“The product is good, 2 problems I have though... 1) your site does not show size dimensions for your products. 2) I paid for signature required for this item only for the courier to leave it at my door without my signature facing a busy street where anyone could have taken it, it's all on cctv.”
Hi there. Thank you for your feedback. We have amended the sizing for the item you had purchased, we appreciate you pointing that out. Apologies about the courier issue, however, as the courier is an external company from us, we don't have control over some factors. We will contact the company though to try and get to the bottom of this issue. Thank your for the feedback and we hope that you enjoy your purchase.
Hi Kristie. We are sorry to hear of this issue! With COVID-19 occurring currently, there have been logistical delays which are out of our control. We have sent you an email regarding this though, so please keep an eye out in your emails for contact from us and we will look into this issue for you (please make sure to check spam/junk mail as well as our correspondence may also end up there). Thank you for your patience.
Sorry to hear of this delay! Due to the COVID-19 situation currently, there have been logistical delays between countries and as our warehouse is located in NZ, transit has been held up due to this external factor. We have emailed about this issue however, so please keep your eyes peeled for correspondence from our service team and we'll try get to the bottom of this ASAP. Thank you.
Sorry to hear of this, Danielle! Due to the current virus situation, there have been slight delays. We have sent you an email regarding this issue so please keep an eye out for correspondence from us. Thanks for the feedback.
Hi Sani, we are sorry to hear of this issue! We have sent you an email regarding this issue, so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP. Thank you for your patience.
Hi there, glad to hear you enjoyed the toy! If you ever need help with an item, please don't hesitate to get in touch with our service team and they'd love to help you out! Thanks for the feedback and we hope to see you again soon!
“Love shopping here, so much cheaper and still great quality of the stuff you can buy in stores or other online stores! Fast postage and just all round much bigger variety!”
Yes, brilliant to hear! We're so happy you love shopping with us and that you find everything so amazing! Cheers for the great feedback and we hope you keep on enjoying your order!
Sorry to hear of this issue, Stevie. Due to the COVID-19 situation occurring currently, there have been external delays out of our control. We apologise for this issue regardless. We have sent correspondence in relation to this so please keep your eyes peeled for an email from us and we'll get to the bottom of this ASAP. Please also check your spam/junk messages as our correspondence may end up there. Thank you for your patience.
Sorry to hear of this issue. Due to the nature of goods we provide, we are at times unable to process refunds due to a variety of reasons. We apologise for the issues you have encountered, however. If you have any queries in regards to future purchases, please don't hesitate to get in touch with our service team in the future as we'd love to help you find the perfect product. Thank you for the feedback.
Loving this awesome feedback! We're so happy to hear that you're so impressed with everything we offered from the customer service through to the speedy delivery time! Cheers for the feedback and make sure to expect more of the same the next time you shop with us!
“I came to this website under the advice of a friend. I was not disappointed. There is a tonne of variety for whatever you are after at reasonable prices. After buying my first ever sex toy, I recieved emails from ATMS concerning where my new toy was in transit. This was unexpected. Over all, I gave my review 5 stars. There were no hickups, the toy arrived earlier than scheduled and it works like I expected. Well done and seriously.... Thankyou!I love my new toy.”
Phenomenal feedback! It's so amazing to hear we exceeded all of your expectations and made your first pleasure purchase so great and stress free! Even better than that, it's awesome to hear you love your new toy so much! Thanks for the great feedback and thanks to your friend for recommending you to us! Cheers!
