Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for 45 minutes this morning in the rain and when the coach turned up it was full, went on public transport instead.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, Steve. We apologize for you having to wait for 45 minutes in the rain and then the coach being full. We understand that this can be a very inconvenient and uncomfortable situation. We are genuinely sorry and deeply regret that this happened. We would like to know more about your experience and how we can make things better. Could you please let us know what we can do to improve our service in the future? We really appreciate your feedback and we are working hard to make sure this kind of issue doesn't happen again.

Posted 2 years ago

“30 minutes late, no attempt to communicate it this. Rude driver. Never again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Aircoach. We are sorry to hear that you experienced a 30-minute delay and that we did not make any attempt to communicate the delay to you. We are also sorry that your driver was rude to you. We would love to get your feedback on how we can make things better, so we can ensure this kind of thing never happens again. Thank you for your help.

Posted 2 years ago

“Hi I bought a ticket today at 6.50 for killiney to airport I realised I had forgotten my phone my flight ticket was on phone I had to walk from dalkey to my home 30 minutes in the rain. I got a lift from killiney to stillorgan from my brother after waiting for bus it arrived at 8.26 15 minutes late I got on bus and explained to driver what had happened showed him my ticket 🎟 he wouldn't listen or help me I had to pay again. I think common sense should of prevailed anyway won't use service again driver of stillorgan service could of been nicer ..”

Helpful Report

Posted 2 years ago

Philip, thank you so much for taking the time to provide us with your feedback. We are sorry to learn of your experience and thank you for bringing this to our attention. We understand you had to pay twice for the ticket and feel that some common sense could have been applied in your situation. On our behalf, we apologize for the unpleasantness faced by you and want to assure you that this was an isolated incident. We'd love to make things better, please let us know how we can improve our service to avoid any similar issues in the future. Your feedback is invaluable for us and we would be grateful to get your opinion.

Posted 2 years ago

“the young lad in cork who look at our tickets is very nice and help to all on the bus”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach, Neil! We sincerely appreciate your wonderful feedback and loyalty. It's great to hear you noticed the young lad in Cork who looked at our tickets was very nice and helpful to all on the bus. Thank you for recognizing him! We appreciate your kind words and your continued support of Aircoach!

Posted 2 years ago

“Not a review but a question, does the 705x bus from Derry to Belfast international airport, do pick ups in Dungiven. Cant see the information anywhere? You used to”

Helpful Report

Posted 2 years ago

Hello, Unfortunately, we do not. Sorry for any inconvenience. All timetables can be found on Aircoach.ie.

Posted 2 years ago

“Didn’t catch the bus driver’s name on today’s (10.10.23) 15.05 bus from Derry to Belfast Int but he was an absolute gent, saw me running down the road to make it, could have driven off as it was time but held on for me. Would have missed my flight completely without his tiny act of kindness. Have used Aircoach before, will certainly use Aircoach again.”

Helpful Report

Posted 2 years ago

Thank you for your wonderful 5 star rating, Martin! We appreciate your kind words about the bus driver who helped you out. It is wonderful to know that such kindness and helpfulness exists on our buses and we are proud to provide a positive travel experience for our customers. We are very grateful for your continued support!

Posted 2 years ago

“Bus didn’t show for 40 minutes, time I’d rather have spent at the airport. No tracking technology (unusual in 2023), no text or email notification from Aircoach. Last time I booked coach in June it was 35 minutes so not a one off. It’s not a good service or value for money if arriving late & stressed to the airport.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach, Shomary. We apologize for the delay of your bus not arriving for 40 minutes and for not having tracking technology, text, or email notifications available. We are sorry that you had to spend valuable time at the airport that could have been spent elsewhere, and acknowledge that the 35 minute delay you experienced during your last booking in June is concerning. We appreciate your feedback and would like to know what steps we can take to make the Aircoach service better for you. Please let us know so we can make the necessary improvements. Thank you again for your feedback.

Posted 2 years ago

“Two buses didnt turn up on the Donnybrook to Airport route. No real time information so no idea where they were or when the next one was due. Waited half an hour. Bailed. Got taxi. Never buy aircoach tickets in advance. Only take this service if you are at the stop and it randomly turns up. You can't trust it.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with Aircoach. We are sorry to hear about the difficulty you encountered when Two buses didn't turn up on the Donnybrook to Airport route and that you had to wait for half an hour before deciding to take a taxi instead. We understand the inconvenience this caused and we apologize for the poor service you received. We take feedback seriously and strive to ensure that our passengers enjoy an enjoyable experience when travelling with us. Could you please let us know what can we do to make sure that our service improves and that our passengers receive real time information about when the next bus is due? We would love your input.

Posted 2 years ago

“Journey went as planned without problems.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We're glad to hear that your journey went as planned without any problems. We appreciate your feedback and look forward to having you on board with us in the future.

Posted 2 years ago

“Is this a joke? Sad reflection of Irish work ethic to start airport bus service at 7 when Aer Lingus flights arrive at 4.30am. Terrible paddywhackery. Go to Spain instead”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for taking the time to let us know about your experience. We apologize for any frustration caused by the current bus times - we know how important it is to get you to the airport in time for your flight. We understand how frustrating it is when things don't go as planned and we sincerely apologize for any inconvenience caused. We take customer feedback very seriously and we would welcome any further input you may have to help us make our service better. Could you kindly share your thoughts on what changes you believe we should make? We're always appreciative of customer input and we look forward to hearing from you.

Posted 2 years ago

“Terrible service, bought ticket at kiosk. Given ticket for wrong bus and no refund offered.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave feedback about your experience with Aircoach. We apologize for the trouble you had at the kiosk, and for not getting the right ticket for the bus. We understand how frustrating that must have been. Furthermore, we apologize for not being able to provide you with a refund. To help ensure that this doesn't happen again, we would love to learn more about what happened so that we can make the necessary changes. Could you please explain more about this experience so we can use your feedback to improve on our services? Thank you again for your feedback.

Posted 2 years ago

“Myself and my partner boarded the 703 Aircoach at 16.55 today from Killiney to Dublin Airport Terminal 2 and our experience with our bus driver Lisa was nothing but exceptional. She greeted everyone with a smile on her face, was patient, helpful and gave advice to passengers without even needing to ask. She made it very clear what terminal each passenger had to get off at which I think everyone appreciated. She was friendly and happy to chat to passengers to make them feel welcome as soon as they stepped on board, and even cracked a joke here and there which put us all in a cheerful mood. As an Irish person, I’d be proud to think that a tourists first experience with an Irish national on arriving into this country is with Lisa :)”

Helpful Report

Posted 2 years ago

Thanks so much for sharing your great experience with us, Miryam! It's wonderful to hear that Lisa was so helpful and friendly, not only making your journey enjoyable, but also giving a great first impression of Ireland to the other passengers. We're so glad to hear that your experience with Aircoach was nothing but exceptional!

Posted 2 years ago

“My 17 year old daughter, who is autistic and wearing a hidden disabilities lanyard, travelled herself from Bray to Dublin Airport today. She told me the bus driver was lovely and aware of lanyard, making her feel at ease. Then gave directions for the quickest way to get to security on arrival at airport. Also advising that won't be leaving for another 15 minutes if she needed to come back. This has been outstanding customer service and this driver is an absolute credit to your company. Thank you .”

Helpful Report

Posted 2 years ago

Thank you for letting us know about your positive experience with the Aircoach driver. It's a pleasure to read that your daughter felt comfortable and safe during her journey with us, and that the driver's helpful instructions made her journey even easier. We are grateful to you for your kind words and 5-star rating and we thank the driver for providing outstanding customer service.

Posted 2 years ago

“excellent customer service! I booked the wrong return date...having realised quite quickly I alerted Aircoach by e-mail. You had it sorted without hesitation and I am very grateful!”

Helpful Report

Posted 2 years ago

Thank you so much for your five star rating of Aircoach, Amanda! We are delighted to hear how our excellent customer service was able to help you out in a jiffy. We are very grateful for your support and we appreciate your kind words.

Posted 2 years ago

“Standing at Talbot Hotel, Stillorgan since 9.20. Still no sign of the 9 29 bus.?? Its now 9.49.”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding Aircoach and your experience waiting for the 9.29 bus at Talbot Hotel, Stillorgan. We apologize for the delay and any inconvenience this has caused you. We take all customer feedback seriously and would like to know more details. How can we improve on this experience for you and other customers? We value your opinion and thank you for taking the time to let us know your experience.

Posted 2 years ago

“Had a great trip to Belfast during the week, left Dublin and arrived in Belfast on time and went back on one of the new Coaches, very nice to travel in and good value.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, David! We're delighted to hear you had a great trip to Belfast with Aircoach. We strive to provide the best customer experience, so we're glad you found the new coaches comfortable and good value.

Posted 2 years ago

“I cannot recover my aircoach account to amend my booking”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback Sean! We really appreciate you taking the time to share your experience. We are sorry to hear about the issue with trying to recover your Aircoach account and amend your booking. Could you share a bit more information so we can better understand how we can make things better for you?

Posted 2 years ago

“We had a booking in the Morning to the Airport. Bus came 20 minutes too late and was full. 15 people had to go by cab although they had a pre-booked and paid ticket otherwise we had missed the plane”

Helpful Report

Posted 2 years ago

Thank you for your review about Aircoach. We are sorry that your booking in the morning to the airport did not go as planned. We apologize for the bus coming 20 minutes late and being full, resulting in 15 people having to get a cab although they had a pre-booked and paid ticket. We understand how crucial a timely arrival to the airport is, and we don't want anyone to miss their plane because of us. How could we have made this experience better for you? Any feedback is greatly appreciated. Thank you again for taking the time to provide us with your feedback.

Posted 2 years ago

“I used the service several times and was satisfied with the service. However, last time the driver was really rude and hostile. He was not aware of the terms printed on the ticket (i.e., even though, the language on the ticket states the following: "To board, you must be able to scan the QR shown above on your phone or by printing this e-mail or the attachment" the driver wanted to refuse to accept it; the same issue as it was described by others too), and he seemed to totally forget that he was supposed to serve the customer(s) and not the other way around. I gave 2 stars due to more pleasant past experience.”

Helpful Report

Posted 2 years ago

Justin, we really appreciate you taking the time to share your experience with Aircoach with us. We're sorry to hear that your experience last time wasn't as enjoyable as your past encounters and want to assure you that we take any customer feedback seriously. We understand that the driver was rude and hostile, and didn't follow our stated terms and conditions. We're very sorry for the issue you faced, and we would love to know how we can make things better for our customers in the future.

Posted 2 years ago

“Terrible service. I had a QR code but the driver refused it, saying that I needed the receipt. I couldn’t access it. Why wasn’t my QR code accepted?? Don’t you have a scanner for that? Why send me that code if it wasn’t going to be taken into consideration?? The driver then said he had to leave and I couldn’t get on unless I paid again. A man gallantly paid for my passage I.e. one way for £14.50 with a Visa credit card ending with 4209. I think he felt bad for the bad service I was getting and my first experience in Dublin. I have the receipt of his purchase. Please kindly reimburse this man. The driver (#100180) was not friendly, put on the brakes hardly at every stop. He was surely having a bad day and/or clearly does not enjoy working with the public. Very disappointed in your driver’s attitude. I accidentally pressed on “own driver” below.”

Helpful Report

Posted 2 years ago

Thank you very much for your feedback, Lise. We genuinely appreciate you taking the time to let us know about your experience with Aircoach. We are sorry for the service you have experienced and the issues with your QR code not being accepted. We are looking into why this happened and how it can be prevented in the future. We would like to apologize to the kind man who paid for your passage and we are looking to reimburse him for it. Additionally, we would be very grateful if you could tell us a bit more about the driver - in particular how we could make things better for customers in his care. Your input would be invaluable to us. Once again, thank you for your feedback and for bringing this to our attention.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews