Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude driver. Insulted me after a standard quesiotn.”

Helpful Report

Posted 2 years ago

“Good experience with the Aircoach level of service however the frequency and schedule is very limited for line 702 since Covid, starting 6am finishing at 8pm, every 2h. Many flights take off early morning and land late evening so this is not a sufficient service and the only option if you do not have a car is to take a taxi to Bray/Greystones. Is there a plan to return to Aircoah frequency every hour for 24h?”

Helpful Report

Posted 2 years ago

“No timetable?”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review Aircoach. Timetable information is on the Aircoach website. https://www.aircoach.ie/timetables

Posted 2 years ago

“With their proud “About Aircoach” blurb I was expecting a good service. I mean how bad can a simple bus ride be? They were atrocious. We are international tourists and were catching the bus from Dublin’s T2 airport terminal. From the beginning it was ordinary (but read on it gets really bad). There was some sort of rope that indicated a queuing system and people gathering were trying to get in a kind of line. Then the bus arrived but the rope was just to give passengers getting off some space, after which our boarding “queue” broke into chaos. The bus driver was snappy and uninterested. Does this happen every single time a bus pulls up to pick up passengers many of whom are travelling on this bus for the first time? Once in the bus I was surprised to find that the seats were cramped and upholstery dilapidated. I wouldn’t have cared about that except that they’ve made out that they operate “modern coaches”. There was no PA system so any announcements of stops that the bus driver might have made could not be heard. We caught Aircoach again for the trip back from Dublin City to the airport. You have to put your own bags in the underneath luggage hold as the bus driver doesn’t do it. That’s fine - I can understand that the bus driver can’t be expected to man handle heavy bags all day, but there was one elderly lady who was really in need of some help as she was on her own. The bus driver refused to help her and then loudly and at length berated her for travelling with a case she couldn’t manage on her own (it was a modest size really). It was really rude, really embarrassing and I was about to step in and help her and I regret I didn’t. He then picked up her case and threw it on top of others in the luggage hold and it tumbled in. The elderly lady, who looked like a gentle soul, was nearly in tears at this point. People waiting to get on the bus didn’t know if they could just get on or if they had to wait to show their ticket because we’d been given no instructions by the cranky bus driver. The last issue was that it was hot in the bus and there was no air conditioning. Oh and of course no audible announcements again. An extremely unprofessional service.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach, First. We apologize for the chaos and disorganization at the pick up, the uncomfortable seats, the lack of PA system and air conditioning, and the treatment of the elderly lady. We understand how all of this would be disappointing, especially if you had high expectations of our service. We would like to ask, if you don't mind, what would have made this experience better for you? We want to make sure that all of our passengers have a great experience with Aircoach and any feedback you have will be instrumental in helping us improve the service that we provide. Thank you again for letting us know about your experience.

Posted 2 years ago

“Very convenient; affordable and easy to book services”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating and for taking the time to leave us your feedback! We're so glad to hear that Aircoach is a convenient, affordable, and easy-to-book service for you. We appreciate you choosing us repeatedly, and we look forward to having you on board again soon!

Posted 2 years ago

“I travelled two times from Belfast to Dublin and although the bus was supposed to have wifi and chargers, the wifi connection could not be established (it was connected without internet all the time) and the chargers were not functional. Moreover on the return trip from Dublin to Belfast the driver rejected boarding until I throw my coffee away (I was allowed to bring coffee on the trip from Belfast to Dublin). As a reference, #21 of the AirCoach rules states that water/coffee could be bring on-board if they have a secure cap. When I showed that to the driver he rudely said that I should get out of the bus until I throw my coffee away. Do not travel with AirCoach if you plan to work during your trip, especially not on a working day if you do not have a day off; or if you plan to drink/eat something on a 2.5h trip.”

Helpful Report

Posted 2 years ago

Thank you for taking a moment out of your day to share your experience with AirCoach. We genuinely value your feedback, and apologize that you encountered issues with our wifi and chargers, as well as with our driver's response to your coffee. We definitely understand that this was not the experience you expected to have, and we are truly sorry if it compromised your journey. To try to make things better for future customers, we would love to hear more about your experience in detail. Could you please tell us what else, in addition to the wifi and chargers not working, made your experience difficult? We also want to address the driver’s response - what could we have done differently to make this situation better? We sincerely appreciate you taking a moment to share your experiences, it helps us to work on further enhancing our customer service. Thank you again for your feedback.

Posted 2 years ago

“Not sure about the service itself but the fact that they don't have a map of their routes on their website makes the service unusable for me; I have no idea whether or not any of the routes will serve my needs. This is pretty basic stuff. If they can't get this right it wouldn't inspire confidence in the rest of their services.”

Helpful Report

Posted 2 years ago

“Ticket seller at Dublin Airport treated Free Traver Permit Holder as second class citizen. Also witnessed him being confrontational with other customers. Gives bad impression to those arriving into Ireland. Ticket seller refused to give his name or employee number so that I could report his behaviour to AirCoach. Cannot understand how AirCoach claim 4.2 star rating when they are receiving so many low ratings.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave feedback about your experience with AirCoach. We apologize that the ticket seller at Dublin Airport treated a Free Travel Permit Holder with disrespect and was confrontational with other customers. This does not reflect our company values and is not acceptable. We would like to understand more about your experience so that we can avoid it happening again in the future. Would you be willing to provide more details about what happened? We understand how upsetting it can be when a negative experience reflects poorly on a company, especially one like ours that strives to provide customers with a positive and enjoyable experience. We take feedback like yours very seriously and have set out an action plan to address this issue. We are currently working to ensure that all our ticket sellers uphold a standard of courtesy and respect with all customers. We are also working towards improving our 4.2 star rating. How do you think we could work towards improving this rating in your opinion? Once again, thank you for taking the time to share your experience with us. Your feedback is vital to help us make improvements and ensure our customers receive the best experience possible.

Posted 2 years ago

“I took the bus from Dublin to Belfast... I give two starts for the following reasons: There's no toilet. I was bursting the whole way, and it was damn uncomfortable. There was no table on the seats, so what if I wanted to use my laptop or read a book? It just wasn't comfortable. The wifi was constantly going off and on, and that was annoying, especially since I couldn't rely on my phone the whole time. Sorry, but the fact you go so far and don't have a toilet really peeved me off.”

Helpful Report

Posted 2 years ago

“We need toilets on the aircoach to Belfast. Over 2.5 hours on a bus with no toilet is not acceptable.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback about your Aircoach experience. We understand your frustration over the lack of toilet facilities during the 2.5 hour journey unfortunately the belfast service has never had a facility onboard.. We apologize for any inconvenience this has caused you and are sorry that you haven't had the pleasant journey we would have liked you to have.

Posted 2 years ago

“Got to stop outside T1 at 7pm and asked when next coach to Sandyford would leave. Was told there should have been one at 7.25 but the coach had broken down and there now wouldn't be another till 7.55pm. After exploring our options my sister (who was outside T2)and I decided to wait till 7.55. Of course by 7.55 there was a big queue for this coach but I managed to get on at T1. Just before T2 stop the driver pulled in and counted the remaining seats. Then he sat down, drove off and skipped the T2 stop altogether. There were 13 seats free on the coach, I counted because my sister was stranded outside T2 along with a lot of very bewildered tourists. When they asked when the next coach would be they were told 'it runs every 15 minutes' by an Aircoach worker. He was either lying or didn't know what he was talking about because what I was told at T1 clearly indicated a half hourly service. Aircoach used to be a good service but looking at all the different routes within Dublin and to the likes of Belfast and Derry it's becoming increasingly obvious that you've overreached yourselves and your resources are spread too thinly. No announcements from the driver either apart from solo yell of 'city centre' at D'Olier st. Hope most of the passengers were locals!”

Helpful Report

Posted 2 years ago

“The bus arrived 10’ late and after midnight there is nothing to do to contact people from the agency”

Helpful Report

Posted 2 years ago

“You WERE A wonderful service ! What’s gone wrong ??? Rude staff ; chaotic management ! Times changes on bus routes and buses are worn and dirty ! Now only going every two hours to Dun Laoighaire ! Very sad to have git so bad ! You won awards originally ! Now expensive to buy ticket !!! What’s happened ??? Get rid of rude staff ! And bad drivers !!”

Helpful Report

Posted 2 years ago

“payment processs wouldn't work”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us feedback about your experience with Aircoach. We're sorry to hear that your payment process didn't work correctly. We really appreciate you taking the time to let us know as it helps us improve the experience for other customers. We're always looking for ways to improve our services and your feedback is invaluable. Thank you again.

Posted 2 years ago

“You need to have a map on your website which shows the bus stops at Dublin airport.”

Helpful Report

Posted 2 years ago

“Outstanding comfort, punctuality, and service. On phone or online the efficiency is fantastic. Highly recommended.”

Helpful Report

Posted 2 years ago

Thank you so much, Kevin, for your 5-star rating of Aircoach! We are delighted to hear that you appreciate our outstanding comfort, punctuality, and service. We strive to provide a fantastic experience both over the phone and online and it is a pleasure to receive such a positive recommendation. Thank you!

Posted 2 years ago

“Hi please please reestablish the Dalkey hourly timetable !!! We will happily pay more but I have just arrived at airport and I have to wait till 7pm. !! So I am going to go to Les pods town and pay €30 in a taxi ! The aer coach was wonderful !!! What’s going on ??? I will happily pay on aer coach more to get to Dalkey !!! Bring back the hourly service !!!”

Helpful Report

Posted 2 years ago

“We booked tickets in advance.We were more than 45 minutes waiting for the bus in O’Conell Street Upper. Due to the fact of this tine waiting we had to get a aci in order to get on time to the airport. Awful service”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we appreciate it. We are sorry for the delay you experienced while waiting for your Aircoach bus in O'Connell Street Upper. We understand that the wait got you to the airport late and the inconvenience this caused. We would appreciate it if you could tell us a bit more about your experience, and what we can do to make it better. Your insights would help a lot to improve our service in the future - email info@aircoach.ie Thank you again for taking the time to share your review.

Posted 2 years ago

“Consistently rude drivers everytime”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your feedback on your experience with Aircoach. We apologize that your experience was not as expected. We are sorry to hear that you had consistent issues with rude driver everytime. This is certainly not our standard of service and we are sorry for the inconvenience. We take customer feedback extremely seriously and would like to hear more from you about your experiences. Could you please provide some more details on the consistently rude drivers, so we can look into this further and take necessary steps to improve our services? Email info@:aircoach.ie Thank you once again sharing your experience and we hope that we have a chance to make things right for you.

Posted 2 years ago

“Best connection from Dublin 18 to Airport. Very happy always. 🤗”

Helpful Report

Posted 2 years ago

Thank you so much, Aneta, for taking the time to give Aircoach a 5-star rating. We're thrilled to hear that you're always happy with our service and that you keep coming back for the best connection from Dublin 18 to the airport. We appreciate your loyalty to Aircoach! 🤗

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews