“I rang the toll free number to help make the right product purchase. The staff member was very helpful guiding me through the product catalogue via my phone. She was very patient and helpful. The product arrived in a reasonable time via express post. My partner was very happy with the product, it's her favourite product so far š”
Hi there, it was an absolute pleasure chatting with you on the phone! How exciting that the product we picked out together is now your partners favourite š
Hi Narelle, thank you so much for your kind review! It's so rewarding for us as a company to hear you're happy with your purchase, and we can't wait to see you again š
“I purchased 3 items online, ordering was easy and delivery was quick. Iām very happy with my experience and the products I purchased and am happy to recommend to anyone else. Thank you”
Hi there, due to the intimate nature of the products we sell we are unfortunately unable to accept and returns or exchanges. We are reaching out to you now for more information and to see if we are able to help rectify this for you š
Hi there, thanks so much for your review! We'll make sure to pass your feedback on to Bree, we're so glad that she was able to help you so quickly š
Thank you so much for your review Barb! Feedback like this lets us know that we are on the right track in providing the great customer experience we aim for. āŗļø
Hi there, thank you so much for letting us know! We have reached out to you now regarding your faulty product so we can get this resolved for you ASAP š
Hiya! Thank you so much for taking the time to leave us a review! Glad to hear you loved the little freebies we included, can't wait to send some more you in your next order with us š
Wow, thank you so much for your thorough review! Feedback such as yours makes it possible for us to keep providing the best experience possible for all our customers.
“Mostly I really like ATMS but this time round, there was no size guide on a product so I had to guess. The one I ordered doesn't fit, and being intimate products makes sense there are no returns”
Hi there, thank you for your review!
We are very sorry to hear you are dissatisfied with your product. We do our best to educate customers and provide reviews so you can make the best purchase possible for you, however I understand this was not possible at the time of purchase. We have reached out to you regarding this order to look at resolution options for you š
Wow - thank you so much! We are thrilled to hear that you had a great experience shopping with ATMS!
We appreciate your feedback and hope to provide you with excellent service again some time soon š
