“Postage was very slow for express, vibrating undies don’t work and was sent a queen size outfit instead of a small. Other than that I was impressed with the rest of items.”
Hi Renae, sorry to hear of the issues encountered with your order! We'll look into these problems and have sent correspondence regarding this, so hold tight and keep an eye out for an email from us. Thanks.
Amazing! Happy to hear you were so happy with everything and the items were bang on! Thanks for the great feedback and we'll see you again soon hopefully!
Awesome to hear he loved his and we're sorry to hear it wasn't so great for you! If you have any questions regarding items in the future, please don't hesitate to get into contact with our lovely service team and we'd love to help you find a great item. Thanks for the feedback and we hope to see you again soon.
“Due to the coronavirus my parcel has been delayed with Australia post,its taken almost two weeks with only 3 updates on the shipping. This is obviously out of the companies and aus posts hand, just hope my parcel gets here”
Hi there Nga Wairere, sorry to hear of the delay! Due to our warehouse being located in NZ, there have been logistical delays between the countries. We will look into this issue however and get back to you ASAP. Thanks for your patience.
Yay! Glad it went so well and there was enough in our stock ensuring you found a perfect product! Thanks for the feedback and we hope to see you again soon!
“The products were delayed bu that is understandable because of the impact of coronavirus on couriers. In any case Sophie at ATMS kept me well informed about progress of the delivery which was appreciated.The goods arrived well-packed and have easily met our expectations.”
Hi there, glad everything went well apart from the slight delay, we apologise about this however. Awesome to see the appreciation of Sophie as well during this difficult time and that your items met your expectations! We hope to see you again and in the mean time, enjoy your purchase!
Sorry to hear of this issue! We'll look into the item in question and investigate this problem. If you have any questions on any future products please don't hesitate to contact us however as we'd love to help you find the perfect item. Thanks.
Sorry to hear of this packaging damage Aisling! We'll look into the issue and see what we can do. Glad to hear your item worked well and you received it quickly though and we hope you enjoy! Thanks for the review.
Sorry to hear of this! We have emailed you in regards to this issue so please keep an eye out in your emails for correspondence from our service team. Thanks for your patience!
“Ordered a package paying more to be delivered via express post. Nearly 2 weeks later I email asking where is the package and the lady replies back say it should of been delivered a week ago. There was also a link and in that link it showed the delivery was made to NZ. I live in Australia QLD. I explained this to her and gave my address to confirm and asked for a refund of my money. She then send another email with a new link saying that is on its way and is expected to be there in a couple of days...to my address (in the link)...so I’m like wait, so you did send it to the wrong address and now just reposted another one. I want a refund of my express postage please.
She emailed saying no it was originally posted near 2 weeks ago however due to the virus there has been delays and she wanted to give me $4 off my next package ordered.
I’ve had many things delivered and on time, not to mention my best mate work in freight delivery and there is NO delays. Liar and I’m insulted by the $4. Seriously worst customer service, and - I still haven’t got the dam package! Rant over.”
Hi there, sorry to hear of these issues. Due to our warehouse being located in New Zealand, there has been a slight delay on the freight from country to country. We still apologise for this however and have sent correspondence regarding this, so please keep an eye out in your emails (spam and junk as well) for a message from our service team. Thanks for your patience.
Sorry to hear about this! We have emailed you in regards to this issue so please keep an eye out for an email from our service team (please check spam and junk as well as some of our messages may end up there. Thanks.
Hi there, sorry to hear about this! We have sent correspondence regarding these issues so keep an eye out for an email from us (please check spam and junk as well as our mail may end up there). Thanks.
