Sorry to hear of this issue. We have lodged an enquiry with the postage service in regards to the whereabouts of your order as it has left our warehouse after packing. We understand your frustration and apologise for this delay so please hold tight and we'll get to the bottom of this as quickly as we can. Please keep your eyes peeled for correspondence from our service team (and please check spam/junk as some of our messages may end up there). Thank you for your patience.
Sorry to hear of this issue. As the COVID-19 pandemic has been occurring, parcels have been delayed as transit/logistic lines have been overwhelmed. We apologise for this regardless and will look into this issue for you. Thank you for the feedback and for your patience.
“ATMS are awesome!! You have a massive range of products to help us keep the spark alive. You have plenty of information on your site and in your emails. Delivery is always swift and arrive discreetly packaged within days of placing an order. Love what you do ATMS, keep up the good work. P.s. miss the personalised hand written cards in our deliveries š”
We love this feedback, Michael and are so glad to be of service. We'll also take the personalised message feedback on board and pass it to the appropriate team. Thank you for the terrific review!
Hi there. We are sorry to hear of this issue with the item! We have sent correspondence to you regarding this so please hold tight and we'll look into this for you. Please check your spam/junk mail as some of our messages end up there as well due to the nature of goods we supply. Thanks.
“My order came from NZ? The site describes itself as Adulttoymegastore.com.AU and on the states at the bottom "Currency: $ AUD Location: Australia". Thus delivery slow and the transaction went through as International (ABL WELLINGTON) so my bank charged me a fee. I would give ZERO stars if possible.”
Sorry to hear of this issue, Mark. We have contacted you regarding the delayed shipping so please hold tight and we'll get to the bottom of this ASAP. Thanks for your patience.
We're sorry to hear of this potential product fault. Please get in touch with our service team so we can further investigate this issue and resolve it ASAP. We hope you keep on enjoying the other items however, and thank you for your feedback. Cheers.
We're sorry to hear of these issues that you encountered! Keep an eye of for an email regarding these matters and we'll get to the bottom of this ASAP. Please check your spam/junk messages as well as our messages may end up in those folders. Thank you for your patience and cooperation.
