“Massive range of items available, with two options of pricing on some goods.
Delivery times are outstanding, and have not been bettered by any firm in my experience.
Thoroughly recommend!!”
10/10 feedback Graham, this is what we're all about! Really love this review and we're thrilled to hear you're so happy! Thanks for shopping with us and make sure to expect no less the next time you shop with us! Cheers!
“I do not like the toy
For the money it is difficult to find the on off button and it has very little vibration.
I would really like to return it and exchamge it for something easier to use and with more vibration.
Your service however was very good and I received it very quickly.
I however do not think it was worth the money and I am disappointed in the product.”
Hi there, sorry to hear of this issue regarding the item ordered. Due to the nature of items we provide, we are unfortunately unable to perform exchanges with items which have been opened/used. We apologise for this however and would love to help you find the perfect item to suit your needs so please get in touch with our service team via our customer service email and they would be more than willing to assist you. Thank you for the feedback.
Sorry to hear of this issue. We have sent you an email in regards to this so please keep your eyes out for an email from our service team and we'll get to the bottom of this ASAP (please keep an eye out in your spam/junk messages too for our correspondence as some of our messages may end up there). Thank you for your patience.
Sorry to hear of this issue. We have sent an email to you regarding your queries, however, due to the different time zones as our office is located in NZ there may be a slight delay. Please hold tight and we'll help you out ASAP and also please make sure to check in your spam/junk messages for correspondence from our service team as our messages may end up there. Thank you for your patience.
“I had an issue with my purchase in that it wasn't sealed and had a battery issue. I wrote an email to ATMS and they responded promptly, were super helpful in working through my concerns and are sending me a replacement. I'm very impressed with the customer service. I read the reviews prior to buying and feedback regarding their diligence with customer service is a huge reason as to why I bought from them. Would buy from them again 👍🏽”
Hi there. Sorry to hear of this issue regarding the seal. We can assure you that we do not open or unbox any of our products due to the nature of the items we provide and will look into this issue for you. With our items, we receive them directly from the parent supplier so we do not have the ability to charge the goods in accordance with not opening the package. We will also look into this item for you however and apologise about this and the transit delay. Our service team has sent you an email so please hold tight for correspondence from us and we'll get to the root of this issue ASAP. Thank you.
Sorry to hear of this issue regarding the package delivery. We have sent you an email on this issue so please keep your eyes peeled and we'll get straight to the bottom of this (please check your spam and junk messages as well as our messages may end up there as well). Cheers.
“The box was marked and worn. If it was in a store I wouldn’t have bought it. Made me question if the box had Been opened before although the stickers were intact.”
Sorry to hear of this issue! Due to the transit journey, sometimes the packages may encounter rough conditions which are unfortunately out of our control. We apologise for this regardless though and can assure you that our products are never opened due to the nature of the items we provide. We have sent you correspondence regarding this so please keep an eye out and we'll get to the bottom of this issue ASAP. Thank you for your patience.
“Very good customer service. Was advised of delivery times and delays due to COVID-19, but still received my item well within two weeks. The website is very user-friendly, it's easy to navigate, and they have a great range of articles and information making choosing products very easy as well as reading up on the latest info. All items I browsed through had detailed information, so you know exactly what you're looking at.
Discrete packaging no reference on the box from where it came from. I will say however, that Auspost tracking comes up with the tag 'ATMS' on their site, for anyone based in Australia who needs super discretion.”
Fantastic feedback, this is what we're all about! We are thrilled to hear you're so pleased with the speed and ease of ordering from us! Thanks for shopping with us and for all the glorious feedback, we love it and will use it to improve even more. Cheers!
“You didn't write my correct address, the unit number and parcel collect number was missing (I'm 100% sure I put it in the address field). This created trouble for me. And it's was not the first time, it happened on my first order, so i was so cautious when I put my address but exactly same thing happened. There should be a problem with your website if you haven't changed it manually”
Hi there Marco, thanks for the feedback. We apologise for this delivery issue and will look into it immediately for you. Our service team has also sent you an email regarding this issue so please keep your eyes peeled for correspondence from us and we'll get to the bottom of this ASAP. Thank you for your patience.
