Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having a service that only operates every 2 hours on a Friday evening at 8pm when the airport is packed, and especially when I paid extra for a flexible ticket, complete waste time. I gave 2 stars only because the customer lady was pleasant.”

Helpful Report

Posted 2 years ago

Thank you Billy for taking the time to review your experience with Aircoach. It is greatly appreciated. We are sorry to hear that the service did not meet your travel needs on Friday evening. The Flexi is there to allow passengers to change the date and time of their ticket. In order to make things better, we are reviewing the 702/703 route and discussions are ongoing with the NTA. Thank you for your time.

Posted 2 years ago

“We feel we were really let down by Aircoach on Sept 6th. We got to Donnybrook really early 6:40 a.m. and saw the 6:56 fly by..."fully booked" as were the next 4 half hourly buses to the airport. Of course had we known, we would have booked but the obvious is that more buses, greater frequency are needed!”

Helpful Report

Posted 2 years ago

Dear Patricia, Thank you for your feedback about Aircoach! We truly appreciate it. We are committed to providing our customers with the best possible service and experience, and we strive to continuously improve our service and apologise for the inconvenience caused. If you ever have any questions or further feedback, please don’t hesitate to reach out to us. We are always here to help. Thanks again for your kind words! Best regards, Aircoach Team

Posted 2 years ago

“We waited for an hour for the bus to Dublin airport, but it never came. Ended up taking a taxi. Waste of money and a very stressful situation. Strongly discourage anyone from using this service. Better to hire a taxi and get there on time.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your feedback about your experience with Aircoach. We understand how frustrating it must have been for you to wait for an hour and then have to take a taxi. We apologize for the waste of your money and the stress you faced due to this situation. We are sorry for any inconvenience caused and take your feedback seriously. Please email our customer care team at info@aircoach.ie with your booking code who will investigate this for you. Once again, thank you for taking your time to give us your honest opinion on Aircoach. Sincerely, Aircoach Team

Posted 2 years ago

“I missed my flight because my bus did not turn up on time. I waited for 30 minutes.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your feedback about your experience with Aircoach. We understand how frustrating it must have been for you to wait for half an hour and. We apologize for the stress you faced due to this situation. We are sorry for any inconvenience caused and take your feedback seriously. Please email our customer care team at info@aircoach.ie with your booking code who will investigate this for you. Once again, thank you for taking your time to give us your honest opinion on Aircoach. Sincerely, Aircoach Team

Posted 2 years ago

“I waited for the Aircoach on the Airport T2 to Dublin for an hour at 2 am in the freezing cold. No buses showed up and I ended up taking the taxi. I am not sure I will be even thinking of using Aircoach ever again, they're not reliable at all.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback about your experience with Aircoach. We regret that your wait at the Dublin Airport T2 lasted for an hour and that you had to take a taxi in the freezing cold. We apologize for the inconvenience and disappointment that it caused you. We take customer satisfaction seriously and we would like to take this opportunity to ask a few questions to better understand how we can make things better next time. Would you mind sharing with us, when and at what time did you book your Aircoach ticket? Could you also tell us, what led you to not take the taxi right away? We would be grateful for your answers and your further insights. Thanks again for your feedback.

Posted 2 years ago

“Missed the aircoach bus by 5 minutes from Belfast to Derry our luggage was late coming out waited 4hours no bus other people waiting too had to end up getting bus to Europa and another to Derry on 11th September worst service ever couldn't get through to anyone. Bring back the airporter🤬”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We are sorry that your recent experience with Aircoach was far from satisfactory. We apologize for missing the bus, delayed luggage, having to take a longer route and an inability to get through to us. We understand your frustration at having to take the bus to Europa and then another to Derry. Please accept our sincere apology for the disruption caused to your travel plans. We take feedback like this very seriously as we want to ensure all customers have the best possible experience with our service. How can we do better? We value your opinion and feedback to improve our services. Please reach out to support@aircoach.com and let us how we can serve you better. Once again, thank you for taking the time to share your experience with Aircoach.

Posted 2 years ago

“Bought tickets for the 700 bus at the airport. 45 minutes had passed and still no bus so we asked the worker. She said it would be another hour or so for the bus. Talked to another passenger who said the 3 times he took the aircoach it was all delayed. Wasted almost 2 hours standing in the cold. We ended up taking a taxi. Sure, sometimes the bus can be delayed but whats not acceptable is that no one told us anything. No intercom or electronic board messages. At least tell me that youre going to be 2 hours late so I don't waste my time.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review Aircoach. We appreciate your feedback and are really sorry to hear that you had to wait for 45 minutes to board the bus, and then were informed that you would have to wait an additional hour or so due to delays. We understand your frustration and would like to make improvements in our services. We apologize that no intercom or electronic board messages were present that could have potentially informed you that the bus was delayed. We would love to learn more from you on how we can make things better. How would you have liked to be informed of such delays? How often do you travel with us and what other expectations or suggestions do you have to help us improve our services? Once again, thank you for your review and your valuable insights.

Posted 2 years ago

“Used to be by far the best service with the old app. Used it weekly from DUB to airport. Alas, now useless. No bulk tickets for pre purchase, late coaches, full coaches. A pity. Now switched to competitors.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write us a review about Aircoach. We are sorry to hear that your experience has been a disappointing one. Please let us know how we can improve your experience with Aircoach. Is there anything we can do to make things better for you?

Posted 2 years ago

“Inbound and outbound journey to Kildare St both took far longer than timetabled due to traffic. Don't timetable journeys as 45 mins if the rush-hour traffic - which is always there - is going to make them take almost twice as long. Driver on the inbound service was fine - but the driver on the service back to the airport (20/9/23, 18:07 from St Stephens Green) was miserable as hell. Didn't speak one word to me - no greeting, no 'that'll be 8 euro please', no 'thank you', no 'goodbye' in response to mine, not one single word. Just stared at me and pointed at the ticket machine when he wanted me to pay. I guess some people just aren't cut out for customer-facing roles, and he definitely isn't.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your feedback! We appreciate you letting us know your experience and are disappointed to hear that your journey both inbound and outbound to Kildare St took longer than timetabled due to traffic. We apologize for the time taken and are sorry that the driver on the outbound journey was not as welcoming and friendly as you expected. We understand that some people are not cut out for customer-facing roles and are working hard to ensure the best possible customer journey. We would like to learn more about how we can make your experience even better in the future, would you be happy to let us know more about the journey and how we can improve it?

Posted 2 years ago

“We took the Aircoach bus from Dublin City to the Dublin Airport. The bus was 15 minutes late and the screen on the window on our side obstructed vision and was annoying. We should have taken the regular city bus for much less money, and will do so the next time.”

Helpful Report

Posted 2 years ago

Thank you for your feedback about Aircoach, Disappointed. We appreciate you taking the time to inform us of your experience. We apologize that the bus was 15 minutes late and that your view was blocked by the window screen. We would like to learn more about what happened and how we can prevent this from happening in the future. Could you tell us more about why you believe taking the regular city bus would have been better?

Posted 2 years ago

“Trying to make online booking, but unsuccessful. Very bad”

Helpful Report

Posted 2 years ago

Thank you very much, Darren, for taking the time to leave us your feedback about Aircoach. We are sorry to hear about your trouble trying to make online bookings with us and that you had a bad experience. We were experiencing problems with the website yesterday and now have the problem fixed.

Posted 2 years ago

“Bus arrived 8 minutes early. Too many people let on the bus in O’Connell St with no tickets do bus did not stop in Parnell Sq. Took over an hour to get to the airport. Route is too long”

Helpful Report

Posted 2 years ago

“Terrible, 700 route from Clayton hotel to Dublin airport Wednesday 20th September didn’t turn up , no update on web . Assistance office closes at 530pm bad support service and I bought a flexi ticket for the privilege of the bus not turning up. .it’s hard enough travelling through Dublin airport and really don’t need this.”

Helpful Report

Posted 2 years ago

“Out of all drivers Andy.L is the one you want to have. What a guy! He's so friendly and always up a chat. He can brighten anyones darkest day with his contagious smile. I really feel like the company is blessed to have him working for you.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating, Lorraine! We are truly grateful. We will pass on your lovely comment's.

Posted 2 years ago

“You claim to have facilities for disabled user's...this not true I was left by assistance to Air Coach by wheelchair but found to my alarm that the stairs into the coach where very steep and I suffered a lot if pain trying to get up the steps.......no step on avaliable...the seat I sat at clearly had a disabled sticker on it this was a joke”

Helpful Report

Posted 2 years ago

Dear Anna, Thank you for sharing your experience with Aircoach. We are sorry to hear about your difficult experience and apologize for the inconvenience caused. As all our vehicles are coaches there are steps however the accessible lift is within the vehicle this has to be requested by email or phone call 24 hours in advance so the coach can be prepped. We deeply value your feedback and apologise this may not have been clear. All Aircoach vehicles are accessible. Thank you so much for your time and effort taken to share your experience with us. Sincerely, Aircoach

Posted 2 years ago

“Professional”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach. We are delighted to hear that you enjoyed your journey with us and appreciate your feedback. We strive to provide a pleasant experience for all our customers and your rating confirms that. Thank you for being a valued customer of Aircoach and we look forward to continuing to serve you in the future.

Posted 2 years ago

“Dublin Airport to cork aircoach driver was very rude to customers last night 22:25hrs, using bad language (shouting) and leaving the driver window open leaving public to freeze inside even after asking he didn’t bother to turn the heating on. He was so so rude. Even the way looking at people, very scary.”

Helpful Report

Posted 2 years ago

Thank you for your feedback on Aircoach. We are sorry to hear that you had an unpleasant experience with our driver in relation to the heating and language. We take all customer feedback very seriously and will do our best to ensure that such an issue does not occur in the future. Can you please let us know more about what occurred so we can make changes that ensure customers like yourself have a better experience? We appreciate your taking the time to share your experience and apologize for the inconvenience.

Posted 2 years ago

“the service was friendly & professional-”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so glad to hear that you found the service to be friendly and professional. It is always our goal to provide the best possible service to our customers, and we thank you for recognizing that with your kind words.

Posted 2 years ago

“On route from Belfast/Dublin 705x Would like to mention your driver named summer. How incredibly helpful she was with all passengers. The bus was delayed and Summer kept us all informed and was very helpful and plesant, so much that I have taken the time to leave her a review. I recognise her from previous journeys- she deserves this recognition as if it wasn't for her being so informative in a nice manor I wouldn't have reviewed. Thank you summer!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach, Donna! We truly appreciate and value your loyalty. We are so pleased to hear that your driver, Summer, was incredibly helpful and pleasant with all of the passengers during your trip, despite the delay and your thoughtful recognition of her efforts in leaving this review. You can be sure we'll also let Summer know just how much her work is appreciated. Thank you for your continued support of Aircoach!

Posted 2 years ago

“Just on 702 to Greystones. What a courteous driver. So helpful and pleasant to all Well done”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and 5 star rating! We are so pleased to hear that your experience with Aircoach on your travels from 702 to Greystones was positive and that you found our driver to be courteous, helpful and pleasant. We really appreciate the feedback and hope you enjoyed the journey.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews