AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.58

4.6 Rating 23,602 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Muy rapido”

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(Es) - Posted 2 months ago

“simple y al grano!”

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(Es-ux) - Posted 2 months ago

“Advisor was able to resolve the problem promptly”

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(En) - Posted 2 months ago

“used AirAdvisor for a lost baggage claim and was very disappointed with how they handled a straightforward situation. My partner and I travelled together with one checked suitcase that was permanently lost. When I filled out the original claim form, AirAdvisor’s website clearly indicated you can claim for multiple passengers travelling together with a single piece of luggage, which is consistent with the Montreal Convention. We submitted a joint claim (reference 548664) with combined receipts over €7,000. AirAdvisor then told us we had to submit separate claims for each passenger – which contradicts both their own website wording and basic logic in a one-bag situation. When I submitted my own claim, it was rejected on the basis that “the airline can only reimburse the provided receipts once”, and they simply said they would proceed only with my partner’s claim. At no point did they offer a practical solution (e.g. how to reallocate receipts between passengers or amend the original claim). The response felt like box-ticking, not genuine customer support. Based on my experience, I would not recommend AirAdvisor to anyone with a multi-passenger lost baggage claim.”

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(En-ux) - Posted 2 months ago

Dear Anthony Mcdonough, Thank you for sharing your experience. We are sorry to hear that you were disappointed with the handling of your lost baggage claim. We take all feedback seriously and would like to clarify our process to ensure transparency. When passengers submit claims for lost baggage, our system initially allows you to enter multiple passengers’ information. However, according to airline reimbursement rules, each passenger must have a separate claim because the airline can only issue compensation once per passenger. This ensures that the payout is correctly allocated and prevents any duplication of reimbursements. We understand that this may seem confusing, especially in situations with one shared piece of luggage. Our team follows established procedures to comply with both airline policies and international conventions such as the Montreal Convention. While we regret that a more tailored solution was not apparent at the time, our goal is always to ensure that claims are processed according to the airline’s legal and procedural requirements. Please note that the claim was sent to the airline, and we are currently waiting for their response. We appreciate your feedback, and we will review how we can better explain this process in our system and communications to avoid misunderstandings in the future. Kind regards, The AirAdvisor Team

Posted 2 months ago

“Fatal no le atienden muy mal alo pasajero”

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(Es-ux) - Posted 2 months ago

Estimada Pablina Giménez Sosa: Gracias por compartir su opinión. Parece que su comentario se refiere a la experiencia con el servicio de atención al cliente de la aerolínea. Queremos aclarar que no somos la aerolínea, ni tenemos influencia sobre cómo las aerolíneas tratan a los pasajeros en el aeropuerto o a bordo. AirAdvisor es un servicio independiente que ayuda a los pasajeros a obtener una compensación por retrasos, cancelaciones y denegaciones de embarque. Nuestra función comienza después de que se produce la incidencia, ayudándole a navegar por el proceso legal y a comunicarse con la aerolínea en su nombre. Puede obtener más información sobre quiénes somos y cómo trabajamos aquí: [https://airadvisor.com/en/about-us](https://airadvisor.com/en/about-us) En cuanto a su caso, su reclamación ya ha sido enviada a la aerolínea y actualmente estamos esperando su respuesta oficial. Tan pronto como recibamos novedades, se lo notificaremos inmediatamente. Para garantizar la total transparencia, siempre puede supervisar el estado de su caso en tiempo real, ver los documentos y leer los comentarios de su gestor de casos en su cuenta personal en nuestro sitio web: [https://airadvisor.com/en‍](https://airadvisor.com/en‍) Si tiene alguna pregunta o necesita ayuda para comprender el proceso, estamos siempre a su disposición para ayudarle. Atentamente, El equipo de AirAdvisor

Posted 2 months ago

“Muy bien trabajo”

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(Es-ux) - Posted 2 months ago

“Nu ati obtinut toti cei 400 de euro conform angajamentului. Comisionul de 30% este mare”

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(Ro) - Posted 2 months ago

“Buena experiencia, llevaron el caso con seriedad.”

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(Es) - Posted 2 months ago

“Il mio volo ha avuto un ritardo di 12 ore, mi sono affidata a loro ed in un mese hanno ottenuto la compensazione che mi spettava”

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(Es) - Posted 2 months ago

“Excelente”

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(Es) - Posted 2 months ago

“Réactif et fiable”

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(Fr) - Posted 2 months ago

“Adorei e recomendo”

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(Pt) - Posted 2 months ago

“Profesionisti si seriosi. Apelati cu incredere!”

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(Ro) - Posted 2 months ago

“Με βοήθησαν να ενημερωθώκαι να μπιρέσω να κάνω την αίτηση αποζημίωσης.”

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(El-ux) - Posted 2 months ago

“Con amigos y familiares”

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(Es) - Posted 2 months ago

“The communication is terrible, no trasnparancy, very confusing website, missleading emails and so opn”

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(En-us) - Posted 2 months ago

Dear Roman Bokarev, Thank you for your feedback. We are sorry to hear about your concerns regarding communication and the website experience. To help us address the issue more effectively, could you please provide more details about the specific difficulties you encountered? Please note that your compensation was paid on 01.12.2025. Since the claim was submitted on 17.11.2025, we have informed you of all significant updates regarding your case. We take feedback seriously and aim to ensure our clients receive clear and transparent communication throughout the process. Your input will help us improve our service. Kind regards, The AirAdvisor Team

Posted 2 months ago

“Muito bom mesmo”

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(Pt) - Posted 2 months ago

“Smooth and efficient”

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(En-ux) - Posted 2 months ago

“It seems a great tool, it I will be seen once I hear back.”

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(En-ux) - Posted 2 months ago

“Un excelente trabajo muchas gracias 🙂😉😉😉👍👍👍”

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(Es) - Posted 2 months ago

AirAdvisor is rated 4.6 based on 23,602 reviews