Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not ha a response to my complaint”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach. We apologize for the inconvenience you encountered when not receiving a response to your complaint. We understand customer feedback is very important in providing quality service and regret you did not receive the response you had expected. We would very much appreciate it if you could provide some additional detail as to how we can make things better. We strive to listen to our customers and provide quality service. Please do not hesitate to contact us with further information which could help us to improve our customer service. Thank you for your support.

Posted 2 years ago

“I travelled from Cork to Dublin. The bus was comfortable and the journey was excellent and punctual. The young uniformed ticket checker in Cork was unnecessarily pompous, chiding me for not being 10 mins early (the bus was a third full) that same Message could have been delivered kindly and encouragingly to explain that it could make a difference if the bus was closer to being full. I inadvertently left a treasured and pretty cool scarf in the bus, only realising it when I arrived home. Despite engaging with Lost Property very quickly, the scarf had not been turned in. Very disappointing.”

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Posted 2 years ago

“Excellent service, comfortable and professional. I always chose Aircoach when I can!”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are so pleased you have experienced excellent service, comfort and professionalism. Your kind words encourage us to continue striving to provide the best service for our customers. We appreciate your loyalty and look forward to welcoming you aboard again soon!

Posted 2 years ago

“Booked coach at last minute to catch a last minute flight from Dublin following disruption by air traffic control in UK causing flight from Belfast to be cancelled. Booking was easy. Driver was very polite and friendly. Comfortable journey of two hours overnight and would recommend this service.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are delighted to know that you found the booking process hassle free and our driver was friendly and polite. We are glad that you had a comfortable journey with us and we are delighted to know that you would recommend our service. Thank you again for your invaluable feedback and we look forward to serving you again soon!

Posted 2 years ago

“Good service, dropped us on time for our departure.”

Helpful Report

Posted 2 years ago

Thank you for your great review and five star rating! It's wonderful to hear that we provided good service and dropped you off on time for your departure. We are glad that you had an enjoyable experience with Aircoach.

Posted 2 years ago

“Reliable and on-time.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We're so glad to hear that our reliable and on-time service was of such high quality to you. We appreciate your kind words.

Posted 2 years ago

“Put simply ,great service. I travel cork to waterford regularly and fast journey comfortable coaches,perfect”

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Posted 2 years ago

“Excellent service, our flight was delayed and got transferred to the next coach no problem at all”

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Posted 2 years ago

“you should book before”

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Posted 2 years ago

“I had the pleasure of being on the coach with Dwane driving from Stillorgan to Dublin Airport on Wednesday. He was very friendly and highly efficient, alongside being a very good driver. He is a credit to the company. It is much easier to complain than to compliment, but I am delighted to call out exceptional service when received.”

Helpful Report

Posted 2 years ago

“I booked single tickets in error. I phoned and was advised to purchase new tickets & that the original cost could be refunded if I wrote an email which I did. I have received a response saying that I used the original tickets despite having presented the new tickets to the driver. Very disappointed. I will not use Aircoach again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience. We apologize for any confusion caused. We are very sorry that you feel you received an inadequate response. We completely understand your dissatisfaction and we are terribly sorry that you will not be using Aircoach again. We would like to make things right and regain your trust. Is there anything more we can do for you? We would appreciate any feedback you can provide to help us serve our customers better.

Posted 2 years ago

“Always comfy and nice!”

Helpful Report

Posted 2 years ago

“Positive - the young lady at the airport who was very helpful, knowledgeable and friendly. Negatives - neither driver (out & back) helped customers put luggage into the boot of the coach. Every passenger had to not only put their own suitcase in, but we also had to make way for our own cases by pushing other people's heavy luggage further back to make space. Both drivers stood by and simply watched people of all ages struggle, whilst some passengers had to help each other. My return bus (only one an hour) was cancelled but the next one was 40 minutes late, so I was over an hour late at the airport. If you want to guarantee to catch your flight, avoid Aircoach. It's the worst airport bus service I've ever experienced.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us, we sincerely appreciate your feedback. We apologize that your experience was anything less than perfect. We really value customer feedback and would be grateful if you could let us know what we could have done better so we can improve our service in the future. We especially thank you for highlighting the helpful, knowledgeable and friendly young lady at the airport. We are striving to create a positive and satisfying customer experience and that is something we can all be proud of. We thank you again for your feedback and we hope to be able to provide you a positive experience service with Aircoach in the future.

Posted 2 years ago

“All is Good. At the end of the day it's a bus. WiFi, phone charging and comfortable enough apart from the fekin gobshite Ukranians who seem to think they had to shout every fekin word constantly for practically the whole journey. Helpful driver.”

Helpful Report

Posted 2 years ago

“Really poor service tonight at Dublin airport tried to buy a ticket with my AIB bank card and it was declined twice I was then told by the guy selling the tickets that the machine doesn’t take AIB cards and it’s always an issue? Surly this is not the case and if it was you would endeavour to find a solution. Luckily I had cash but really poor service and it needs to be reviewed.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience at Dublin Airport. We apologize for the inconvenience this has caused, and we understand this is unacceptable. We are sorry about the issue with your AIB card. We strive to make our services the best possible and we are disappointed that we haven’t been able to do that for you. We would like to understand what went wrong so that we can work on improving the experience. If you don’t mind, could you please tell us what happened in greater detail so that we can look into it further and offer a solution? Once again we apologize for the inconvenience and we want to make sure this never happens again. Your feedback is invaluable to us and we truly appreciate it.

Posted 2 years ago

“Simple process. Got us to our hotel from the airport with no issues. Would use again!”

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Posted 2 years ago

“It was a great experience. Thanks”

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Posted 2 years ago

“Easy to use and confortable. The wifi could improve.”

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Posted 2 years ago

“Have always travelled from belfast to Dublin with aircoach always run on time buses are clean & great value for money.”

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Posted 2 years ago

“Brilliant service bus man very friendly 😁”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews