Yay!! Glad you were so happy with your order and our service Simon! Thanks for the glowing review and expect the same speed and great items the next time you stop by!
Sorry to hear of this issue! Due to the overseas transit, the package may have encountered issues which caused these problems. We will look into this for you and take this feedback on accordingly. Thank you for the feedback.
Apologies to hear of this issue! We will look into this and see what may have occurred to cause these issues. Thank you for the feedback and we'll take it on board!
“prices are amazing, quality of the products is great, shipping took a while but that is because of the current pandemic. one thing I would like is for there to be better descriptions of the items, size material etc.”
Hi there! Thanks for the feedback and it's good to hear of the product you received being great! If you have any questions on items which you may want to purchase and want further specs, please don't hesitate to contact our lovely service team and they'd love to assist you in finding the perfect product! Thank you for the feedback and we hope to see you again soon!
“My order arrived quite fast but it was packed poorly and both product boxes were broken and bent - one of the items was quite expensive and was meant to be a gift so it was disappointing. The products themselves were good so I've made another order - I hope this one is packed better.”
Sorry to hear of the packaging issues! We'll look into this issue for you. Happy to hear you enjoyed your other items though and we hope the next set is just ad good. Thanks for the feedback.
Hi Lisa, sorry to hear of your purchase not arriving yet. Due to our warehouse being located in NZ, there have been some logistical delays with items. However, we still apologise about this issue and have sent correspondence to you regarding the problem. Hold tight and keep an eye out in your emails (spam/junk as well) for contact from us and we'll suss this issue out ASAP. Thank you.
