Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with everything except the phone charger plug didn’t work for the whole journey”

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Posted 2 years ago

“Good but only thing was bus was delay”

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Posted 2 years ago

“Punctual. Polite drive. Fair price. Comfy and convenient”

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Posted 2 years ago

“It's good. However one time, I couldn't catch the bus although I was at the stop waiting for 1 hour only because the bus was not named aircoach and the responsible person didn't even call out at the bus stop that it's an aircoach bus.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Easy to find, park and straight to the airport. No hassle would definitely use again”

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Posted 2 years ago

“perfect, simple and good price”

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Posted 2 years ago

“The bus was smelling urine, and it broke down on the way to the airport 1 hour delay....”

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Posted 2 years ago

“Perfect and easy site”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach, Yvonne! We are so pleased that you found our website to be perfect and easy to use. We value your feedback and look forward to seeing you on board with us again soon.

Posted 2 years ago

“It is a great service. but the air conditioning is up very high , very cold and I travel quite a bit with you.”

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Posted 2 years ago

Thank you so much for your kind words about Aircoach! We're glad to hear that you had a positive experience. Your satisfaction is our priority and we work hard to make sure all of our customers are happy air conditioning can be turned off using the vent above the head or by asking the driver if safe to do so. If there is ever anything else we can do, please don't hesitate to reach out to us. We are always happy to help!

Posted 2 years ago

“Easy travel”

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Posted 2 years ago

Thank you Tadeusz for your 5 star rating of Aircoach! Easy Travel is proud to provide excellent service and we are thrilled that you had a positive experience.

Posted 2 years ago

“No details of travers from Greystones to airport but i assume its the same from Lidl every 10 min after the hour. I have been traveling since you started and have never had a bad thing to say. Well just one.....many of the drivers cant pronounce the next stop name as i have seen a few disappointments in over shoots.”

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Posted 2 years ago

Thank you so much for the feedback, Eamon. We really appreciate you taking the time to let us know about your experience with Aircoach - and apologize for anything that went wrong. We understand from your note that there aren’t any details of the times from Greystones to the airport, but assume it’s the same as from Lidl every 10 minutes after the hour. We are glad to hear that you’ve been travelling with us since we started and have never had a bad thing to say - apart from our drivers not being able to pronounce the next stop name, resulting in some people missing their stop. Is there anything else we can do to make your experience better? If so please email info@aircoach.ie We truly value your feedback and want to make sure that you have the best experience with Aircoach. Thank you so much!

Posted 2 years ago

“Route 702 14.05 24/05/2023 Started by one bus parking another in. Driver was so angry he was shouting and swearing. He then was incredibly rude to foreign customers getting onto the bus at T2. He then almost drove into the back of a car. Stopping so hard passenger belongings went flying. Very uncomfortable. No air-conditioning on the bus and he was rude to a fellow passenger asking about it. He was generally unpleasant. The trip felt long and unpleasant.”

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Posted 2 years ago

Thank you for your feedback about your experience with Aircoach and Route 702. We are sorry to hear about your experience and want to apologize for the rude, angry behaviour of the bus driver, as well as the lack of air conditioning and the uncomfortable journey you felt. We take feedback like yours very seriously, as we aim to provide a safe and enjoyable travel experience for our customers. In order to ensure a better journey for our customers, we welcome any suggestions you may have that could help make the experience better. Our goal is to ensure our passengers can board and leave the bus feeling safe and comfortable. We appreciate you taking the time to let us know about your experience. Thank you!

Posted 2 years ago

“Scheduled bus No 702 due at 8:17 on May 24 did not arrive at Bray Wilton Hotel. Waited from 7:55am to 8:55 then had to make alternative arrangements to get to airport. Four other people also waiting and no bus arrived.”

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Posted 2 years ago

Thank you for bringing this to our attention. We are sorry that our Scheduled bus No 702 due at 8:17 on May 24 did not arrive at Bray Wilton Hotel and that you had to make alternate arrangements. We are sorry that four other people waiting for the bus also had to make alternate arrangements. We appreciate that you took some time out to let us know about your experience and would like to know how we can make things better. Please do not hesitate to get in touch with us at info@aircoach.ie

Posted 2 years ago

“The bus was going to stop at the Athlone AIT stop and it missed it. when he dropped me off at the next stop, he kindly offered me to take a taxi. I am very unhappy with the service.”

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Posted 2 years ago

Thank you so much for taking the time to leave your review, Maria. We apologize for the bus missing the Athlone AIT stop and appreciate that our driver was courteous and offered you a taxi. We are very sorry that you were unhappy with the service and would like to hear more about what we can do to make things better for you. Could you please tell us more about your experience so we can improve our service? Email info@aircoach.ie

Posted 2 years ago

“Shocking prices and unfriendly customer service”

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Posted 2 years ago

“Consistently late for most journeys, and do not give live updates even though they say they do”

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Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach. We are sorry to hear that you have been consistently late for most of your journeys and that live updates were lacking. We strive to ensure our customers have a positive experience and we want to improve, so could you please share with us how we can make things better for you? Email info@aircoach.ie

Posted 2 years ago

“Your tweet yet again today of a bus breaking rules of the road seriously questions your approach to road safety. I ask that you set the tone to protect your drivers and passengers safely by using social media to promote safer roads. We all want loved ones who use the road to come home safe. I also as a customer want to know that Aircoach take all possible steps to put road safety first.”

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Posted 2 years ago

Thank you for your honest feedback about Aircoach. Your point about making sure our drivers and passengers are safe on the road is one we take very seriously. We apologize for any experiences you've had that make you question our approach to road safety. Our morning sign on and evening sign off are meant as light hearted humour. We truly value your feedback,Thank you for taking the time to send us your review.

Posted 2 years ago

“Not a good experience for me as website did not confirm if ticket was purchased or not. No status after purchase until too late. I double booked and now I'm trying get refund for the double booking.”

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Posted 2 years ago

Thanks for contacting Aircoach. If your attempted purchase didn’t result in a completed a booking, the pending ‘pre-authorisation’ will not result in a charge and will be cancelled within 3-7 business days. You should continue to make another booking if one is required. In the case of a duplicate charge occurring, this will of course be refunded.

Posted 2 years ago

“Travelled from Dublin to Derry yesterday on the 15.45 bus, we got on the bus which proceeded about 5 mins around the airport then told to offload and transfer over to another private hired in coach, got to Belfast and we were to told move again to the blue aircoach which was there waiting but before we got off, it was away. The 2 drivers concerned or should I say weren't concerned started debating who's fault it was when questioned, with the follow on driver saying he was going to get another bus and would be 2 minutes. We waited almost 20 minutes by which time we were totally disgusted and we just gave up and caught the 212 back to Derry which got us there 5 minutes quicker despite it's stops. This is a total disgrace and they need to get their act together, I often used the airporter from Derry to Belfast before and they delivered a 1st class service but I doubt if I will ever use Aircoach to Dublin again and certainly wouldn't recommend them in the near future.”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews