Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really. Unreliable”

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Posted 2 years ago

“Friday 29th 8:25pm Arrival Dublin Had booked 700 online Aprroaching my stop in Donnybrook. Driver SILENT so stop up with bag .....he drives right on still silent. No apology. What's going on within Aircoach?8”

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Posted 2 years ago

“The most unreliable transport company I’ve ever seen. Their buses are never on time if they arrive at all. Multiple times, I was waiting for a bus and, when it didn’t come or simply didn’t stop, I had to take a cab in addition to the purchased bus ticket. Once their customer support didn’t respond at all and lately they just hang up on me.”

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Posted 2 years ago

“The last bus from Greystones to the airport is at 6pm and the last bus from the airport to Greystones is at 8pm...every 2 hours... how can you call this a service?”

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Posted 2 years ago

“I'm on the 702 and havd ticket details I can share with you later. I got picked up in Bray and the driver has refused to open the luggage compartment to let people put the luggage under the bus. There are loads of bags now taking up seats and I just seen the driver refuse to take anymore passengers and leave some people on the side of the road because the bus is 'full'. It's very early in the morning. What a joke.”

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Posted 2 years ago

“Coming to the airport 2 busses were full. And coming back no busses until 6.00 What happened to the great service we used to have.”

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Posted 2 years ago

“Your service is not regular along the 703 route and services too many stops. It comes only every other hour. It takes over an hour to travel 21km.”

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Posted 2 years ago

“So easy to book tickets, reasonable prices. Buses are regular and drivers are very kind. One driver actually waited a few minutes until our case’s arrived. He didn’t delay the bus, he was just so helpful and reassuring. Recommend this company”

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Posted 2 years ago

Thank you so much Michelle for your five star rating! We're delighted to hear that Aircoach was easy to book and that the prices were reasonable! We're especially pleased to hear that the drivers were friendly and accommodating – that's exactly the level of service we strive for! We greatly appreciate your kind words and thank you for choosing Aircoach!

Posted 2 years ago

“Something that had never happened to me before on this coach line... I had an unpleasant experience with driver 991490 on the 704x noon bus to Cork today. I made a mistake booking my ticket (paid for a Young Adult instead of a Student one). He was enraged by the situation and more so about me carrying a sandwich to eat on board. I never refused to pay for the extra fee (who would refuse paying 6€ to own up their mistake) nor to comply with his order not to eat on board. But the driver was, without justification, completely unpolite and aggressive towards me. I didn't directly complain to him out fear if being denied boarding. That's certainly no way to treat your customers. I hope the driver gets a refresher course on company customer policy.”

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Posted 2 years ago

Thank you very much for your feedback! We are very sorry to hear about your experience with our driver 991490 on the 704x noon bus to Cork today and we apologize for the inconveniences you encountered due to our driver's behaviour. We sincerely appreciate you taking the time to reach out to us. We take customer service very seriously and we value feedback to help improve our services. Could you tell us more about what we could do to prevent this from happening in the future? Your insight could help us to make improvements so that similar enforcement issues do not resurface. Thank you again for your honest review!

Posted 2 years ago

“This is the worst experience ever with a bus service designed for fast and leisurely travel! The estimated departure time was 8 am in leopardstown and estimated arrival time at airport 9:18 am. At 9:20 am we were still in Dublin center, with the worst traffic. The worst was the fact that the drive was 2 hours, instead 1 hr and 20 mins. This was a waste of money and time and service. The driver kept stoping and checking how many people he had let on the bus to make sure he can bring in more. I would not recommend this service to anyone.”

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Posted 2 years ago

Thank you very much for taking the time to share your feedback about Aircoach. We are sorry to hear that your experience with our service was not up to the standards we strive to provide. We are very sorry for the delay which resulted in the journey taking 2 hours instead of the estimated time of 1 hr 20 mins. We apologize for the driver's behaviour in having to repeatedly check how many people had boarded the bus in order to bring in more. We take customer feedback seriously and would be grateful if you could tell us what we could have done better so that our services could improve in the future. Thank you again for your valuable feedback and we hope that you give us another chance in the near future.

Posted 2 years ago

“Buses full and half of departures never arrived. Don’t bother taking from Dublin city unless you have a prepaid ticket and give yourself an extra hour to get to the airport. People were literally on their knees in the street begging for the bus to stop for them. A very distressing experience”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We really appreciate your feedback and are sorry to hear that you had a negative experience. You mentioned that the buses were full and half of the departures never arrived when you needed them, that you should not bother taking it from the city unless you have a prepaid ticket, and that people were begging for the bus to stop for them. We apologize for this experience and would love to make it better. How can we do that for you and other customers in the future?

Posted 2 years ago

“Service was 24 mins late. Called customer service. Felt I was stonewalled. Person wouldn’t even give me their name. Even their first name. Would not let me speak to a supervisor or manager. Asked if call was being recorded- asked could I get transcript. Told to email info@ but would not give me a reference number for the conversation. Told to just put in the time. Operator of the year in 2020. doesn’t seem it is any more.”

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Posted 2 years ago

Thank you very much for taking the time to tell us about your experience with Aircoach. We are sorry to hear that you were 24 minutes late for your Service and that you felt stonewalled by the customer service representative who refused to give you their name or passed you on to a supervisor or manager. We understand feeling frustrated with this experience and want you to know that we take all reviews and feedback seriously. We apologize for our service and are continuously looking for ways to improve. Is there any advice you can provide us about what would have made this experience better? We greatly value your feedback and are dedicated to providing our customers with an excellent service.

Posted 2 years ago

“Am be get the bus for a long time and the 11 bus c51 number reg is 231 got the bus last week it was later by 30 minutes and today I got the bus it was late again dont want a refund but this need to be looked into. Always the same. 20-30 minutes late leaving. Cant blame traffic all the time”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach. We are sorry to hear your long wait before getting the Aircoach bus, and the delay in leaving. We definitely couldn't blame traffic all the time and apologize once more for the inconvenience it may have caused you. At Aircoach, we aim to provide the best possible service to our customers, and we would love to know more about how we can make things better for you. Is there anything we can do to improve the situation for you in the future? We would love to hear your feedback. Thank you again for taking the time to share your experience. Your feedback is greatly appreciated.

Posted 2 years ago

“It's a really nice service and buses. Affordable price. Only con is that they come every 2-3h only so oftentimes have to waste 2h waiting around at the airport after flights.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach and for your comments. We're so glad to hear that you like our services and buses and find our prices to be affordable. We apologize that the buses sometimes run only every 2-3 hours, but we appreciate your loyalty and support. Thank you for choosing Aircoach!

Posted 2 years ago

“Arrived at the bus stop on Stillorgan Road 10 minutes ahead of schedule with a reserved seat. I was still standing there like a lemon half an hour later. There came no warning or explanation from the company (what's the point of buying in advance and handing over your contact details if they don't use them when something goes wrong?) and it took several minutes for the customer service line to answer. He said it was a couple of minutes away. It finally arrived 10 minutes later. The driver was incredibly rude and angry, and drove like a maniac through the city centre to make up time. When we finally arrived at the airport, the driver leaped out and hammered angrily on the window of the sales kiosk demanding to know what was going on. 50 sheepish and shocked passengers would also like to know but were too scared to ask! Dreadful service. Will be booking a taxi next time.”

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Posted 2 years ago

Thank you for taking the time to share your experience with us. We apologize that you had such a negative experience with Aircoach. We take customer feedback seriously and we would like to work with you to make sure that your experience is better the next time you travel with Aircoach. Can you tell us what we can do to make sure your journey is as easy and stress-free as possible? Again, thank you for letting us know about your experience and we apologize for the terrible service you experienced.

Posted 2 years ago

“Used Aircoach for the first time booking the 703 service from Dublin Airport, departing at 13:35 on October 11th. The driver was unfriendly, abrupt, and had absolutely no manners or care towards his passengers. I understand the job is likely hard, and everyone has off days, but his unfriendliness set the tone for the rest of our vacation. From popping open the luggage compartment without a word and grunting for passengers to place their suitcases inside (no help offered whatsoever and not a word spoken, just grunts and gestures), to then watching me try to scan my QR code on the reader with disdain while shaking his head at me like I was an idiot, it did little to ease my worry. Turns out he didn't need to scan anything, just grunted about where I was going and scribbled it down on paper instead of looking at my booking ticket. Why bother making all these rules and systems and sending me a QR code if your own staff don't follow or endorse them? Communication is key and this worker was acting like a caveman. Little need to treat me like an intellectual amoeba when he couldn't even speak or communicate properly. Crammed into the coach with passengers ignoring everything advised against: keeping bags on chairs, yammering loudly, ignoring seatbelts, swearing up a storm behind me... The driver mumbled every stop en route and I had to keep Google Maps open on my phone to know where I was, he was that unintelligible. When it was our stop, we thanked him and got off, then he just stared at us as we asked about our luggage placed in the hold earlier. Without a word he got up from his seat (God forbid) popped the compartment open, watched us heave our suitcases out, then without a word crawled back into his seat and drove off. Gobsmacked and hope this isn't normal customer service in Ireland. Felt unwelcome and the whole experience was uncomfortable borderline hostile. Two stars for the price and gets you where you need to be, but I will be avoiding Aircoach in the future and advising others to do the same. Wish I took some of the poorer reviews more seriously.”

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Posted 2 years ago

“The credit card machines at the airport and indeed on the buses are one of a kind but they don't recognise Aib cards. That's half the Irish customer base and needs to be rectified. Nothing wrong with my card it is 1 month old and functioning in every way”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We so appreciate your recognition of our fantastic service!

Posted 2 years ago

“On the 3rd October I waited for the 8:53 from Drumcondra to the airport. By 9:19 it still hadn’t arrived and I was getting anxious about making my flight. Had to take a taxi even though I had already bought my ticket online. 26 minutes late and they refused to refund my ticket. Very disappointing.”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We apologize that you had to take a taxi to the airport due to a late bus. That must have been very inconvenient and we deeply regret that we weren't able to meet your expectations. We are very sorry for the 26 minutes delay and that you were declined for a refund instead. Can you please share with us what could have been done differently in order to prevent this from happening and how could we make things better for you? We would love to learn from your experience and be able to serve you better in the future.

Posted 2 years ago

“Coach tracker taken off line and was kate”

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Posted 2 years ago

Thank you for taking the time to provide us with feedback on Aircoach! We truly appreciate that you shared your experience with us. We apologize for the inconvenience that may have been caused due to Coach tracker being taken off line. We want to make things better for you and other customers, so please let us know if there is anything else we can do. We appreciate your feedback and hope you’ll have a pleasant journey!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews