Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last April I travelled there and back and Both drivers were very tetchy, rude and in a hurry. In both August and September the drivers couldn’t have been nicer and called out stop names very clearly”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach. We are glad to hear that you had a better experience last April compared to August and September. It is important to us that our passengers have a pleasant journey and our drivers are courteous. We are glad that you had a much better experience this time!

Posted 2 years ago

“Airport transfer was fine however Aircoach took my payment twice that's 2 x $18 should have been 1 x transaction for 2 x persons (return ticket). I pointed this out via the online chat as the emails are "non return" mailboxes. they have acknowledged the mistake and had promised to return the payment within 3 to 5 days. Obviously they did not do that, did not keep that promise so I have tried 5 times to resolve this and they are messing me around. I am surprised that they are desperate to keep $18? My advice to you all is book with an alternative transfer service because if they do this to you you will struggle to be treated in a professional manner. Very poor customer service. God only knows how they claim to be Airport Coach Operator of the Year 2020? Must have awarded it to themselves or no coaches had been running due to COVID!! All I can say is it gives a very bad reflection of Dublin. Shame that 1 x weak link can ruin someone's experience.”

Helpful Report

Posted 2 years ago

Thank you so much Ian for taking the time to voice your opinion and let me know about your experience with Aircoach. I sincerely apologize for the trouble you went through in trying to resolve the issue of you being charged twice and that you were promised a refund that never came. I'm very sorry that your experience with us has resulted in you having such a negative impression of the services we provide. It would be greatly appreciated if you could let me know more about what happened exactly so that we can make sure that similar issues don't happen in the future. We would love an opportunity to turn your opinion of us around and make sure that you have a more positive experience in the future.

Posted 2 years ago

“Don't take Aircoach at all because you will miss your plane! The buses are always full and don't stop at the bus stop to go to the airport! And what's more, the ticket will not be refunded! In addition to having lost the money for the ticket you will have to pay for the taxi! It's like a scam! Truly absurd!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Aircoach. We sincerely apologize for the issues you encountered while trying to use our services. We understand how inconvenient, and even costly the experience must have been. We're so sorry that the buses were full, and didn't stop at your bus stop, and also that your ticket was not refunded. We would really appreciate it if you could elaborate on your experience a bit more so we can work to make improvements. What suggestions do you have to prevent something like this from happening again? How can we make using our services a better experience for you? Any ideas you have would be much appreciated and taken into consideration. Thank you for taking the time to share your concerns.

Posted 2 years ago

“Sorry, more frequent service needed. Every 2 hours to South Dublin is not enough. It used be every hour, which was great and buses were always full.”

Helpful Report

Posted 2 years ago

Dear Gra, Thank you so much for taking the time to give us your feedback about Aircoach. We are always striving to make sure our customers have the best experience possible. We value your comments and take them into account in order to improve our service. We’re glad that you found us to be reliable and convenient and that we were able to provide the travel experience you were hoping for. We want all of our customers to have a great experience, so please don’t hesitate to reach out to us if you need any help in the future. Thanks again for your kind words! Best, Aircoach

Posted 2 years ago

“Very comfortable, clean seats...provides mobile phone charger stations. The driver departed and arrived on schedule and was very courteous.”

Helpful Report

Posted 2 years ago

Thank you so much for the wonderful 5-star rating of Aircoach! We are extremely glad to know you found our seating to be very comfortable, clean and that our driver was punctual and courteous. We are also delighted to hear you found us to provide mobile phone charger stations - we strive to make travel as comfortable and convenient as possible- enjoy your next journey with us!

Posted 2 years ago

“Incorrect signage in Dublin Airport advising you’re a 24/7 service into Dublin City on bus stop signage at Terminal 1. The RTPI boards also advise incorrect times (stating a 01:55 service will depart when there isn’t). 25+ tourists into the city via taxi instead. * from reading your replies, it looks like you’re using an AI to respond. So the above is pointless.”

Helpful Report

Posted 2 years ago

I sincerely thank you for taking the time to provide your feedback regarding your experience with Aircoach. I’m sorry that your experience was not up to the standard that you expected. I fully understand how incorrect signage and incorrect time on RPTI boards can be a source of inconvenience. I apologize for the inconvenience and the frustration that you may have experienced. We greatly appreciate your detailed feedback and be assured that we are doing our best to rectify these mistake and ensure accurate signage and time on all signs in the future. Again thank you so much for taking the time to share your experience. We are taking all your comments seriously and ensuring that such mistakes do not occur in the future.

Posted 2 years ago

“Why dont you have a live position of Coaches?”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us your feedback, Ron! We truly appreciate it. We are sorry that the live positioning of coaches wasn't up to your expectations. We are currently working on restoring the Track My Coach option.

Posted 2 years ago

“Absolutely not acceptable. Selling tickets at terminal 2 for a bus to come in 15 min and not letting passengers on the bus. Not giving any refunds. Only chance is to wait for the next bus and to wait for another 30 min. Or another 30 mins. as this bus might be full as well.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share this feedback with us, Jan. We apologize for the experience you had with Aircoach. We understand that you were not allowed to board the bus due to it being full and had to wait for the next bus for an additional 30 minutes, as well as not receiving any refund. We'd like to make sure we continue to provide a great experience, so could you please let us know how we can make things better? Again, we apologize for the inconvenience and thank you for your patience and for taking the time to share your experience with us.

Posted 2 years ago

“Unfriendly man checking us onto Bus at Cork. Got to the Bus after a nightmare finding parking for our car 5 mins before departure and he glibly told us he could have sold our tickets to walk on customers. Bus was only half full…..”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Aircoach. We appreciate that you took the time to let us know about your experience. We understand that the bus was only half full and would like to hear your thoughts on how we can improve this in the future. Again, thank you for your input and we look forward to being able to serve you better in the future.

Posted 2 years ago

“Took bus from downtown Dublin to the airport, the bus 30 minutes late with absolutely no explanation. Almost late for flight, don’t book with this company”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach. We appreciate you taking the time to let us know about your experience taking the bus from downtown Dublin to the airport. We are sorry to hear the bus was 30 minutes late with no explanation. We understand how stressful it would have been to be almost late for your flight. We sincerely apologize and would love the opportunity to make things better. Could you please share more about your experience and what improvements you would suggest? Your feedback is extremely valuable to us as we strive to provide the best service possible. Thank you for taking a moment to share your opinion.

Posted 2 years ago

“Easy set up dates, times number of passengers and price confirmation was quick.”

Helpful Report

Posted 2 years ago

Thank you, Michael, for giving Aircoach a 5 star rating! We are so happy to hear that you found the easy setup process straightforward and the date, time, number of passengers, and pricing confirmation quick and efficient. Your kind words mean a lot to us.

Posted 2 years ago

“My parents in their 70s went to get the bus from terminal 2 after arriving back from holidays last Thursday evening. They waited for the bus to Leopardstown and when it arrived it had only 1 seat left. Had this bus already picked up passengers at terminal 1? They obviously couldn’t get this. Is there no alternative for passengers at terminal 2 but to wait another 45 minutes for the next bus? This is not a service to be relied upon.”

Helpful Report

Posted 2 years ago

Dear Rachael, Thank you so much for your feedback on Aircoach. We greatly appreciate you taking the time to let us know about your experience. We are sorry to hear about what happened to your parents. We understand your concern that the bus had already picked up passengers at terminal 1 and your parents were unable to get the last seat. Is there any way we can make this better for your next visit? Is there an alternative for passengers at terminal 2 instead of waiting another 45 minutes for the next bus? Your feedback is invaluable and we thank you for giving us the opportunity to improve our services. Sincerely, Aircoach

Posted 2 years ago

“Bus belongs in the 80's - shakes and rattles all the time - each and every time - no route stop display on board - maybe the driver will shout out the next stop, maybe not - no way would another European city airport authority accept this rubbish”

Helpful Report

Posted 2 years ago

Thank you so much JM for taking the time to share your experience with us. We're sorry to hear that you had a difficult experience -- it's definitely not what we strive for. We understand how uncomfortable shakes and rattles can be and how inconvenient the lack of route stop display on board can be. We definitely do not want to provide this level of service that simply wouldn't be accepted in other European cities. We would really appreciate it if you can help us to understand how we can do better in order to make your experience smoother. Thank you for your feedback and we look forward to hearing from you.

Posted 2 years ago

“I was driving in front of a 703 bus just after midday on Sat 30th Sep 2023. It was lashing rain and we had just entered the port tunnel going towards the airport, I was in the left lane beginning cautiously due to wet tyres, but got up to just under 80kms which I maintained most of the way, but the bus was tailgating me the whole way through. Not only did it not keep the 2 chevrons behind me, they even flashed the lights at me on 2 occasions. I was not going to be intimidated to speed while in the slow lane going through a tunnel. Very aggressive and dangerous driving for a public bus with passengers on board. Its drivers like this who cause accidents.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience. We are sorry to hear that the driver of the 703 bus behaved in a way that you found to be aggressive and dangerous. We sincerely value your feedback and take concerns such as this very seriously. Our goal is to be an exemplary provider of public transportation services with a strong focus on safety and customer satisfaction. We would appreciate it if you could provide more details about your experience, such as the time and location of the incident, and we will take action. Again, thank you for bringing this to our attention, and we apologize for any discomfort or concern caused.

Posted 2 years ago

“The bus was more than an hour late. Late when leaving, then also goes through Dublin traffic and arrives 80 minutes later than planned. Disgrace of a service.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We are sorry that your ride with Aircoach was late by more than an hour. We understand how inconvenient delays can be, and we apologize for the inconvenience. We would like to know more about your journey and how you felt so we can improve our services. Could you please let us know what route you took and how long it took for you to travel from point A to point B? We care about the experience of our customers and we want to make sure that no one has to go through this ever again. Thank you for your feedback!

Posted 2 years ago

“The worst service I have ever seen. There was no Bus 700 in Dublin for almost 1 hour even though there should be a bus every 15 min. Moreover, customer service argue that e-mail service is working. However, we tried several e-mail account to contact Aircoach but only mail delivery fail messages. Thus, they do not fix the repayment of the bus tickets.”

Helpful Report

Posted 2 years ago

Thank you, Guido, for taking the time to let us know about your experience. We apologize for the issues you faced trying to take Bus 700 in Dublin and for any trouble you encountered trying to get in contact with us. We take our customer service very seriously, and we'd love to learn more about how we could make things better.

Posted 2 years ago

“The timetable says that I should be arriving at 15:38 to terminal 2. It is 15:34 and the bus is passing Pearse station. So unreliable service for people going to the airport.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us! We appreciate your feedback. We are sorry that you had an unreliable service experience with regards to the timetable. Can you tell us more about what happened exactly so that we can investigate? What would have made the situation better for you? It would be very helpful to know how we can improve things for the future. Thank you.

Posted 2 years ago

“I accidentally selected the wrong direction for my journey, I paid for flexi booking and immediately called customer service. They said there was nothing they could do.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Aircoach and we appreciate your feedback. We are sorry that you accidentally selected the wrong direction for your journey and were not able to exchange your flexi booking. Could you please elaborate on what happened so we can use this as feedback to improve the services we provide? We truly value your comments and hope to make your experience with Aircoach better in the future.

Posted 2 years ago

“Ok so 20 mins late not too bad but when the driver has to manually enter my booking code and not use a scanner with the qr code it added huge amount of time for the boarding process adding further delays. Come on guys this is the 21st century!”

Helpful Report

Posted 2 years ago

Thanks so much for taking some time to review Aircoach and let us know of your experience! We really appreciate your feedback. We apologize for the delay and the inconvenience that this had caused you. We are sorry to hear that the driver manually entered your booking code and that this slowed down the boarding process. We always strive to provide the best possible service for our passengers and we would love to hear more from you on how we can do this better. Your feedback is invaluable to us and we thank you for your patience while we learn from your experience.

Posted 2 years ago

“Brutal service, whats the point in having a timetable if you're not going to follow it. Got to stop early bus already gone, waited in awful weather 3o mins for the next one which leaves late to fill up more. Not the first time.”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding your experience with Aircoach - we really appreciate you taking the time to let us know. We are sorry for the issues you have faced like the timetable not being followed, the early bus already gone, and waiting in poor weather for the next one. It is important to us that our customers are satisfied, so how can we make things better for you? We would love to hear your suggestions!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews