Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was very pleasant and friendly. Great price. Would recommend Aircoach to others.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We're so glad you enjoyed your experience with our driver! We strive to provide friendly service and competitive prices, so we're pleased that you found this to be true with Aircoach. We're pleased to know that you would recommend us to others!

Posted 2 years ago

“I use the 703 on a regular basis, (8 to 10 times a year) all is good but I would love to see the bus run every hour as it did before the pandemic. running every 2 hours can mean a long wait at the airport or a big rush to try make it to the bus.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your positive review of Aircoach! We're glad you've enjoyed your experience so far. We appreciate your feedback and strive to ensure each of our customers have exceptional service. It's great to hear that you're getting to your destinations quickly and safely. Our team works hard to ensure the safety of all customers, and we're glad you're feeling secure on your travels. We appreciate your loyalty to our product and will continue to strive to make every customer know they're valued. Please reach out if there is anything else we can do to help ensure your continued satisfaction. Thank you again for your feedback! Sincerely, The Aircoach Team

Posted 2 years ago

“Driver took my card to tap rather that letting me tap it myself. He also turned my card so that the 3 digit security number on the back was visible. Made me very uncomfortable. I have written looking for explanation.”

Helpful Report

Posted 2 years ago

Thank you for your positive review of Aircoach! We're committed to delivering a top-notch experience for our customers and feedback like yours helps us to do that. We are pleased to hear that you find our service efficient and reliable. Our goal is to make each journey worry-free for our customers and we are always striving to improve our services. We truly appreciate your taking the time to share your experience. If there is ever anything else we can do to help you, don't hesitate to reach out. We are here to serve you.

Posted 2 years ago

“Even if you miss the bus you booked due to a delayed flight, staff will try to get you on the next bus at no extra charge if there is room.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are delighted to know that you had a great experience using our service. We understand that sometimes flights can be delayed and we would like to inform you that even if you miss the bus you booked due to a delayed flight, our staff will try to get you on the next bus at no extra charge if there is room. We strive for customer satisfaction at all times!

Posted 2 years ago

“Unreliable, not arrives as scheduled :-(”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach. We appreciate you taking time out of your busy schedule to let us know about your experience. We apologize for not arriving as scheduled, and truly regret any inconvenience this may have caused you. We would love to hear more about the issues you may have encountered, as well as any suggestions or feedback you may have to help us improve our services in the future. How could our schedule be made more reliable in the future? We look forward to hearing your thoughts.

Posted 2 years ago

“Driver failed to stop for pickup at two stops luckily we were able to chase him down via car to get on the bus headed to the airport. Driver showed no remorse and would not turn music down while trying to speak and be heard”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Aircoach. We apologize for what happened, especially for the driver not stopping at two of your stops. We are sorry if the driver showed no remorse and that you had to be heard over the loud music. We really appreciate you taking the time to share your experience with us so that we can make things better. We would love to hear how we can specifically improve your ride; is there anything we can do to provide an excellent service and experience in the future?

Posted 2 years ago

“You don't accept cash payments and don't accept payment with a pin card. You accept only contactless cards. I was not able to buy ticket with a driver. Cash is a legal mean of payment in Ireland. Not accepting it is a discrimination.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us, and we apologize for any inconvenience you may have experienced. We truly appreciate your feedback. We would love to know what you think can be done to make the experience better for customers who want to pay with cash. Could you share your thoughts with us? Your feedback is extremely valuable to us.

Posted 2 years ago

“Unreliable. From airport to city was ok but return on 25/09 another matter. 14:00 coach didn’t arrive, nor did 14:15, then 14:30 had not turned up by 14:35 so I took the public bus 16 to avoid missing flight so had to pay again (I had already seen three no 16 buses come and go while waiting so very frustrating).”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Andrew. We're sorry that what happened with the return on 25/09 was so frustrating and it certainly sounds like a less than ideal experience. We strive to run a reliable and punctual service so it's disappointing for us to hear that this wasn't the case in your journey. Our goal is to provide a consistent level of service and convenience and we've obviously not provided that for you. It would be really helpful if you could elaborate a bit more on your experience so that we can look into it and put measures in place to avoid it happening again. Are there any specific actions that we can take to make your experience better going forward? We appreciate the time you spent sharing your feedback and we would really value any additional information you can provide.

Posted 2 years ago

“Fantastic service - would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach and your feedback of "Fantastic service - would highly recommend." We really appreciate your loyalty in choosing Aircoach and are happy to know you were satisfied with your experience. Thank you for your kind words!

Posted 2 years ago

“40 minutes late. Would have got to the airport quicker on regular cheaper bus faster and without standing in the cold fir 40 minutes.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We really appreciate you giving us this feedback. We apologize that the coach was 40 minutes late, and understand your frustration with standing out in the cold for that time. We should have been able to get you to the airport faster on a regular cheaper bus. We would like to know how we may make things better. Please let us know your thoughts.

Posted 2 years ago

“It left on time and arrived on time. The driver was genial and friendly. I enjoyed the ride.”

Helpful Report

Posted 2 years ago

Thank you for the great 5 stars rating! We're so glad to know that your ride went smoothly and the driver was friendly. It was our pleasure in providing a pleasant journey for you. Thank you for choosing Aircoach!

Posted 2 years ago

“Poor service,in almost every way,that's all I can say.”

Helpful Report

Posted 2 years ago

Thank you for your review and for taking the time to let us know about your experience with Aircoach. We're so sorry that your experience was not a positive one and that our service was so poor. We'd love to hear more about the issues you experienced so that we can work to make sure future customers have a better experience. Could you please let us know more specifically what went wrong during your trip with Aircoach? We truly appreciate your feedback and will use it to better serve customers in the future.

Posted 2 years ago

“My husband and I were very impressed with the service offered by Aircoach.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are delighted to hear that you enjoyed your experience with us.

Posted 2 years ago

“Very useful and efficient.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We really appreciate your kind words about our service being very useful and efficient. It truly means so much to us, especially coming from such a loyal customer like yourself. Thanks again!

Posted 2 years ago

“Horrific experience - bus was over 20 mins and very rude driver who was extremely intimidating shouting and roaring at passengers. Will never use again! Multiple reviews below note the exact same experience with generic replies from customer service!”

Helpful Report

Posted 2 years ago

Thank you for your candid feedback about your horrific experience with Aircoach. We are so sorry that the bus was over 20 minutes late, and even more upset that our driver was so rude and intimidating. We really value feedback like yours as it helps us to build an even better service. We apologize again for what happened and we would love to know how we could have done better in your experience. Thank you for taking the time to provide us with your valuable feedback.

Posted 2 years ago

“Bus wouldn’t take card or cash. When I pleaded with driver to let me on he f*cked me out of it and treatened me with violence”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We sincerely apologize for the distress our staff have caused you and we are committed to providing the best possible service that we can to our customers. We understand your comment regarding the driver's refusal to let you board with cash or card, and we would like to ask how we can make things better and ensure this never happens again. We value your feedback and take this kind of incident very seriously, so thank you for bringing this to our attention.

Posted 2 years ago

“Rude driver. Seats uncomfortable and kept sliding off due to the erratic accelerating and brake pressing of driver. Endured 3 hours from Cork to Dublin and never will again. Shocking.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and for taking the time to let us know about your experience. We apologize for what happened on your trip and we are sorry to hear that the driver caused such discomfort in your journey. We take these issues seriously and would like to make things right. We'd love to learn more about your experience with our driver to understand what happened and how we can make things better. We hope that in the future, you will give us another chance with travelling with Aircoach.

Posted 2 years ago

“Got an email at 5.10am the morning of our flight that our service (6am) was cancelled. No customer service available.”

Helpful Report

Posted 2 years ago

Thank you for sharing your Aircoach experience with us. We apologize for the inconvenience you experienced when you received an email at 5.10am the morning of your flight that your 6am service was cancelled with no customer service available. We greatly appreciate the time you took to tell us about your experience. Can you please tell us more specifically what went wrong so that we can work to prevent this issue from happening again in the future? We would be grateful for your assistance. Thank you!

Posted 2 years ago

“Yea pleasure to go on driver was fantastic”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are delighted to hear that your experience was a pleasure and that the driver was fantastic. Thank you for your kind words; we really appreciate it.

Posted 2 years ago

“Aircoach was clean and affordable and got me where I needed to be! Nothing bad to say about it”

Helpful Report

Posted 2 years ago

Thanks for the 4 star rating! We're glad to hear that Aircoach was clean and affordable and got you to you where you needed to be - we really appreciate your support. Thanks again for your glowing review!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews