Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good Service”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We're so glad to hear you enjoyed the Very Good Service you experienced on your journey. Here at Aircoach, we take pride in our excellent customer service and strive to make each journey enjoyable. Your feedback helps to ensure that we keep delivering the highest possible standards of service.

Posted 2 years ago

“Very unreliable when coming from Dublin Center to the Airport. Took it weeks in a row, the first in the morning, it was late by 40 minutes. The second time was at night, the bus never showed up. Save yourself the money and the wait, take the city bus 16.”

Helpful Report

Posted 2 years ago

Thank you so much for your review of Aircoach, Pascal. We apologize for the inconvenience caused by the delays and for the fact that the bus did not show up the second time. Your feedback is valuable to us and we will work hard to prevent similar issues in the future. We appreciate your feedback and willingness to tell us how to make things better. Is there anything else you would suggest to improve our service? Once again, thank you for your time and your review - we truly appreciate it.

Posted 2 years ago

“I am trying to track the Aircoach but your app that I was informed you could track the coach does not have an option. Frustrating”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback, Donald. We really appreciate it. We apologize for the inconvenience you encountered while trying to track the Aircoach through our app. It is very frustrating when things don't go as planned. How can we make things better for you?

Posted 2 years ago

“Aircoach 20 minutes late for 9.30am pickup in Athlone this morning and 30 minutes late picking up in Maynooth for the 5pm bus. I've only travelled twice with this company and bus was late each time”

Helpful Report

Posted 2 years ago

Thank you so much for your review, Dervala. I'm sorry to hear that you were not provided with the level of service you deserved these past two times you travelled with us. It's unacceptable that our bus was 20 minutes late for the 9.30am pickup in Athlone and 30 minutes late picking up in Maynooth for the 5pm bus. We recognize that this is unacceptable and would love to make things better for you. Can you tell us how we can make things better for you the next time you travel with us?

Posted 2 years ago

“reliable and easy to book !”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach - we really appreciate your feedback! We are so glad that you found us reliable and easy to book - that is exactly what we strive to provide to our customers!

Posted 2 years ago

“Contacted them three times about my refund (I was refused the return trip from Dublin Airport to Cork). Got only one reply asking how I think my issue should be resolved... I'm not joking, instead of refund the actually asked me what should they do :). Still no refund though.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us, Michal. We understand that what happened with your refund was unacceptable and we apologize for the inconvenience experienced. It is never our intention to make any customer feel this way. We take your feedback very seriously and work hard to continuously improve our services. In this case, we could have done more to help you. Could you please tell us more about the situation and the requests you made regarding the refund?How can we make things right for you and ensure that your experience with Aircoach in the future is better? We would love to directly address your concerns and have this situation remedied. Thank you again for your input. We truly appreciate it.

Posted 2 years ago

“Excellent journey from pick up to drop off in a comfortable coach and driver. Would use it again and I have done.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating! We're so happy to hear that you had an excellent journey from pick up to drop off in one of our comfortable coaches. We look forward to having you travel with us again in the future!

Posted 2 years ago

“Bus never showed up waiting more than half an hour. Had to get a normal bus, nearly missed my flight. I emailed and never got a reply. I want my money back please”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Aircoach and for bringing this issue to our attention. We apologise that you faced a delay in your travel plans as your Aircoach Bus never showed up - we realise that this gave you potential to possibly miss your flight. We appreciate you raising this issue and we would like to make this right. Could you please let us know how we can make this better for you? We are sorry for this inconvenience. We hope you don't mind that we did not reply to your email, we sometimes struggle to respond to them all, especially when it’s busy. We would like to ensure that we get back to you promptly and we apologise again for any trouble this may have caused. Once again, thank you for your feedback and for bringing this to our attention. We truly appreciate it.

Posted 2 years ago

“Excellent service from BFS to Drumahoe. Friendly, helpful driver and smooth ride; arrived 20 minutes early!”

Helpful Report

Posted 2 years ago

Thank you so much Steve for your 5 star rating of Aircoach! We are delighted to hear that your ride was made comfortable and enjoyable with our friendly and helpful driver. We are so pleased that you had an exceptional experience from BFS to Drumahoe, arriving 20 minutes early! Thank you again for your kind words and we look forward to helping you travel comfortably in the future.

Posted 2 years ago

“Very good service at the Bordeaux Airport.”

Helpful Report

Posted 2 years ago

“Route 704X (Express) from Cork City to T2 Dublin Airport, booked the express bus , 5am from Cork , arriving in T2 at 8.30am, this service ended up making stops in Dublin City center ? First time user , last time user.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach. We apologize for any inconvenience that you experienced with your Route 704X (Express) journey from Cork City to T2 Dublin Airport. We regret to hear that you booked the Express service , 5am from Cork , arriving in T2 at 8.30am, but this service ended up making stops in Dublin City center. As a first time user of our service, we would love to know how we can make your experience better. Could you please share more of your experience, so we can learn from it and improve our services? Thank you again for taking the time to share your experience with us.

Posted 2 years ago

“Very efficient ,it's a shame as my husband and & I are over 70 we had to rely on helpful passengers to pull our case out on both journeys .If there is a next time we will have to be last in not first.”

Helpful Report

Posted 2 years ago

“on your timetable for 702 , you have Rock Road and Mount Merrion road together. It should be only Merrion Road, there is no Mount Merrion Road. Mount Merrion is a different location. This is confusing for visitors.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on Aircoach. We truly appreciate it and apologize for the confusion on our timetable for the 702. You are right, it should be only Merrion Road. To make sure our passengers can have a pleasant and convenient journey, can you let us know how we can improve? We would be very grateful for your help. Thank you again for your important feedback.

Posted 2 years ago

“Very friendly helpful staff at Bus zone in Dublin Airport..punctual departure of bus”

Helpful Report

Posted 2 years ago

“Un buen servicio, las paradas son centricas y visibles, los choferes amables.”

Helpful Report

Posted 2 years ago

“I was a first time customer so no preconceived ideas. Easy, clean coach ,left on time, experienced driver with a sense of humour, arrived on time. Simple. No question, I will use again.”

Helpful Report

Posted 2 years ago

“Absolutely terrible service from this company. I paid for flexi incase anything happened our flight, apparently this is only good for the coach before or after your original booking. My flight was canceled and I had no other way home, was stranded and down £50 for bus tickets. All they could suggest was I buy new tickets and claim the new tickets back off the airline. Would be nice if I had a spare £50 lying around to buy new tickets but i did not. Disgusting to leave a paying customer in such a vulnerable state upset and distressed. Will never use this company again I would rather pay for the slight inconvenience of not traveling directly to the airport and have the comfort security and safety provided by other transport companies. DO NOT RECCOMEND.”

Helpful Report

Posted 2 years ago

Dear Aveen, Thank you so much for taking the time to review and provide your experience with Aircoach. We are so sorry for the terrible service you received; we understand that must have been incredibly stressful to be stranded in such a vulnerable state as well as having lost £50 for bus tickets. We know that this is a very unhappy experience and we sincerely apologize for the inconvenience and distress caused. It is very encouraging for us to receive reviews like this as it helps us to elevate our services and ensure that our passengers’ satisfaction remains our priority. We would be really greatful if you could explain to us how could we make things better for similar cases in the future. We look forward to hearing your constructive opinions and thank you again for your feedback. Best regards, Aircoach

Posted 2 years ago

“The lack of predictability is frustrating- I waited for 42 minutes in the rain for the bus I had booked, despite being 10 minutes early for the scheduled bus. It must have come more than 10 mins early. Although I understand traffic makes times slightly unpredictable, a live tracker would be extremely useful and reduce stress when trying to make a flight.”

Helpful Report

Posted 2 years ago

“Excellent service lovely friendly driver on the Athlone route. A tip jar for the drivers like in Spain :)”

Helpful Report

Posted 2 years ago

“Have been waiting 30 mins at Stephen's Green North, no sign of coach to airport and no live tracking information (that I can see)”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback regarding Aircoach! We appreciate you taking the time to let us know about your experience. We apologize for having you wait for 30 minutes at Stephen's Green North, as well as for not having any live tracking information accessible to you. We want to make sure that all of our customers have the best experience possible, so please let us know how we can make things better for you in the future.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews