“Great selection, reasonably priced prompt delivery... will definitely buy from them again. The only issue is that because the payment is processed in New Zealand (not Australia) i was charged by my bank a foreign exchange fee.”
Hi there! Sorry to hear of this processing issue, we will pass this feedback on to the appropriate team to look into this. We are glad to hear you enjoyed everything else though, and we do hope to see you again soon. Thanks for the feedback, we appreciate it!
Amazing to hear, Jodie! We hope you enjoy your purchase as much as you did shopping with us and thank you for your feedback - we really appreciate it! Cheers!
“Whilst my first order was despatched quickly, thier inability to communicate and/or willingness to assist when there are issues, overshadows the speed. I will not order again. I have since found a site that gets on to issues extremely quickly and do everything they can to sort out any issues quickly.”
Hi there Paul, we're sorry to head of this issue which occurred during the process of your order. We apologise for any inconvenience caused and would be very keen to look in to your issue. Please hold tight and we'll get an email to you regarding this. Thanks for your feedback.
Sorry to hear of this, Tania. We will look into this for you and we appreciate you bringing this to our attention. If you have any further issues with the item, please get in touch with us and we'll sort them out ASAP. Thank you for the feedback.
“Love my new toy, exactly as described and good quality,
Staff are very good with responding to email enquiries and very helpful
I will definitely be buying more toys from these guys, Prices are very good also”
That's us! We love that you loved our great service and even more, we love that you are so thrilled with your new toy! Thanks for the terrific review and here's to more fun ahead!
Thanks for the awesome feedback, Marcus! Glad to hear you loved the prices n packaging! Thanks for shopping with us and we hope to see you again for more of the same!
Sorry to hear of this issue. We have lodged an enquiry with the postage service in regards to the whereabouts of your order as it has left our warehouse after packing. We understand your frustration and apologise for this delay so please hold tight and we'll get to the bottom of this as quickly as we can. Please keep your eyes peeled for correspondence from our service team (and please check spam/junk as some of our messages may end up there). Thank you for your patience.
Sorry to hear of this issue. As the COVID-19 pandemic has been occurring, parcels have been delayed as transit/logistic lines have been overwhelmed. We apologise for this regardless and will look into this issue for you. Thank you for the feedback and for your patience.
