your eye out for an email from our customer service team (make sure to check spam/junk as the email may be there).

Posted 7 years ago

“I was sold a broken product, and got no response to my emails.”

Helpful Report

Posted 7 years ago

Sorry to hear that Jessie. Hold tight as our customer service team has emailed you in regards to this (check your spam/junk folder incase the mail has ended up there) so we can resolve the issue.

Posted 7 years ago

“Two items delivered are not the same as what was ordered. No email order confirmation detailing the items ordered, and no packing slips listing the items delivered. Example is we ordered a strap on with strap, but received strapless which is useless.”

Helpful Report

Posted 7 years ago

Thanks for your review! For discretionary purposes, we don't include invoices in our emails or parcels - but we can provide one upon request. So sorry to hear that you received an incorrect item in your parcel! Keep an eye out for an email from our team to look into this further :)

Posted 7 years ago

“Not particularly happy this time as I'm still waiting for my parcel to arrive it's now 5 days late not due to adult toy mega store but NZ Post seem to have lost my package”

Helpful Report

Posted 7 years ago

Hi there, so sorry to hear that your parcel may have been lost in the system. Keep an eye out for an email from our customer service team to get to the bottom of this for you.

Posted 7 years ago

“Product did not work. Tried to contact 0800 number and email to get a replacement but no luck for a week and cant return it! Would not recommend this company!”

Helpful Report

Posted 7 years ago

Hi there, so sorry to hear there was an issue with one of the products you purchased from us. This is definitely no the norm! Keep an eye out for an email from our team to sort out a replacement for you.

Posted 7 years ago

“The item is now 5 days late and im still waiting for it.”

Helpful Report

Posted 7 years ago

Hi there! I'm really sorry to hear there has been an issue with receiving your product. We will be in touch via email ASAP to sort this out for you.

Posted 7 years ago

“I still haven't received my package!!!!”

Helpful Report

Posted 7 years ago

Hi Frances. I am so sorry to hear you haven't received your package! Keep an eye out for an email from our team to sort this out for you :)

Posted 7 years ago

“Issues with delivery. Seems to be a problem with the delivery company but no help from ATMS. Not helpful at all.”

Helpful Report

Posted 7 years ago

Hi there! Sorry to hear you had trouble receiving your items - keep an eye out for an email from our CSR team to help you out with this!

Posted 7 years ago

“i have tried to contact the store various ways as the order i received does not fit. no answer very disappointing.”

Helpful Report

Posted 7 years ago

Hi there! So sorry that you haven't been able to get in contact - we're closed on the weekends, but keep an eye out for an email from our customer service.

Posted 7 years ago

“The product didn’t work”

Helpful Report

Posted 7 years ago

Hi, Millie! So sorry to hear there was an issue with one of the products you received from us! Keep an eye out for an email from our customer service team to help you out with this.

Posted 7 years ago

“Still waiting for my purchase”

Helpful Report

Posted 7 years ago

Hi there! Hold tight for an email from our CSR team so we can sort this out for you!

Posted 7 years ago

“Slow class products and poor service”

Helpful Report

Posted 7 years ago

Hi, there! Keep an eye out for an email from our customer service team to fix this issue for you!

Posted 7 years ago

“i did not recieve my product yet you guys told me that you delivered product i 2 3 week days but its been a week nd i didn't recieve product”

Helpful Report

Posted 7 years ago

Sorry to hear! Keep an eye out for an email from us (check your junk/spam folder) so we can get to the bottom of this.

Posted 7 years ago

“Have yet to recieve my order although my flatmate who ordered the same thing on the same day got hers days ago. :(”

Helpful Report

Posted 7 years ago

Sorry to hear! Please keep an eye out for an email from us (check your junk/spam folder) so we can resolve this!

Posted 7 years ago

“I have emailed you twice in regards to my faulty order and had no reply I am really disappointed wil not buy from this site again.”

Helpful Report

Posted 7 years ago

Be sure to check your spam/junk folder! Sometimes our replies end up in these folders!

Posted 7 years ago

“Excellent easy site to order from and super prompt delivery service.”

Helpful Report

Posted 7 years ago

Well give us more stars than Phil! Glad you enjoyed!

Posted 7 years ago

“I recieved my product in the wrong colour. I asked for a white coloured one but got given dark brown one instead. I’m disappointed with it and I’m not going to use it.”

Helpful Report

Posted 7 years ago

Sorry to hear about this! Look out for an email from us so we can resolve the issue!

Posted 7 years ago

Adulttoymegastore is rated 4.7 based on 8,443 reviews