“Very good customer service. Was advised of delivery times and delays due to COVID-19, but still received my item well within two weeks. The website is very user-friendly, it's easy to navigate, and they have a great range of articles and information making choosing products very easy as well as reading up on the latest info. All items I browsed through had detailed information, so you know exactly what you're looking at.
Discrete packaging no reference on the box from where it came from. I will say however, that Auspost tracking comes up with the tag 'ATMS' on their site, for anyone based in Australia who needs super discretion.”
Fantastic feedback, this is what we're all about! We are thrilled to hear you're so pleased with the speed and ease of ordering from us! Thanks for shopping with us and for all the glorious feedback, we love it and will use it to improve even more. Cheers!
“You didn't write my correct address, the unit number and parcel collect number was missing (I'm 100% sure I put it in the address field). This created trouble for me. And it's was not the first time, it happened on my first order, so i was so cautious when I put my address but exactly same thing happened. There should be a problem with your website if you haven't changed it manually”
Hi there Marco, thanks for the feedback. We apologise for this delivery issue and will look into it immediately for you. Our service team has also sent you an email regarding this issue so please keep your eyes peeled for correspondence from us and we'll get to the bottom of this ASAP. Thank you for your patience.
Full speed ahead! Great to hear we got you your pleasure package so quickly, Jane! We hope you enjoy it as much as you did our service and we can't wait to see you again for more of the same excellence in the future! Cheers!
So sorry to hear of this issue occurring! We have sent an email to you regarding this so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP. Thank you.
Yay! Glad we could be of (speedy) service and an easy port to get pleasure from! Thanks for shopping with us and we'll see you again soon for the same stress-free fun!
“There was a huge variety to pick from in all categories. Purchasing was easy, delivery was quick and the toys were exactly as described. Will definitely buy again”
Hi there Margaret, we're so so SO happy to hear this 10/10 feedback! We appreciate you stopping by and really hope you keep on enjoying your new toys! Cheers and here's to more of the same in the future!
Loving this phenomenal feedback Teresa! Absolutely stoked to hear you're so happy with everything and that you'd recommend us to your friends! Thanks for shopping with us and we can wait to have you around again!
Yes yes yes! Absolutely amazing feedback! We're so happy to hear you're so happy with everything, Barry! Thanks for shopping with us and expect no less the next time you're with us - cheers!
