AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 33,076 Reviews

93 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Amazing!!!!!”

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(Ro) - Posted 2 months ago

“In clipe cand credeam ca totul este pierdut ..vestea buna de la Airadvisor a sosit .Au recuperat banii conform conditiilor.Mai am 3 situatii dar am incredere...”

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(Ro) - Posted 2 months ago

“Uitleg is duidelijk.”

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(Nl) - Posted 2 months ago

“Uitleg is duidelijk.”

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(Nl) - Posted 2 months ago

“Uitleg is duidelijk.”

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(Nl) - Posted 2 months ago

“Todo muy bien pero cobran un porcentaje grande”

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(Es) - Posted 2 months ago

“Bien ont répondu à tous mes messages rapidement”

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(Fr) - Posted 2 months ago

“Foarte profesionisti, luand in considerate ca Tarom este o companie de stat si sansele de recuperare are minime”

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(Ro) - Posted 2 months ago

“Multumesc, nu mai speram sa recuperez ceva.”

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(Ro) - Posted 2 months ago

“Took much longer than expected, and cost more than needed.”

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(En) - Posted 2 months ago

Dear Francisco Simoes, Thank you for your feedback. We completely understand your frustration regarding the time it took to resolve your case and the cost involved, and we would like to address both points as clearly as possible. Regarding the timeline, after the airline failed to settle your claim within the legally required period, we formally escalated your case by assigning it to our legal team on July 3, 2024. From that point, the process was governed by external parties including courts, lawyers, and legal authorities, all of which operate on their own schedules and are largely outside of our direct control. Legal proceedings against airlines are inherently complex and unpredictable, with timelines affected by factors such as court availability, the complexity of the case, and any unforeseen legal developments that may arise. We acknowledge that the wait from July 2024 to the payment received on January 22, 2026 was significant, and we genuinely regret the frustration this caused. Regarding the cost, when a case is escalated to court and handled by our legal team, the applicable commission increases to 50% in accordance with our terms and conditions, which you agreed to at the time of signing. This reflects the significantly greater resources, expertise, and time invested by our legal team to pursue your compensation through the courts when the airline refused to pay voluntarily. Without this legal action, it is very likely that no compensation would have been received at all. We are sorry that the overall experience did not meet your expectations. We hope that despite the length of the process and the applicable fees, the fact that we successfully secured your compensation is of some reassurance. Should you have any further questions, please do not hesitate to reach out to us directly. Warm regards, The AirAdvisor Team

Posted 2 months ago

“Prompți în răspunsuri și sinceri cu privire la soluționarea cazului. Am reușit sa primesc compensatie cu ei pentru un zbor anulat cu Hisky. Mulțumesc.”

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(Ro) - Posted 2 months ago

“Top rien à dire”

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(Fr) - Posted 2 months ago

“Lengthy application process - seems like it needs the same things repeatedly. Worth persevering.”

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(En) - Posted 2 months ago

“Bon sites facile d'utilisation”

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(Fr-ux) - Posted 2 months ago

“It was only after my claim was submitted that I found out they charge a hefty fee if the claim is accepted.”

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(En-ux) - Posted 2 months ago

Dear Ian Downie, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 2 months ago

“Very poor and expensive”

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(En-ux) - Posted 2 months ago

Dear Antonio Pascual Efuman Ngoundou, Thank you for your feedback, and we are sorry to hear that you feel this way. We would love to understand more about your experience so we can address your concerns properly. Regarding your claim, please be informed that it has been successfully submitted to the airline and we are currently awaiting their response. You can check the latest status of your case and read comments from your assigned case manager at any time by logging into your personal account on our website: https://airadvisor.com/en As for the cost, we want to reassure you that AirAdvisor operates strictly under a No-Win-No-Fee policy. This means you pay absolutely nothing upfront. Our success fee is only 30% of the compensation collected at the pre-trial stage, and it is only deducted once we have successfully recovered your money from the airline. We are proud to offer the most competitive pricing on the market, with rates unchanged since 2019 and savings of up to 120 EUR per family compared to other companies. You can see how we compare to other services here: https://airadvisor.com/en/best-flight-delay-compensation-company Full pricing details are also available at: https://airadvisor.com/en/pricelist We hope this provides some reassurance, and we remain committed to securing the best possible outcome for your case. Warm regards, The AirAdvisor Team

Posted 2 months ago

“Terrible experience. I filled out the form and was then left in the dark for 6 months. After while I went about and opened my own claim with the airline which was settled within 3 weeks. Months later I get an invoice from AirAdvisor. They expect me to pay for work that I did! Stay away!”

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(En-ux) - Posted 2 months ago

Dear Valued Client, Thank you for your feedback. We are truly sorry to hear that you felt left without communication for an extended period, and we sincerely regret that your experience with us was not what it should have been. Keeping our clients informed throughout the process is a responsibility we take seriously, and we apologize if we fell short of that standard in your case. However, we would like to address the invoice matter as clearly and transparently as possible, as there are some important points we need to bring to your attention. When you submitted your claim through AirAdvisor, you entered into a signed agreement with us. This agreement explicitly states that once a claim has been filed on your behalf, you are not permitted to contact the airline directly or pursue the claim independently through any other channel. This clause exists for an important reason: airlines will often attempt to settle directly with a passenger after a third party has already submitted a claim, in order to avoid the additional costs associated with third-party proceedings. Based on our records, your claim had already been submitted to the airline on your behalf prior to you making direct contact with them. It is standard practice for airlines in such situations to process the compensation payment in response to the third-party claim while presenting the settlement to the passenger as if it were the result of their own independent contact. This does not change the fact that the work was initiated and carried out by our team. As a result, our success fee is fully applicable in accordance with the terms and conditions you agreed to at the time of signing, as well as our published price list available at https://airadvisor.com/en/pricelist. The invoice is therefore valid and due for payment. We understand this may be difficult to accept, and we genuinely regret the communication gaps that led to this situation. We remain open to discussing this matter further should you wish to contact us directly. Warm regards, The AirAdvisor Team

Posted 2 months ago

“De momento va todo en marcha, espero ver los resultados y la respuesta que espero sea favorable, si no lo es igualmente agradecido por el servicio prestado”

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(Es-ux) - Posted 2 months ago

“Mulțumim. Excelent”

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(Ro) - Posted 2 months ago

“foarte clar si succint totul”

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(Ro-ux) - Posted 2 months ago

AirAdvisor is rated 4.6 based on 33,076 reviews