AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.57

4.6 Rating 24,688 Reviews

91 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“El vuelo todos bien”

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(Es-ux) - Posted 4 months ago

“Rapida resposta e profissionalismo”

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(Pt-ux) - Posted 4 months ago

“Авиакомпании должны нести ответственность за непредоставленные услуги. Чем больше исков/претензий с положительным исходом за перенос/отмену рейса будет подано, тем больше вероятность, что авиакомпании будут "видеть" своих клиентов и выполнять все требовния перед ними.”

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(Ru-ux) - Posted 4 months ago

“Na verdade foi 0, nem envie direito a reclamação e já encaminharam um e-mail dizendo que não podiam resolver, coisa de 10 min depois.”

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(Pt-ux) - Posted 4 months ago

Caro Willian Leão De Almeida Café, Gostaríamos de esclarecer que recebemos a sua reclamação na íntegra em 18.12.2025 e a enviamos à companhia aérea conforme o devido procedimento. O seu caso foi encerrado em 23.12.2025, e não em 10 minutos, com base na resposta oficial da companhia aérea. Infelizmente, não foi possível reclamar uma indemnização no seu caso, uma vez que o seu voo foi perturbado devido a uma greve dos controladores de tráfego aéreo. De acordo com a legislação aplicável, o Regulamento (CE) n.º 261/2004, as companhias aéreas não são obrigadas a pagar indemnizações por perturbações causadas por circunstâncias extraordinárias fora do seu controlo. Pedimos desculpa por qualquer incómodo que este facto possa causar. No entanto, tem a possibilidade de apresentar pedidos de indemnização por quaisquer voos atrasados ou cancelados nos últimos três anos. Esperamos que não se depare com mais perturbações nos voos. Caso necessite de assistência no futuro, não hesite em contactar-nos. Com os melhores cumprimentos, Equipa de Reclamações da AirAdvisor

Posted 3 months ago

“Muy atento esperar el reclamo están haciendo su esfuerzo”

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(Es-ux) - Posted 4 months ago

“I had an airline change my flight without notice which resulted in me missing the flight and not getting home for another 2 days. Upon first submission AirAdvisor closed the case saying the airline did notify (not true). This was super annoying because the web site completely goes greyed out when they close your case. I had to email them pleading that the claim from the airline with without facts. To their credit, they did reopen and I did get the standard Euro protection amount, however, they never paid my eligible expenses despite all the evidence and receipts provided. I followed up with them around 10 times and they never responded nor paid the total amount I was entitled. The customer service isn't very good. If you are not a cookie cutter case, you sort of get deprioritized in my opinion. Not sure I would use them again.”

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(En-us) - Posted 4 months ago

Dear Valued Client, Thank you for taking the time to share your experience. We are sorry to hear that the process felt frustrating, and we appreciate the opportunity to clarify the situation. Please note that compensation, ticket cost refund (if applicable), and reimbursement of additional expenses are three separate payments and are often processed at different times by the airline. Regarding your case timeline: Your claim was submitted to the airline on 03.07.2025. We received the compensation payment from the airline on 07.08.2025, and it was transferred to you on 28.08.2025. Your case was never closed. Additionally, we received reimbursement for your ticket and extra costs in the amount of €330.76, which was paid separately on 29.08.2025. Because these amounts are handled and paid by the airline as separate transactions, they may not arrive together, which can understandably cause confusion. We regret if this was not communicated clearly enough and if you felt your follow-ups were not addressed promptly. We take your feedback about communication seriously and will use it to improve how we explain multi-part payouts and case status, especially in situations that are more complex than standard compensation claims. Thank you again for your feedback, and we truly regret that your experience did not fully meet your expectations. Best wishes, The AirAdvisor Team

Posted 3 months ago

“Este foarte ușor de utilizat.”

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(Ro-ux) - Posted 4 months ago

“So far it's easy and smooth going, let's review how quick I get my claim. That would influence the overall satisfaction”

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(En-ux) - Posted 4 months ago

“Da am sa o inpartașesc”

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(Ro-ux) - Posted 4 months ago

“Kan het met klm niet oplossen hoop met dit wel ?”

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(Nl-ux) - Posted 4 months ago

“Muy buenas”

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(Es-ux) - Posted 4 months ago

“Good service”

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(En-ux) - Posted 4 months ago

“La atención al cliente muy buena.”

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(Es-ux) - Posted 4 months ago

“Al menos las horas perdidas si son compensadas económicamente son mejor recibidas, gracias”

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(Es-ux) - Posted 4 months ago

“Am completat cererea. Mi s-au solicitat aceleasi date de mai multe ori chiar daca eu le am incarcat pe platforma. Mi se pare ca se trage de timp... In rest este ok. Vedem finalul.”

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(Ro-ux) - Posted 4 months ago

“Se llevan la comision a los clientes y no deberia de ser asi”

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(Es-ux) - Posted 4 months ago

Estimada Lucy Harutyunyan Hayrapetyan: Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión con respecto a nuestra estructura de precios. Para ofrecer total transparencia, nuestra lista de precios está disponible en nuestro sitio web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios y es accesible para todos los clientes sin costo alguno. Además, nos tomamos muy en serio la comunicación y nuestro objetivo es mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su reclamación. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su reclamación. Nuestra prioridad es proporcionar un servicio transparente y eficiente a todos nuestros clientes, y estamos a su disposición para responder a cualquier pregunta o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a proporcionarle el mejor servicio posible. Gracias por su comprensión. Atentamente, El equipo de AirAdvisor

Posted 3 months ago

“Peut être une chance d être indemnisé suite à des erreurs des employés”

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(Fr-ux) - Posted 4 months ago

“It took a long time for them to get back to me.”

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(En-us) - Posted 4 months ago

Dear Valued Client, Thank you for taking the time to leave a review. We appreciate the opportunity to clarify the timeline of your case. Your claim was submitted to the airline on 24.06.2025. As the airline did not issue payment within the allocated response period, we initiated legal action by assigning your case to our lawyers on 01.08.2025. The airline completed the payment on 15.08.2025, and we informed you by email on the same day. Following this, we sent reminder emails on 23.08.2025 and 30.08.2025 requesting your bank details so we could transfer the compensation to you. According to our records, all three emails were opened; however, we did not receive your payment details at that time, which prevented us from completing the transfer. In line with our Terms and Conditions, compensation must be paid within 30 days after the airline’s payment is received, provided that correct bank or payment details are supplied. Our final reminder was sent on 15.12.2025, after which you kindly provided your PayPal details. The compensation was then successfully paid on 17.12.2025 via PayPal. Overall, your claim was resolved within approximately two months, which is a very good result considering that the average processing time is 3–5 months. For this reason, we are not sure that the case objectively took a long time to progress. We hope this clarification is helpful. If you have any further questions or need additional information, please don't hesitate to contact us. We remain at your disposal. Best wishes, The AirAdvisor Team

Posted 3 months ago

“Efficacité et siplicité”

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(Fr-ux) - Posted 4 months ago

“Negative.. Not recommended”

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(El-ux) - Posted 4 months ago

Dear Georgios Tsampouris, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Can you clarify what was specifically "Negative" so we can fix it? Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 3 months ago

AirAdvisor is rated 4.6 based on 24,688 reviews