Hi there, thanks for your review!
Unfortunately, your order was one of many that were caught in the big delays Aus Post were experiencing in their courier network. I can see that as soon as we learnt this had happened with your parcel, we were in contact with you regarding resolution options for you.
We can't apologise enough that this unprecedented occurred, and we hope this hasn't ruined your entire experience shopping with us 😊
“They're fine. Orders come from NZ not AU as the url would imply, and their "loyalty dollars" expire so are mostly useless unless you're rich enough to order often enough to use them before they expire, in which case you probably don't need them. Would be nice to be able to save them up for a while, especially since they can't be used alongside offers.
Also, orders consistently arrive damaged and look to have been damaged before shipping so not sure what exactly is going on in their warehouse, it's as bad as Zing. Luckily it's only crushed boxes and the items are intact but still not ideal (especially when the item has a hygiene seal, but the box was crushed so the seal was moot).”
Hi there Ehryn, thank you so much for your in depth review!
We are an international company and have multiple different domains, this is purely to help with any address issues that may occur, but also to avoid products that are specifically made for certain countries power sockets being sold in incompatible countries.
We are unable to find any past correspondence between us regarding parcels arriving damaged. In future, please get in contact with us regarding this as we would love to resolve it for you ☺️
“Throbbing Rabbit sure gets the job done but damn it's loud, sounds like a rivet gun going off. packaging is discreet but once in the house nothing discreet about this bunny”
Hey there, thank you for your feedback 😊
I can see that we were in frequent contact regarding the major courier delays around the country to keep you as up to date and in the loop as possible. We appreciate your the continued patience and understanding you showed us while we navigated this unprecedented event.
“Adulttoymegastore.com.au has been brilliant. Great range. Great 70% sales.
LOVE the reward $$$
LOVE the thoughtful, discret and sustainable packaging 📦”
Hey Yvanna, thank you so much for your 5 star rating of ATMS! We're thrilled to hear you think so highly of us and appreciate your loyalty! Looking forward to your next shop with us 🥰
“Very unhappy, was advised I would receive order by end of last week- followed this up after that fact, and was told because I’m not in metro location. Mia guided when this should have been checked prior to supplying my this details. Still waiting and approaching 2 weeks since ordered and paid for express”
Hey Claudene, thank you for leaving your review!
I can see that we have been in communications for a while trying to resolve what has happened with the courier and your parcel! We will email you again regarding this as a follow up ☺️
“Exceptional products. Although if you live rural I'd recommend going with Auspost instead of DHL since Auspost seems to arrive quicker than DHL. High Quality regardless.”
Thank you so much for your 5 star rating, Avery! 🥳
We're so glad to hear you enjoyed your experience with ATMS. We appreciate the insight about using Aus Post instead of DHL for rural areas, very handy for other customers that live rurally.
Hey there! Thank you so much for your 5 star rating! 🤩
We're thrilled to receive your feedback and hope to continue serving you as your preferred fun stuff supplier!
“Everything was fine except the free bonus code I put in at checkout then disappeared after payment went through. I thought because it was free it was why it was not on the invoice. But it never came with it😞”
