“Mostly I really like ATMS but this time round, there was no size guide on a product so I had to guess. The one I ordered doesn't fit, and being intimate products makes sense there are no returns”
Hi there, thank you for your review!
We are very sorry to hear you are dissatisfied with your product. We do our best to educate customers and provide reviews so you can make the best purchase possible for you, however I understand this was not possible at the time of purchase. We have reached out to you regarding this order to look at resolution options for you 😊
Wow - thank you so much! We are thrilled to hear that you had a great experience shopping with ATMS!
We appreciate your feedback and hope to provide you with excellent service again some time soon 😁
Hey Myles, thanks so much for your review! Your feedback is super appreciated, so if you had any more to pass on to us so we can turn that 4 star rating into 5, please do let us know 😊
Hi there, thanks for the review. 😊
So sorry to hear you have yet to receive your parcel!
Please get in touch with us so we can resolve this ASAP for you
“Great service, fairly quick post, only issue was that there was a give away with orders that I forgot to submit the code when I ordered, why not just put one in every order? Otherwise ok service.”
Hiya! Thank you so much leaving ATMS a 4 star review 🤩
We appreciate the time you took to leave us feedback and want to apologise for the issue regarding the free gift with purchase. We currently do not add them into every order as we can only accept on promo code per purchase, and oftentimes people will opt for a % off promo code over the free product - but we'll certainly keep your suggestion in mind for future orders! 😊
Hi there, thank you for taking the time to provide us with your feedback!
We are reaching out now to look into resolution options regarding your product as this does not sound like it is operating as it should be.
“Because of a health problem , i've not yet as i type been able to test/use&review the goods/items i bought online.BUT i will say this: courteous, excellent, exemplary, freindly, professional customer service AAA=== highly recommnded.The only dissapointment is that they don't carry/have my size in male G-string instock (3XL), fast, quick delivery!!!!! :).”
Thank you very much for your 5 star rating, Adrian!
We are so glad to hear that you had such a positive experience when shopping with us and we can't wait for the chance to provide you with even better service next time. 😊
Hi there, thanks for your review!
Unfortunately, your order was one of many that were caught in the big delays Aus Post were experiencing in their courier network. I can see that as soon as we learnt this had happened with your parcel, we were in contact with you regarding resolution options for you.
We can't apologise enough that this unprecedented occurred, and we hope this hasn't ruined your entire experience shopping with us 😊
“They're fine. Orders come from NZ not AU as the url would imply, and their "loyalty dollars" expire so are mostly useless unless you're rich enough to order often enough to use them before they expire, in which case you probably don't need them. Would be nice to be able to save them up for a while, especially since they can't be used alongside offers.
Also, orders consistently arrive damaged and look to have been damaged before shipping so not sure what exactly is going on in their warehouse, it's as bad as Zing. Luckily it's only crushed boxes and the items are intact but still not ideal (especially when the item has a hygiene seal, but the box was crushed so the seal was moot).”
Hi there Ehryn, thank you so much for your in depth review!
We are an international company and have multiple different domains, this is purely to help with any address issues that may occur, but also to avoid products that are specifically made for certain countries power sockets being sold in incompatible countries.
We are unable to find any past correspondence between us regarding parcels arriving damaged. In future, please get in contact with us regarding this as we would love to resolve it for you ☺️
“Throbbing Rabbit sure gets the job done but damn it's loud, sounds like a rivet gun going off. packaging is discreet but once in the house nothing discreet about this bunny”
Hey there, thank you for your feedback 😊
I can see that we were in frequent contact regarding the major courier delays around the country to keep you as up to date and in the loop as possible. We appreciate your the continued patience and understanding you showed us while we navigated this unprecedented event.
“Adulttoymegastore.com.au has been brilliant. Great range. Great 70% sales.
LOVE the reward $$$
LOVE the thoughtful, discret and sustainable packaging 📦”
Hey Yvanna, thank you so much for your 5 star rating of ATMS! We're thrilled to hear you think so highly of us and appreciate your loyalty! Looking forward to your next shop with us 🥰
“Very unhappy, was advised I would receive order by end of last week- followed this up after that fact, and was told because I’m not in metro location. Mia guided when this should have been checked prior to supplying my this details. Still waiting and approaching 2 weeks since ordered and paid for express”
Hey Claudene, thank you for leaving your review!
I can see that we have been in communications for a while trying to resolve what has happened with the courier and your parcel! We will email you again regarding this as a follow up ☺️
