We're sorry to hear of this item issue! We'll look into this for you and see where the cosmetic fault occurred. We're pleased to hear you liked the product though and we hope you keep enjoying it. Thanks for shopping with us and for the review. Cheers.
Sorry to hear of this product issue. We'll look into the item in question to try get to the bottom of this issue so please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience and feedback.
Hi there Jasmyn. We're sorry to hear you weren't pleased with the texture of your item. We would love to help you find another pleasure product that you love, so please don't hesitate to get into contact with us and our service team would love to assist you. Thank you for the feedback.
We look forward to you coming around again! Expect no less the next time you come through but in the mean time, keep on enjoying your purchase and have fun!
“I am disappointed in this product, after 1 use the button to turn it on has broken. I have changed the batteries multiple times and it still will not turn on, it only sometimes turns on if I hold it down in a certain position, but will not stay on.
Should not be having these issues with a new product.”
Very sorry to hear, sounds like the product is potentially faulty. Look out for an email from us so we can confirm the issue and figure out what's happened. Be sure to check your junk/spam folder as our messages may end up there as well. Thank you.
“Don't expect any contact if you have an issue. Phone always goes to answering machine and they never contact you. All emails not replied to. No customer service.”
Hi there! So sorry to hear of this issue. As our head office is located in NZ, the time difference means we aren't always available to take calls. We apologise for this though regardless. Look out for an email from our service team and we'll get to the bottom of this ASAP. Please also keep an eye out in your spam/junk messages as our correspondence may end up in those folders. We thank your for your patience.
Glad to hear your item quickly delivered, however, we're sorry to hear your order was just okay. We'd love to help you find the perfect pleasure product so if you happen to stop by again in the future, please don't hesitate to get in touch with our service team and they'd love to assist you! Thank you for shopping with us and for the feedback!
“Great service, very reliable, great offer, and cheap shipping. Was very happy with product, and how quickly it came with the covid situation too. Impressed and would recommend.”
Awesome review! We're so pleased to hear everything went so swell and even more so that you are happy with your new pickup! Thanks for the great feedback and for the recommendations!
Hi there, we're sorry to hear of this issue regarding your order and the goods included. We have sent you an email regarding this, so please keep your eyes out for correspondence from our service team and we'll get to the bottom of this ASAP. Thank you for your patience regarding this matter.
