Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last Thursday I booked a bus to the airport. I was waiting over half an hour and had to get a Dublin bus. I emailed them then, asking for a refund, haven't heard anything.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach. I am sorry to hear that you waited for over half an hour and had to take a Dublin bus to the airport. I understand how frustrated you must be and I apologize for any inconvenience our service might have caused you. Please let us know how we can make things better for you. Could you tell us a bit more about what happened last Thursday? We appreciate the feedback as we are continuously trying to improve our service. Once again, thank you for your review and we look forward to hearing from you soon.

Posted 2 years ago

“Booked tickets using "guest checkout" money taken but app hung and no tickets delivered. Not a safe app to use”

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Posted 2 years ago

Thank you so much for your review, Brian! We are sorry to hear that you had such a negative experience with Aircoach. It is very concerning that your money went through, but the tickets didn't deliver after using our "guest checkout". We take safety very seriously, and it's important to us that all users have a safe and positive experience. Can you tell us more about what happened and how we can make things better? We appreciate you bringing this to our attention. Thank you again for your feedback.

Posted 2 years ago

“Not 9.30 or 10.30 bus from airport to Portlaoise to tonight. WHY????? Crowds waiting here since 9.25. Now I have to drive from laois up to the airport. I’m disgusted. Will not be using this service again. So frustrated”

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Posted 2 years ago

Hi Sinead, We are sorry to hear of your experience, unfortunately Aircoach do not operate to or from Portlaoise.

Posted 2 years ago

“The bus arrived 25 minutes late at Athlone on the route Galway-Dublin. The driver was very kind. The bus was very comfortable. Thanks!!”

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Posted 2 years ago

“Unless, why does one's in Dungiven have to drive to Derry 20 miles to get the Aircoach which then passes through Dungiven to Belfast Airport. Time table is not clear, if it does stop in Dungiven why is this not priced or catered for.”

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Posted 2 years ago

Thank you so much for taking the time to let us know all about your experience with Aircoach! We are so sorry to hear that it was not as pleasant as it should have been. We understand that it can be very frustrating for the people in Dungiven to have to drive 20 miles to Derry in order to use the Aircoach, unfortunately Aircoach are unable to stop in Dungiven as it is not a designated stop for our coaches. We really appreciate your feedback and we would love to understand in more detail how this could be improved. How can we make things better for you and others who have the same issue?

Posted 2 years ago

“Actually, I had a bad experience coming from the Airport with my family we booked online and my sister's family booked from the Airport and we loaded our luggage and when we started boarding we got in and my sister's family didn't as the driver said and they had to get their luggage out and wait for the next bus although a lot of seats was vacant till the end of our destination and kids kept crying and sad that they cousins were expected to join them,,, that was really disappointing for all of us”

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Posted 2 years ago

“Bus didn’t show up”

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Posted 2 years ago

“13.41 bus from Westmorland St left at 14.09 Seatbelt’s no longer on the bus What has happened to AirCoach???”

Helpful Report

Posted 2 years ago

Thank you for letting us know about your experience of AirCoach. We are sorry to hear that the seatbelts no longer exist on the 13.41 bus from Westmorland St which left at 14.09. We appreciate you taking the time to bring this to our attention. Can you please tell us more about what happened? We are keen to know how we can make things better for our customers. Your input helps us review and refine they way we operate and your feedback is valuable to us. Thank you for your understanding.

Posted 2 years ago

“Easy to book and everytime we have had to use the service, its always been on time and very helpful drivers.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“On time ,clean ,most drivers are friendly, hard to find fault”

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Posted 2 years ago

“Really poor. With no traffic or diversions the aircoach was already 20 minutes behind schedule by the time it reached the SECOND STOP! How is that possible? I found the drivers to be generally very unpleasant recently and only mumble which terminal we are at which causes confusion amongst passengers as to whetherthey need to get off. On my return to Ireland I opted to take 3 dublin buses (for a total of €2)to get home rather than get on the aircoach again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on your experience with Aircoach. We apologize for the inconvenience caused due to the Aircoach arriving 20 minutes late at the second stop and for the poor behaviour of the drivers and their lack of clear communication. We certainly understand your decision to use the Dublin buses for your journey instead - no one should have to endure a sub-par service. We are currently working on improving our services, so please do not hesitate to let us know if there is anything we can do to make your next journey more enjoyable. Your opinion is important to us, and we greatly value your feedback.

Posted 2 years ago

“Good service”

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Posted 2 years ago

“The most unreliable transport especially if you are not taking it from central zone. It was late25minutes on one of the starting pickup points. And there is not the possibility to talk to support. As well at the airport sellers there isnt any kind of system its like chaotic bunch. Also the sellers never mentioner the opportunity for return ticket, which is about 35% cheaper. Never ever again.”

Helpful Report

Posted 2 years ago

Thank you Anja for your feedback about Aircoach. We are sorry for the inconvenience that you experienced, especially for the fact that it was late 25 minutes on one of the starting pickup points. We certainly agree with you that having the option to talk to support would make things much easier. We are also sorry that the sellers do not mention the possibility of buying return tickets, which is about 35% cheaper. We thank you for your time taken to write this review and would like to make sure that your experience improves next time. Is there anything that we can do to make things better the next time? Please do let us know.

Posted 2 years ago

“Pretty terrible service...2 hours on first leg. 40 mins late to arrive. 2nd leg packed.. they had to refuse lots of people and were incredibly cheeky. People waiting over an hour just to get bus. Drivers very cheeky too. Never again”

Helpful Report

Posted 2 years ago

Thank you for taking the time to make us aware of your experience. We sincerely apologize for the way you were treated and the length of time you had to wait for your coach. We understand how inconvenient this must have been for you and would like to know how we can make things better. We strive to provide a reliable and safe service and value all of our customers. We value your opinion and would love to hear more about your experience with us.

Posted 2 years ago

“My first time with Aircoach and I was impressed with price and punctuality.”

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Posted 2 years ago

“I'm irish, and the 28.07.2023 I bought a return ticket at dublin aerport, the man didnt tell me you had to go on line, cashed in the fare and ...... Coulnt get on 4 buses...as only take online bookings.Your on line booking service is impossible if you havnt the app.The driver of the 700 bus around 19h30, was very sressed, unpolite and totaly unprofessionel. What image are you showing of dublin and Ireland! For my return journey, Rang your office and asked if the person could book for me and send me an email as i had a return ticket- he said No. So my sister in dublin did and send me photo...What a mess and very stressful. I have been using aercoach for years, what a shame. Im coming over again and will see what other company I can use....”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We apologize that you did not receive the service you expected during your return journey. We understand how frustrating it can be when you rely on our services, only to be let down. We regret that it did not reflect the positive image we strive to project in Dublin and throughout Ireland. We care about your opinion, and we hope you can give us another chance. Please let us know how we can make your next journey more satisfactory, and we'll do our best to accommodate you. Thanks again for your feedback.

Posted 2 years ago

“I was refused the boarding since there was no room in the luggage store. Left a complaint in here, since the company does not reply to the emails. I was asked what would I expect them to do after I was refused the boarding. I would expect every normal company to just refund the ticket... I could not reply since one can only reply after logging in to this portal which is paid option. I gues that's the way airchoach is trying to avoid responsibilty.”

Helpful Report

Posted 2 years ago

Dear Michal, Thank you so much for taking the time to provide us with feedback regarding your experience with Aircoach. We are so sorry to hear that you were refused boarding due to there not being enough room for your bag in the luggage store. We completely understand why this would be so frustrating for you and apologize for any unpleasantness you may have experienced. We appreciate you taking the time to reach out and leave a complaint here. We are eager to make things right and welcome your ideas on how we can do that better. We truly appreciate your help in improving our services and hope to do better in the future. Sincerely, Aircoach

Posted 2 years ago

“Aircoach was on good time and the driver was pleasant and helpful.”

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Posted 2 years ago

“On time great servis for sure will use it again A+”

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Posted 2 years ago

Thank you for the 5 star rating! We are thrilled to hear that Aircoach met and exceeded your expectations. We are glad you experienced great service and enjoyed your trip. We hope to have you as our passenger again soon!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews